Manager, SaaS Operations

| Chicago
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.
The Manager, SaaS Operations is responsible for managing the day to day operations of Relativity’s Software as a Service platform with focus on ensuring stable and performant service delivery. The Manager will work closely with the Relativity Engineering teams to understand and support the SaaS platform architecture, technology stack, software dependencies, compliance support activities, automation, deployment solutions, and Microsoft Azure cloud infrastructure.

Responsibilities

  • Create sustainable, highly reliable infrastructure operations processes that support compliance status and adhere to published OLAs/SLAs
  • Collaborate across the Engineering and Support organizations to drive continuous service improvement in a DevOps culture
  • Mentor a team of systems engineers to raise their operations, development, and leadership skills
  • Manage and optimize cloud and infrastructure cost structures - Provide infrastructure response to major incidents

Minimum Qualifications

  • Bachelor’s Degree in Computer Science or another related discipline, or equivalent work experience
  • 5+ years of experience in a hands-on-technical role on a SaaS operations team
  • Knowledge of best practices and operations in an always-up and always-available services environment
  • Technical understanding of a variety of OS and technologies (ex: Windows, Unix, virtualization, cloud computing, database technologies, networks and back-end infrastructure)
  • Experience building and operating automation/configuration management infrastructure and the maintenance of a Continuous Deployment pipeline
  • General understanding of the Software Development Life Cycle
  • Track record of practical problem solving, excellent communication, and documentation skills
  • Ability and interest in working in a 24/7 global support environment

Preferred Qualifications

  • Experience operating processes that adhere to a data center operations standard such as ISO 27001, SOC2, or FedRAMP
  • ITIL v3 certification
  • Basic scripting capabilities
  • Exposure to Jenkins, Chef and the Atlassian suite including Jira, Confluence, Bitbucket
  • Robust experience in using a public utility cloud (we use Azure)

#LI-KV1 Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.
231 South LaSalle Street, Chicago, IL 60604

Insider's spotlight

What’s the vibe like in the office?

"We always have our team members in mind. We treat each other like internal customers, going above and beyond when delivering on any request. These gestures of thanks show our genuine appreciation for one another."

Jessie

Finance

How do you collaborate with other teams in the company?

"Our colleagues and customers are intelligent—we can learn from them by asking questions and digging a little deeper into the 'how and why' of our software and industry, as everyone brings something different to the table."

Danielle

Certification Team

What makes someone successful on your team?

"Being great at your job means attacking the tough problems in technology and our industry with enthusiasm, and getting satisfaction from making life better for our customers."

Dan

Product Development

What are Relativity Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year.
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Happy Hours
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intermural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), and many more!
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.

Additional Perks + Benefits

Life and disability benefits. 18 days of paid time off and 11 paid holidays every year.

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