Loan Advocate

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Why OppLoans? 

  • Fast Growth and Profitability: OppLoans has grown 1,900+% over the last 3 years and was just named the 219th fastest growing company in the United States by Inc Magazine. We have originated hundreds of thousands of loans and will surpass $100mm of annual revenue in 2018. The company is also profitable. 
  • Customers Love Our Product: OppLoans is widely recognized as having the best customer experience in the industry. Don’t trust us? See what our borrowers are saying on Google and the BBB! 
  • Employees Love Working Here: Check out our Glassdoor reviews! 

The Loan Advocate is responsible for navigating and persuading interested applicants through the loan approval process. The Inside Sales/Loan Advocate must demonstrate a strong sales acumen, the ability to multi-task on the phone and computer, and can sell applicants new or refinanced loans. 

 

Key Responsibilities: 

  • Drive business through excellent customer service at every step of the lending process 
  • Utilize proven sales methods to promote our unique services 
  • Build relationships via the phone and electronic communication (email/text) 
  • Call on pending loan applications to help convert into customers 
  • Review and evaluate client’s financial documents and research financial history 
  • Collaborate with Underwriters to process loan applications in an expedited fashion 
  • Identify process bottlenecks, inefficiencies and suggest improvements

 

Required Qualifications: 

  • Bachelor’s Degree or equivalent experience. 
  • 1 to 3 years’ experience in a sales-oriented contact center. 
  • Comfortable on the phone, able to demonstrate an understanding of what it’s like to work in an 
  • environment handling many customer contacts daily. 
  • Team player, willing to help in all situations. 
  • Demonstrated ability to multi-task extensively. 

 

Desirable Skills: 

  • Consumer financial sales. 
  • Underwriting/processing. 
  • Bilingual (English/Spanish).

 

Benefits/Perks: 

  • Fully stocked kitchen with healthy snacks & drinks available. 
  • Subsidized daily lunches. 
  • CTA & Metra benefit program. 
  • Free gym membership. 
  • Free shuttle passes to Metra stations. 
  • Casual dress policy. 
  • Discounted Divvy memberships. 
  • 401(k) match program. 
  • Free OppLoans apparel. 
  • Competitive salary and benefits package. 
  • Fun, fast-paced work environment. 
  • Employee and peer recognition program. 
  • Dynamic start-up culture and environment. 
  • Ability to make an immediate impact in a growth stage company. 
  • Flexible paid vacation policy. 
  • Free health benefit options. 
  • Intramural sports leagues. 
  • Weekly office events (happy hours, massages, game nights, private yoga sessions, catered 
  • breakfasts, etc.). 
  • Dual monitors and stand-up work stations. 
  • Convenient downtown Chicago office located in the heart of the city. 
  • Awesome panoramic office view of Millennium Park and Lake Michigan, with rooftop access. 
  • Equal opportunity employer. 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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Location

OppFi is located in the heart of downtown Chicago, adjacent to Michigan Avenue and across the street from beautiful Millennium Park.

What are OppFi Perks + Benefits

OppFi Benefits Overview

Fully stocked kitchen with healthy snacks & drinks available.
Subsidized daily lunches.
CTA & Metra benefit program.
Free gym membership.
Free shuttle passes to Metra stations.
Casual dress policy.
Discounted Divvy memberships.
401(k) match program.
Free OppLoans apparel.
Competitive salary and benefits package.
Fun, fast-paced work environment.
Employee and peer recognition program.
Dynamic start-up culture and environment.
Ability to make an immediate impact in a growth stage company.
Flexible paid vacation policy.
Free health benefit options.
Intramural sports leagues.
Weekly office events (happy hours, massages, game nights, private yoga sessions, catered
breakfasts, etc.).
Dual monitors and stand-up work stations.
Convenient downtown Chicago office located in the heart of the city.
Awesome panoramic office view of Millennium Park and Lake Michigan, with rooftop access.
Equal opportunity employer.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
OppLoans gym is a state-of-the-art fitness center free to all employees, and provides yoga, kickboxing and pilates classes on site.
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

In addition to offering generous insurance benefits and 401(k) matching, we pride ourselves on a fun, collaborative and supportive company culture. Prior to COVID-19, this meant in-office events like game nights, bagel mornings and chair massages as well as semi-annual company parties. With all our teams working remotely right now, we’re holding digital events in their place, like trivia nights, Zoom cooking classes, movie nights, and coffee chats. Through our lifestyle benefits platform Fringe, employees can access discounted services that support a healthy work/life balance. We are always looking for ways to treat our employees well and show them they’re appreciated.

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