SaaS Operations Manager

| Chicago
At Relativity, we make great software that helps users organize data, discover the truth, and act on it. Our product is used by more than 13,000 organizations around the world – in the cloud, on-premises, or both – to manage large volumes of data.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.

The SaaS Operations Manager is responsible for managing the day to day operations of Relativity’s Software as a Service platform with focus on ensuring stable and performant service delivery. The Operations Manager will work closely with the Relativity Engineering teams to understand and support the SaaS platform architecture, technology stack, software dependencies, compliance support activities, automation, deployment solutions, and Microsoft Azure cloud infrastructure.

Responsibilities

  • Create sustainable, highly reliable infrastructure operations processes that support compliance status and adhere to published OLAs/SLAs
  • Collaborate across the Engineering and Support organizations to drive continuous service improvement in a DevOps culture
  • Mentor a team of systems engineers to raise their operations, development, and leadership skills
  • Manage and optimize cloud and infrastructure cost structures - Provide infrastructure response to major incidents

Qualifications

  • Experience operating processes that adhere to a data center operations standard such as ISO 27001, SOC2, or FedRAMP
  • ITIL v3 certification
  • Basic scripting capabilities and experience working with a public utility cloud Minimum qualifications
  • Bachelor’s Degree or Equivalent Experience - 5+ years hand-on-technical experience as a member of a SaaS operations team
  • Knowledge of best practices and operations in an always-up, always-available services
  • Technical understanding of a variety of OS and technologies (ex: Windows, Unix, virtualization, cloud computing, database technologies, networks and back-end infrastructure)
  • Experience building and operating automation/configuration management infrastructure and the maintenance of a Continuous Deployment pipeline
  • Robust experience in using a public utility cloud - General understanding of the Software Development Life Cycle
  • Track record of practical problem solving, excellent communication, and documentation skills
  • Ability and interest in working in a 24/7 global support environment

Our software has more than 150,000 active users in more than 40 countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and more than 195 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.
231 South LaSalle Street, Chicago, IL 60604

Insider's spotlight

What’s the vibe like in the office?

"We always have our team members in mind. We treat each other like internal customers, going above and beyond when delivering on any request. These gestures of thanks show our genuine appreciation for one another."

Jessie

Finance

How do you collaborate with other teams in the company?

"Our colleagues and customers are intelligent—we can learn from them by asking questions and digging a little deeper into the 'how and why' of our software and industry, as everyone brings something different to the table."

Danielle

Certification Team

What makes someone successful on your team?

"Being great at your job means attacking the tough problems in technology and our industry with enthusiasm, and getting satisfaction from making life better for our customers."

Dan

Product Development

Perks of working here

401(K) Matching
Dental Benefits
Health Benefits
Stocked Kitchen
Vision Benefits
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