We are looking for an energetic, detail-oriented and experienced customer support associate with an interest in sales. Your primary task will be supporting schools in the Americas region in their use of OpenApply, an online admissions & enrolment system. A smaller part of your role will also be to bring in new business for OpenApply in the region. This position will be based in our Chicago office and has an early August start date.

We were founded in 2006 to transition schools off paper onto a Curriculum First learning platform with our flagship system, ManageBac. OpenApply was rolled out in 2013 to help international schools manage all their admissions and enrolment needs online. Explore our Demo Account!

OpenApply has grown quickly, now serving over 250 schools in over 60 countries around the world. As our user base continues to grow in the Americas, we are looking to expand our customer support capabilities in the region. You will report to the OpenApply Director and join a small, globally distributed team with the opportunity to make an immediate contribution. Your success in the role will be dependent on a strong, independent work ethic, passion for customer service as sales, and your willingness to learn new things. As a growing company, advancement opportunities are expected to open up for successful team members.

REQUIREMENTS

What makes for a successful sales and support associate?

1. Product Knowledge

It is vital to know the product inside and out to provide exemplary support and show the product to prospective customers.

2. Ability to think on your feet

OpenApply users can have many different workflow requirements. Sometimes you'll need to come up with creative solutions to help the system fit each school's specific needs.

3. Personability

Ability to exude friendliness, empathy, and warmth so customers feel comfortable coming to you for assistance.

4. Flexibility

This role will combine sales and support, meaning you'll need to be flexible to switch between them throughout the day.

5. Fast Learner

The ability to learn the product and region quickly will help you hit the ground running.

What are we looking for?

• Ability to manage high-stress situations and troubleshoot challenging problems
• Exceptional written and oral communication skills
• Ability to learn & execute quickly
• Attention-to-detail and satisfaction from a job well-done
• Native level of English
• Early August start date

Key Responsibilities

• Answering support calls and emails and communicating issues to the development team.
• Assisting new schools with implementation and providing online trainings.
• Creating and updating online support materials.
• Conducting demonstrations with interested schools in your region and closing deals.

What will you accomplish in the first 30 days?

• The nuts and bolts of OpenApply and how it's designed to support international schools
• The role of support as sales and why good customer experiences matter
• Begin interacting with users by phone and email to provide basic support

BENEFITS

• $48,000 - $54,000 per annum depending on experience 
• Professional Development Budget
• Monthly Health and Wellness Allowance
• 401k available after one year of service
• 12 days paid time off

Please note: Due to a high volume of applicants, only shortlisted candidates will be contacted.