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Manager, Strategy and Business Operations

| Chicago
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.
Relativity is seeking a Manager of Business Operations to lead a small team focused on driving strategic and continues Efficiency & Effectiveness improvements, with focus on Engineering costs and RelativityOne production costs.
The Manager of Business Operations will support department operation teams and leaders in driving one-off strategic operational projects. In particular we expect this team to work closely with the CTO, CPO, Engineering leaders and FP&A team to improve Engineering Operations, Efficiency and Effectiveness. As part of this cooperation the role will proactively work on most critical operational challenges, including resource allocation, priority operations improvement projects, efficiency/process improvements. The Manager will also establish and manage the right processes, systems, and procedures within Engineering to execute against our overall business and product strategy.
The Manager of Business Operations will also be responsible for leading cross-departmental efforts to monitor, proactively manage, and continuously decreases our RelativityOne Costs of Good Sold (COGS) unit costs.
Finally, the Manager will also be responsible driving other ad-hoc projects related to department efficiency and long term operational models, including helping with the engineering All Hands, annual planning process in engineering and product group, etc. 

Responsibilities

  • Managing an effective annual planning process for Engineering & Product Teams
  • Lead efforts, working closely with the Strategy team and Product/Engineering team leadership, to develop, finetune and implement Annual Plan for Engineering team
  • Involve and work closely with the Executive, Finance, HR and Strategy teams to deliver the drive Engineering annual planning efforts aligned with our budgeting and workforce planning processes.
  • Help translate long term roadmap plans into high level engineering resource requirements
  • Ensure that any engineering dependencies and activities are properly scoped and thought through during the broader Key Imperative planning processes
  • Ensure that engineering plans are tightly coordinated and align with plans from Service Delivery, Security, and Product Management.

  • Improving Engineering Business Operations (Efficiency)
  • Partner closely with Engineering and FP&A to drive cross-functional projects to improve engineering efficiency and implement consistent processes
  • Working closely with Engineering Leadership and FP&A team, develop and implement empirical prioritization processes for evaluating project investment decisions and establish common success metrics to enable cross portfolio prioritization (e.g. incremental efficiency gain, revenue or profit, adoption, customer satisfaction).
  • Develop a methodology to consistently monitor and analyze data driven and actionable Key Performance Indicator metrics, drive consensus for the KPIs implementation.
  • Refine and keep evergreen Engineering performance reporting, KPI dashboards, and other tools to regularly and consistently monitor health the group’s efforts.
  • Drive department KPIs Dashboard automation efforts, evaluate data sources, solutions and opportunities to create hands-off dashboards.
  • Manage data driven discovery of improvement priorities, set priorities and develop opportunity evaluation framework to focus group’s project efforts.
  • Lead various cross-functional operations planning and project initiatives.
  • Implement processes to create efficient, clear, and timely communications of Engineering project efforts
  • Coordinate efforts to continuously lower RelativityOne Operating costs :
  • The goals is to lower RelativityOne COGS exponentially in the next 12-24 months.
  • The Manager will play a critical role in coordinating between different departments, increasing visibility, driving the right behavior and managing the overall process.
  • The Manager will be tasked in ensuring that we our engineering teams are efficient in how they are using Azure, that our architecture team keeps cost as one of the key factors when considering changes to architecture and continuously evaluates how to improve RelativityOne cost base, that our Service Delivery team balances out performance and cost to get optimal solution for our customers
  • The Manager will work closely with our Finance team in managing the Microsoft relationship and ensuring we are getting the best possible rate and consumption terms
  • Other Business Operations (Strategic and ad-hock):
  • Lead ad-hock strategic and department level projects to further process and efficiency improvements efforts across Support, Security, Finance and other key groups (as needed)
  • Develop annual OMS for Engineering, keep it evergreen, and ensure that it stays aligned with the overall Relativity OMS, with a particular focus on coordinating regular activities with Product Management, Service Deliver and Security
  • Represent Engineering in the recurring KI Roundtable meetings to provide feedback and drive action/accountability
  • Manage business case creation for long-term support team structure design, perform current structure gap analysis, and 2021 scenario analysis, ensure alignment with 2021 strategic planning (as needed)
  • Collaborate across functions (support, finance, etc.) to manage, coordinate or support additional business operations efforts aimed at efficiency and process improvement (as needed)

Qualifications

  • At least 5 years of total experience with significant experience across strategy, operations, process improvements, and change management
  • Direct experience working closely and across Strategy, Support/Success, Engineering, FP&A
  • Must be a changemaker, able to influence and inspire change in our people, process, technology, and policy
  • Passionate about delivering exceptional experiences that delights customers
  • Experience in process improvement and operational efficiencies
  • Demonstrated leadership skills and ability to drive business transformation in a matrix organization
  • Strong time management and prioritization skills with a demonstrated ability to excel in multiple projects amidst a fast-paced, cross-functional, results-oriented work environment
  • Ability to work efficiently - demonstrate a bias for action amidst ambiguous projects and deadlines
  • Work experience that shows a history of both strategic and "hands-on" projects
  • Ability to analyze information, solve complex problems, and identify best practices/lessons learned
  • Ability to listen, adapt, and guide teams through influence
  • Work experience showing leadership of complex initiatives with organization-wide impact
  • Excellent analytics and strategic planning skills
  • Advanced knowledge of Microsoft Excel and PowerPoint
  • Strong project management skills

Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • ScalaLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.

An Insider's view of Relativity

How does your team reward individual success?

Rewarding success is one of my favorite parts of my role. Formally through annual bonus plans, thank you notes in our HR system and of course through promotions. I also like to submit nominations to be recognized at company meetings and spotlights in department newsletters. We move fast at Relativity it’s nice to slow down and just say thanks!

Jessica

Operations Manager, Customer Success and Support

How do you collaborate with other teams in the company?

On the Certification team, I develop exams and study content for our end users. To ensure that our exams are valid, I work with almost every team embracing their expertise and industry knowledge into the development process. It takes continuous interdepartmental collaboration to keep exam content accurate as the Relativity platform evolves.

Sean

Certification Specialist

How has your career grown since starting at the company?

As an Application Support Specialist, I have increased my technical knowledge in SQL database management, Network Administration, and Server Infrastructure. Prior to coming to Relativity, I had zero knowledge of e-Discovery, and now provide On-site training to our clients teaching them about the various e-Discovery tools Relativity has to offer.

Kamal

Application Specialist II

What are some social events your company does?

Our annual user conference, Relativity Fest, is such a tremendous opportunity to get one on one face time with our partners. Fest draws 2,000 platform users and practitioners from all different facets of the industry and being able to connect with them and hear their stories is extremely powerful.

Michael

Platform Account Manager

What are Relativity Perks + Benefits

Relativity Benefits Overview

We have a great selection of benefits from very competitive insurance plans to fun office perks!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Bonuses are based on a combination of how the company performs as well as how the individual performs.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year. Our office is also closed between Christmas and New Years, which does not take away from your PTO balance.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Tax-free transportation opportunities.
Company Outings
We have our annual Summer Jam (picnic that includes friends and family), our User Conference - RelativityFest, and a holiday party each year.
Game Room
Our Cafe houses ping-pong, foosball, and a variety of arcade games - including Killer Queen (a multi-player game that is one of few in the country).
Stocked Kitchen
We have tea, coffee (including fancy espresso machines), a variety of LaCroix, soda, and many other things. We also have fresh fruit delivered twice a week in our pantry areas.
Some Meals Provided
Meals are often provided during morning or afternoon training sessions. There is also always plenty of leftover food from such meetings that employees can dive into after the attendees are finished.
Happy Hours
Different for each team, but always a great time!
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intramural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), Working Moms Group, Queeries, and several more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.
Diversity Program

Additional Perks + Benefits

We also offer a Divvy bike share discount, have Fooda discounts in the office, and offer DRYV Laundry Service for those who have workout clothes that need washing!

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