Who we are:

  AMOpportunities connects healthcare students globally to US clinical training experiences. The worldwide shortages in healthcare necessitate a model for learning, training, and working anywhere. Our platform provides students on-demand clinical experiences with concierge services such as visa and housing support. AMO has hosted more than 2,700 international medical students and graduates in 200-plus clinical sites across the country. AMOpportunities grows every year, forming partnerships with academic institutions globally and connecting them to our partnered hospitals. We are paving the way for the future of healthcare education, breaking down not just borders but the traditional model of clinical education.

Mission: 

   At AMOpportunities, we partner with trainees and educators to shape a world where an individual with a dream can learn anywhere, train anywhere, and work anywhere. 

Vision:

   We believe in a future where all people have equal access to education, training, and career opportunities regardless of national origin, belief, or identity. We strive to create this future by empowering connections that transcend borders and increase educational equity.  

About the position:

    As an Advisor, you will be one of the first point of contact for prospective AMOpportunities visitors. This position is responsible for advising customers and encouraging them to register for AMOpportunities clinical rotations. This individual is responsible for building the sales pipeline and processes from exploring possible education experiences to closing sales. This individual will also explore new channels to connect with the customer in order to provide the highest level of customer service possible. On occasion, this individual will collaborate with the Marketing department to identify opportunities to increase sales might be required.

Essential Functions:

• Monitor and respond to prospective customer emails, messages, support tickets, live chat, and texts in a polite, friendly, and culturally sensitive manner
• Develop, maintain, and build a customer base on existing platforms including, but not limited to, Zendesk, WhatsApp, and Calendly
• Partner with AMO team members to qualify leads through customer engagement
• Develop familiarity with program listings and advise customers on rotations that fit their interests/needs and our eligibility requirements
• Assist other AMO support staff members to identify leads and close sales
• Work with the marketing department to vet leads through social media channels
• Initiate proactive outreach through incoming leads via email, phone, CRM, and Livechat/Facebook
• Identify customer trends, provide feedback to management on customer preferences, demand, and pain points
• Document and track potential sales leads
• Build relationships with potential customers
• Develop high-level familiarity with the U.S. and international Medical Education Systems
• Other duties as assigned

Skills:

• Possesses a strong work ethic
• Is upbeat, driven, intelligent, well-organized, and articulate
• Thrives in a fun, fast-paced environment startup environment
• Represents the team professionally and ethically
• Adapts to change in the workplace, using it as an opportunity for innovation and creativity
• Demonstrates an understanding of customer service regarding accommodation, politeness, helpfulness, trust, appropriate boundaries, and flexibility across various communication channels
• Maintains relationships with partners/customers through various forms of communication
• Can manage and prioritize multiple tasks/projects while working in a results-oriented environment
• Can work independently or collaboratively across different departments
• Is a self-starter and has the ability to achieve goals without daily supervision
• Has strong analytical skills and is detail-oriented,
• Takes ownership of problems, and can brainstorm different resolution paths through the use of sound judgment
• Understands healthcare and medical education terminology, with the capacity and willingness to expand on this knowledge
• Has a high level of written and oral communication skills and the ability to think creatively
• Is proficient in Microsoft Office; including Word, Excel, and Outlook

Education and Experience:

• Bachelor’s degree in a related field
• Previous experience in healthcare or educational fields
• Administrative healthcare knowledge
• Experience managing multiple tasks
• Experience working in a fast-paced startup culture
• CRM software experience is a plus

What You Gain:

• Competitive salary
• Comprehensive Benefits Program: Medical, Dental, Vision, 401k and Commuter Benefits!
• A mission-driven work environment committed to a spirit of support, growth, and achievement
• Performance-based career growth opportunities
• A front-row seat for the exponential growth of a booming education tech company
• Work/life balance

Equal Opportunity Employer:

   At AMOpportunities we champion the reality of diversity and the necessity of inclusion and accessibility. We are deeply committed to the principle of equal employment opportunity for all employees, and to providing our employees with a work environment free of discrimination and harassment. We strictly prohibit discrimination and harassment based on disability, gender identity, gender expression, pregnancy status (including childbirth and related states), sexual orientation, race, color, social or ethnic origin, religion, age, HIV status, past/present military service, or any other status protected by federal, state, or local law.