Can a Sales Operations Manager grow communities by helping local businesses thrive?

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

Sales Operations is a dynamic team tasked with keeping the sales floor humming by driving large-scale projects focused on efficiency and sales productivity, as well as day-to-day sales support. Initiatives can range from recommending changes to our product or platform, rolling out improved tooling for our sales reps, modeling and supporting sales contests, or using the data we have to address trends in the department and owning solutions​. The trifecta of teams in Sales Operations (Rep Analytics, Tools & Process Improvement, and Communication) work closely together to ensure our sales teams have a consistent, informed, and high-energy environment to achieve their sales goals.

As the Sales Operations Manager, you will be responsible for all aspects of data automation, leading the Rep Analytics team, analysis, and reporting for Groupon’s sales division to provide insight and drive measurable improvements in process and efficiency throughout the organization. You will also be a key stakeholder in driving quantitative recommendations for sales rep incentives and compensation. You will work directly with senior leadership in sales, as well other key functions including HR, Finance, and Compensation. Additionally, you will manage a team of analysts.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping small businesses everywhere thrive. Does that sound like a compelling place to work?

You’ll spend your time on the following:

• Build and maintain key operational reporting and streamline ad-hoc reporting

• Partner with Business Intelligence and other key business divisions to ensure alignment of reporting and metrics

• Act as liaison between operations and sales to identify opportunities for improvement in reporting/processes and develop models to gauge impact of implementing potential initiatives

• Present to and influence senior leadership on key initiatives with both data and operational expertise

• Act as a subject matter expert on all things sales operations; conduct analysis and communicate recommendations to senior management on how to initiate better performance

• Partner with Finance, HR, and Compensation to develop compensation plan and target systems

• Continuously review and make recommendations for current sales incentive programs to ensure efficiency

• Proactively identify opportunities for growth or improvement within sales rep measurement or productivity

We’re excited about you if you have:

• Bachelor's Degree

• 5+ years in Business Operations, Sales Operations, or Business Intelligence

• You’re deeply analytical and love solving complex problems

• You consider yourself a budding authority in Excel and SQL; bonus points for experience with Tableau

• You have excellent verbal and written communication skills; you’re able to communicate effectively with different levels of management, as well as the business and technical communities

• You thrive working on multiple projects with cross-functional teams in a rapidly changing environment

• You have an ability to balance the black and white nature of results based on data with empathy and an understanding of sales processes

• You’re a creative problem solver who thinks strategically to identify problems and recommend effective plans of action

• You work independently, take initiative, and remain flexible in an ever-changing environment

• You’re able to convey complex information to a broad audience both in person and via keyboard

• You have experience working with and influencing partners and executive leadership

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.