Reports to: Operations Program ManagerFull TimeWorking for Trunk Club

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!

About the role

The Loss Prevention Lead will develop and maintain compliance with all building security control requirements to protect our assets, people, merchandise, and equipment across our seven locations. A key component and priority of the position is preventing and investigating theft and fraud within all Trunk Club locations.

Key responsibilities

• Assist in developing a structure while implementing loss prevention processes and procedures
• Proactively identify areas of opportunity and improvement
• Reduce and control shrink through audits, training, and education
• Create and utilize loss prevention systems to identify loss
• Monitor surveillance activities while identifying internal/external theft
• Support all locations on shrink investigations and documentation
• Take initiative and give ideas - e.g. be innovative and creative
• Ability to collaborate with positive, proactive communication across working teams
• Oversee contractor/subcontractor activity on Trunk Club property
• Maintain a high level of ownership and confidentiality
• Assess and assist in emergency situations

Job specifications

• You have impeccable integrity, with a high level of professionalism and interpersonal skills
• You demonstrate good judgment, decision-making capabilities, and reliability
• You have outstanding customer service skills including a great attitude

Requirements

• Experience with investigative, loss prevention and security procedures
• 1-2 years experience in a leadership type role is required
• Strong decision making and problem-solving skills
• Proficient in using Microsoft Office software and Google suite
• Demonstrate good judgment and decision-making capabilities
• Strong communicator, verbal and written, with active listening skills
• Excellent time management skills, be self-directed when necessary
• High level of energy and enthusiasm, with the ability to adapt quickly to new challenges
• Able to work scheduled shifts including overtime, nights and/or weekends based on business needs and consistently arrive for work on time
• Able to stand and walk continuously during shift
• Able to follow all safety policies and procedures
• Must be 18 or older