Sprout Social is looking for a highly driven, resourceful, and empathetic Sales Enablement Specialist to join our growing Sales Enablement team. This role will be expected to support our Sales & Customer Success organization by running onboarding training sessions in our New Hire program.
Our ideal candidate understands the value and importance the onboarding experience brings to the success of a new hire in a high-performing revenue culture. You are comfortable teaching, facilitating and leading training - both in person and over virtual meeting platforms like Zoom. You possess some understanding of how customer-facing roles like Sales and Customer Success work in a tech company. In addition, you have experience and confidence in working with other stakeholders in the business and coordinating schedules to ensure success.
In this role, you will report to a Manager of Sales Enablement and have the opportunity to interact with a variety of cross-functional teams across the company to deliver and develop high impact training to New Hires.
You will be responsible for delivering live training sessions, doing simulated role plays with New Hires, developing new training (both live training and e-Learning), scheduling sessions for each New Hire class, and soliciting feedback from New Hires and stakeholders on the performance of the training itself.
You have previous experience in facilitating live training and possess a genuine desire to help others succeed. You have a passion for helping others while recognizing that you are driving sales teams to achieve the broader strategic goals of the business. You love working with Sales teams and watching individuals succeed in starting their career at Sprout.
Qualifications
These are the minimum qualifications that our hiring team is looking for in this role:

• Proven track record of 2+ years experience either delivering and facilitating training or performing in a customer-facing role
• Demonstrated passion for training customer-facing roles like Sales and Customer Success

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Previous Sales & Customer Success experience is a plus
• Any training or certifications around instructional design are a plus
• Familiarity with project management and JIRA (or other project management tool) is a plus
• Experience with a sales methodology (Challenger, Sandler, etc.) is a plus
• Proactive self-starter comfortable taking general direction and turning it into clear deliverables with business impact in a fast-paced, technical environment

Within 1 month, you will...

• Attend Sprout Social onboarding to learn the ins and outs of the New Hire experience, the Sprout product and the value that Sprout delivers to our customers
• Get to know your fellow teammates in the Sales Enablement organization and meet with key stakeholders across Sales to understand current working relationships, including Director and Manager level sales leaders.
• Familiarize yourself with Sprout's brand, values and processes
• Begin to familiarize yourself with how we sell at Sprout
• Begin to understand our core sales methodology - Sandler
• Begin to understand Sprout's core differentiators in the competitive marketplace

Within 3 months, you will...

• Successfully completed Sprout Social onboarding
• Begin delivering live training sessions within our New Hire cohorts
• Become familiar with our peer mentor and coach program in New Hire
• Have an understanding of the key training gaps and needs of the Sales/CS organization from your conversations with sales leaders and enablement
• Understand how our Learning Management System works and how to build and assign training

Within 6 months, you will...

• Be able to schedule and coordinate New Hire cohorts on your own
• Serve as a subject matter expert while having a clear point of view on the most critical initiative-based learning needed for reps and first-line managers in our New Hire program
• Review monthly metrics with your manager to discern the highest potential areas of opportunity for New Hires
• Continue to build trusted relationships with Sales and cross-functional teams that you will be supporting
• Continue to expand the library of enablement content and skills training in New Hire

Within 12 months, you will...

• Have a clear view of the impact your New Hire training and efforts are having on the business
• Consistently and reliably give and receive feedback with peers
• Become a model individual contributor in Sprout's Marketing organization
• Be recognized as an innovator in Enablement who pushes us to consistently exceed expectations

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
About Sprout Social Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team's shared belief in Sprout's mission promotes a culture of openness, empowerment and fun.
We're proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment-your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago's Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. For those that prefer an office setting, this role may be based in our Chicago or Seattle locations. If you prefer to work from your home, we can accommodate that for many locations across the United States. We are not set up in all states, however, so please take a look at the drop down box in our application to see whether your state is listed.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report .
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement .
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