Apply Here For Expedited Consideration: https://matterport.com/careers/

Matterport is a 3D immersive media SaaS company that makes it easy for anyone to quickly and inexpensively create digital 3D models of any physical space. Our 3D immersive media platform is used across many industries to improve how people make decisions about properties. It improves the way people experience and visualize physical spaces making it fun and practical for users to move through real world spaces as if they were there. We are the world leader in the category we invented, having built digital twins of over 2 million properties so far!

Beginning in residential real estate, where 8% of all homes sold in the US last year had a Matterport 3D tour, the company has changed how people experience physical spaces. Our product offering is selling exponentially in new markets: apartment and vacation rentals, hotels, event venues, insurance, retail environments, as well as in architecture, engineering, and construction.

With funding from a group of stellar VCs and investors, we are changing the way we all see the world!

The Role

Matterport is looking for an enthusiastic Onboarding Manager who will provide a best-in-class onboarding experience for SMB and enterprise customers alike. The ideal candidate has a positive, can-do attitude, a friendly personality, and strong problem-solving abilities.

Responsibilities

• Design and deliver onboarding service programs for various Matterport customer segments, from individual SaaS customers, to large scale Enterprise accounts
• Take ownership of designated new customers through determined point of onboarding
• Create 90-day success plan for all accounts, ensure rapid time-to-value for new customers
• Develop and oversee enterprise customer implementation including user onboarding, training delivery, and achievement of product adoption goals
• Identify customer training needs, oversee production and delivery of training materials through implementation of LMS
• Identify and deliver individual customer reporting need
• Demonstrate the benefits of our solution within their organization and the value adds
• Monitor KPIs and deliver periodic reports that demonstrate the solution’s ROI to customers
• Ensure customer requests are answered in a quick and timely manner
• Set up weekly touch-points with main account stakeholders internally and externally
• Document activities in SFDC and internal Customer Success tool
• Work with customers to ensure a smooth transition to a designated Customer Success Account Manager

Requirements

• BA/BS/BE degree required
• Experience in L&D or training development and deployment. LMS implementation experience preferred
• Change management or corporate strategic design experience or education preferred
• Exceptional customer relationship building skills
• Excellent written and oral communication skills
• Strong analytical capabilities for advanced problem-solving
• Demonstrable leadership skills
• Ability to influence decision-making and change
• Highly organized and strong ability to multitask
• Ability to display good judgment
• Ability to work cross-functionally in a fast-paced environment
• Ability to follow through on tasks until completed
• Ability to develop trusted relationships and find creative solutions

Matterport is an equal opportunity employer.