Lodging Account Manager

| Chicago
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As TripActions continues to grow and scale, building and maintaining valuable relationships with our hospitality lodging partners is paramount to our success. TripActions is looking for someone who values developing long-term relationships with a portfolio of lodging partners to solidify lasting partnerships that enrich our value to one another and align with our desire for travelers first. We are keen to add to our team a player who is great at influencing key lodging executives and decision makers, and consistently raising the bar for our team to exceed expectations. 

Lodging Partner Managers build and maintain key partnerships in assigned regions to grow our mutual revenue targets and deliver on client and traveler needs and expectations. S/he will be the partner voice to our internal teams demonstrating deep understanding of the needs of our partners to provide insights into gaps and opportunities to deliver best in class partnership management. 

The ideal candidate will have lodging partner account management experience with a deep understanding of hotel distribution, yield management and online travel agencies. Relationship building skills are a must, as is the ability to breakthrough traditional supplier/distributor paradigms to find true value for our travelers. Successful managers are adept at figuring it out and getting stuff done while having fun building an extraordinary experience for our clients, travelers, suppliers and teammates.

This key role reports into the Director, Lodging Supply in our San Francisco office and works with stakeholders across the company in Customer Success, Sales, Marketing, Product, Supplier Strategy, and Finance. The position will be US based and requires ability to travel. 

RESPONSIBILITIES

  • Develop a trusted advisor relationship with Lodging Partners to ensure we are empowering their ability and willingness to enhance the value they offer to our clients and travelers
  • Achieve results of strategic initiatives by being a results-oriented, multi-tasker, influencing decisions on strategically important negotiations
  • Work with other functional areas (Finance, Product, Marketing, Legal, Engineering, People Operations, etc.) to ensure we are bridging gaps to clients’ needs and bringing all available tools to bear on our toughest problems
  • Identify and evaluate key strategic trends, opportunities, and risks with focus on how we can drive effectiveness across the Supply team and broader group
  • Discover growth options into specific initiatives and obtain agreement from suppliers with focus on adding value to our travelers and suppliers
  • Negotiate and contract with lodging partners on favorable terms to increase value to our clients and travelers
  • Analyze trends to discover opportunities for generating revenue to our suppliers and providing constant feedback on improvements
  • Provide point of views on ongoing innovations in the lodging business, identifying and broadly implementing the best ways of working across the organization
  • Offer your expertise on hotel market pricing, distribution strategies and overall lodging supplier program opportunities
  • Other reasonable duties, as assigned

QUALIFICATIONS

  • Bachelor’s degree, with advanced degree preferred
  • 3+ years in travel supply, distribution, account management or related industry
  • Demonstrated experience building and maintaining relationships with large global lodging brands
  • Thrives in a collaborative environment with team goals. This is a cross-functional role that must build and maintain ongoing communications and relationships with clients as well as several teams within TripActions
  • Energized and comfortable with a fast-moving, sometimes ambiguous, environment
  • Advanced skills of Microsoft Office Excel, formal presentations, Salesforce, and Sabre GDS preferred
  • Ability to travel internationally required
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Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • SalesforceCRM
    • salesloftLead Gen

Location

A stylish neighborhood near the Mag Mile, River North is home to 400 tech startups and some of the most popular dinner and drink places in Chicago!

An Insider's view of TripActions

What’s the vibe like in the office?

Everyone comes into the office with a ton of energy every morning ready to make an impact. Because we are still small, there are constantly opportunities to collaborate and learn from one another. We also make sure to balance time outside of the office to have some fun while strengthening the relationships within our teams.

Danica

Sales Development Manager

What does your typical day look like?

As an AE there is no such thing as a typical day. I try to block 2.5 hours a day for prospecting and then prep for upcoming demo’s/calls. I to do a ton of research on the company to go in as prepared as possible. My goal is to understand what they do, why they love their company and how TripActions might help them with making travel stress-free.

Maci

Commercial Account Executive

How does the company support your career growth?

TripActions provides me with a clear understanding and support to get to the next step in my career. After expressing interest in being a cultural pillar in our new Chicago office, I worked with my manager and director to develop a plan. Being able to directly communicate with management has given me the opportunity to grow at an amazing company.

Christo

Sales Development Representative

How do you make yourself accessible to the rest of the team?

We don’t have an ‘open door’ policy because if you’re an accessible leader, there is no reason for a door in the first place.

Floyd

Director of Sales

What projects are you most excited about?

Frankly, one of the best things about working at TripActions is the sheer depth and breadth of exposure that people get to teams and projects. Everyone is humble and accessible and there are few if any walled gardens. Right now I'm looking forward to our team hackathon as well as the launch of better direct connectivity with air carriers.

Grant

Director of Product Marketing

What are TripActions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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