We are looking for an Onboarding Outreach Lead to be join our team. This role is responsible for  CPG supplier onboarding initiatives with some of the leading Grocery retailers in the US. This group works to ensure our customers and their suppliers are successful in onboarding their entire supplier network. You will manage client relations with both retailers and CPG brands/suppliers, drive execution of client deliverables, identify process and product optimization opportunities, support day to day issues and solve problems in a fast paced exhilarating environment.

Responsibilities:

• Drive customer engagement in regards to supplier onboarding with meetings, calls, online conversations and marketing pages
• Communicate our company strategy to educate both retailers and suppliers
• Liaise with customers on a regular basis to ensure all retailer onboarding milestones are on schedule
• Create and manage client-specific schedules as they relate to onboarding
• Create and maintain onboarding metrics used to report to management around success rates, staffing, efficiency, and costs
• Understand and respond to customer inquiries by working with them to solve their challenges around onboarding
• Leverage workflow tools such as Salesforce and Hubspot to automate and optimize the onboarding process
• Work with internal and external teams on processing improvement and optimization to continuously improve and maintain the Label Insight proprietary data onboarding process
• Support Customer Success and Sales teams in researching potential customers, preparing customer demos and correspondence, creating presentations, and other needs

Qualities:

• Motivated and conscientious self-starter with attention to detail.
• Perseverance and time management.
• Thrives in a fast-paced, team environment.
• Excellent verbal and written communication.
• Innovative and resourceful problem solver.
• Intellectually honest, uses data to inform decisions.
• Experience with CRM, Support/Ticketing and Workflow tools such as Salesforce, Hubspot, and Freshdesk

Requirements:

• Bachelor's Degree required (Business, Marketing, Education, Communications or related fields).
• Experienced with creating process flows and business requirements documentation
• Proficient with Microsoft Excel functions and formulas
• Experience with client management and/or communicating with clients
• Strong attention to detail, excellent communication skills and a positive attitude

About Label Insight:

Label Insight is a high-growth technology company founded with the mission of helping CPG companies and retailers to help their consumers understand what’s in the products they use and consume. Our world class SaaS data platform is transforming the way brands and retailers interact with and share product data in order to bring product transparency to the consumer. Our team is unique because it’s comprised not only of tech engineers and data scientists, but food science, nutrition experts and product formulation specialists, that enable the enriched attribution capability of our tools. We’ve also attracted top senior executive talent with decades of leadership experience to help manage our rapid growth and scale.

Our Values:

As a team, we share a common set of values: We are innovative problem solvers. We believe in transparency, both in our product and in our work. We have curious minds and aren’t afraid to challenge the status quo. We value scientific inquiry. We aren’t afraid to take risks, and fail fast to learn and improve. We embrace uniqueness. We are lifelong learners and value intellectual honesty.