Sales Fulfillment Specialist at Grubhub

| Chicago
!Sorry, this job was removed at 12:42 p.m. (CST) on Monday, December 17, 2018

We’re Grubhub, the nation’s leading online and mobile food ordering company. Since 2004 we’ve been connecting hungry diners to the local restaurants they love. We’re moving eating forward with no signs of slowing down.


With more than 85,000 restaurants and over 15.6 million diners across 1,600 U.S. cities and London, we’re delivering like never before. Incredible tech is our bread and butter, but amazing people are our secret ingredient. Rigorously analytical and customer-obsessed, our employees develop the fresh ideas and brilliant programs that keep our brands going and growing.


Long story short, keeping our people happy, challenged and well-fed is priority one. Interested? Let’s talk. We’re eager to show you what we bring to the table.

Some Challenges You’ll Tackle

The Sales Fulfillment Specialist is responsible for ensuring accurate and timely processing of new restaurant accounts from sales commitment to live on the site.   



  • Manage post “Sales Commitment” responsibilities while acting as the liaison between the Restaurant Network team, the Data Operations team and Restaurant clients.
  • Work closely with Restaurant Sales Executives and/or Restaurants to process sales commitments.
  • Verify the collection of all sales materials and information.
    • Ensure all sales materials and information are complete, accurate and up-to-date.
    • Confirm sales materials and information abide by current Restaurant Network guidelines.
    • Confirm menu and menu extras are complete and comprehensive.
    • Coordinate in the collection of missing sales materials and information when necessary.
  • Create and configure the restaurant account.
    • Verify all account information is complete and correct, including delivery boundaries, cuisines, hours, delivery fees and minimums.
    • Coordinate the collection of missing account information when necessary.
    • Create restaurant account in appropriate systems.
  • Prepare menu for entry and QA process
    • Review menu and write notes for handoff to internal and/or third party entry team
    • Ensure assets are complete and verified when handing off to the Data Operations team
  • Perform Restaurant “Go Live” process
    • Verify all information has been processed completely and correctly
    • Complete minor menu changes and account updates when necessary
    • Schedule and preform test order and training with approved restaurant staff member when necessary
  • Respond to all inquiries between teams in a prompt and professional manner
  • Coordinate and maintain good communications with internal and external customers
  • Arrange inbound and/or outbound calls to provide status updates, product information, etc. when necessary
  • Provide added value through the setup of additional product features

You Should Have


  • Ability to interact professionally with a diverse group of employees and external customers on a daily basis
  • Ability to work cooperatively and collaboratively between the Sales team and the Data Operations team
  • Must work well under time sensitive conditions with tight deadlines
  • Strong verbal communication, writing and interpersonal skills
  • Solid project management skills in managing multiple, concurrent initiatives
  • Ability to adapt to rapidly changing processes, product and technology releases
  • Reports to the Sales Fulfillment Manager
  • Ability to rapidly learn and apply sales related skills to achieve high expectations
  • Organization and attention to detail is an absolute must
  • Fluency in English is required; bilingual skills in Spanish or Chinese are a major plus
  • Knowledge of internal CRM and platform
  • Clear demonstration of all of GrubHub core values

And Of Course, Perks!


  • Never go hungry! We provide weekly Grubhub/Seamless credit
  • Regular in-office social events, including happy hours, wine tastings, karaoke, bingo with prizes and more
  • Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections

We deliver favorites every day. Join us as we move eating forward.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks


111 W. Washington St., Chicago, IL 60602

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

Health and Wellness: We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4 week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth: Your personal and professional development is a priority at Grubhub. From your very first day here, you are empowered to lead and be an active participant in your career growth. We provide continuous learning opportunities, trainings, as well as coaching and mentorship programs.

PTO. It’s true, Grubhub employees are provided a generous amount of time to recharge their batteries.

MealPerks: We never let our people go hungry! We provide our employees with weekly credit to use on Grubhub, and offer company-wide meals several times a year to bring our Grubhub family together.

Fun: Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful initiatives across our offices. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning
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