Partner Operations Manager at DoorDash

| Chicago
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We’re looking for a Partner Operations Manager to grow, manage and improve the merchant side of the business by identifying and solving operational problems.On the Merchant Strategy & Ops team, our mission is to have best-in class restaurant selection, build cutting edge services for our merchants to grow their business, and help our partners operate efficiently on the platform.

As a Partner Operations Manager, you are a critical piece of DoorDash’s growth and success in every market in which we operate. You will be responsible for key operational metrics, leading strategic projects, and working side-by-side with our Product team to build new product features.

What you’ll do

  • Strategize – Understand the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions with Account Managers. 
  • Implement – Drive new DoorDash merchant initiatives and provide feedback to our product team to improve the way we do things
  • Experiment – Use data-driven decision making and sound business judgement to test and build the tools and processes needed to serve, retain and grow our most important merchants
  • Influence – Work cross-functionally with our Product, Operations, and Sales teams to make sure merchants have the best possible experience when using DoorDash’s services

About you

  • Self-starter – You have a bias towards action and are able to thrive in a fast-paced, consistently changing work environment
  • Naturally curious – You always look for ways to innovate and improve
  • Entrepreneurial – You crave responsibility and want to shape the vision and direction of the company
  • Relentless – You roll up your sleeves and do whatever it takes to make things successful
  • Relationship-builder – You can influence and motivate people at all levels across a variety of job functions
  • Problem solver – You take an analytical approach to problem-solving and can independently translate high-level goals into actionable plans

Qualifications

  • 3+ years of experience in consulting / strategy / business development / operations / technology / banking / analytics or related experience; high-growth or early-stage startup experience is a plus
  • Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
  • Experience in a customer-facing or relationship management role is a plus
  • Excellent Excel skills; SQL knowledge is a plus, but not required
Why You’ll Love Working at DoorDash
  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.
About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

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Location

314 W Superior Street, Chicago, IL 60654

What are DoorDash Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Annual Bring Your Kid to Work Day.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
DoorDash reimburses employees up to $75 per month on fitness activities.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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