Medicare Sales Manager
Company Description
GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.
Job Description
The Medicare Sales Manager will be responsible for both team and individual agent performance. In addition, the sales manager will be responsible for driving desired agent behavior such as proper and effective sales techniques, helping to incentive increased production per agent, driving compliance, ensuring accurate administrative activities, and promoting general behavior which aligns to GoHealth’s culture. The ideal candidate is motivated and driven by constant challenges, as well as passionate for leading teams and driving performance. We are looking for a leader who we can put in charge of a team and be respected, followed, and effective!
With an attractive career path and performance-based incentives, we’re looking for a go-getter who wants to accelerate their career.
Responsibilities
- Lead a team of 10-20 Captive sales agents, who are handling inbound / outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling)
- Track, understand, and be held accountable to various team metrics, such as sales per agent, conversion rate, overall team production, and more; drive behavior necessary to meet and exceed these targets
- Understand Captive’s product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
- Onboard and coach team members on ongoing basis to improve sales production metrics
- Improve overall agent ability to guide consumers through the health insurance policy selection and application process
- Serve as subject matter expert for health insurance enrollments
- Understand GoHealth’s compliance and regulatory needs, in order to drive compliant team member behavior
- Drive overall desired culture and behavior within team
- Serve as main contact for team members for any technical issue, product question, etc. and liaise with senior management to help resolve any issues
- Drive continuous improvement throughout the Captive sales floor, raising improvement suggestions and/or pain points to program management
Qualifications
- Proven team leader, demonstrated by real-world previous job experience
- Comprehensive knowledge of health insurance and enrollment steps preferred, but not required
- Health insurance sales experience a plus
- Professional and motivated self-starter
- Extremely hard-working and driven by performance and incentives
- Outstanding communication and interpersonal skills, with proven ability to coach and improve team members
- Computer proficiency, including the Microsoft Office Suite
- Ability to communicate clearly and effectively, with both consumers and co-workers
- Ability to work in a fast-paced, exciting, and performance-driven environment
- Highly driven and competitive in nature
- Bachelor's degree highly preferred
- Business-minded and able to understand / articulate sales team performance from a business standpoint (productivity, profit/loss, agent costs, etc.)
- Flexibility to work some evening and weekend hours. Our office is open from 7am to 7pm throughout the year and 7am to 10pm in peak season.
Additional Information
- Competitive base salary, plus attractive bonus earning potential
- Performance-based incentives
- Sales contests and perks, like catered lunches
- Medical, dental, and vision coverage
- 401k plan
- Flexible spending accounts
- Commuter and transit benefits
- Casual dress code