Sales Operations Reporting Analyst

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About CCC
CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries - insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more - to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC's network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020 & 2021. Diverse perspectives and experiences are core to CCC's success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC's tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 7 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCIS). Find out more about CCC Intelligent Solutions by visiting cccis.com.
Job Description Summary
Within the Insurance Services Group (ISG), the Analytics & Sales Operations person is responsible for driving salesforce productivity in a multi-channel organization by leveraging sales and customer information, analyzing financial and market data to continuously refine sales strategies, and improve sales performance.This position serves as the hands-on analysis point for the sales channels and internal CCC teams, to identify areas of opportunity, target revenue growth, and align the channels with corporate strategy.Additional responsibilities include developing improved sales processes and operational measures, implementing and managing productivity tools, such as Salesforce, managing delivery of all requests for reports, ad-hoc analysis, program results, modeling, and presentations.
Job Duties
  • Deliver Insurance Services Group analyses and presentations for sales teams, sales leadership, and Senior Management, as well as Operational and Board meetings.
  • Work cross-functionally with Sales, Sales Operations, Legal and Finance regarding salesforce data, customer/market trends, revenue and revenue outlook Analyze and evaluate sales pipeline, win/loss, and customer/market trends, their impact on sales performance and recommend proposals to drive revenue growth and account penetration.
  • Drive salesforce productivity in a multichannel organization by developing improved processes and measures, implementing and managing productivity tools.
  • Lead analysis projects that improve or redesign business processes to increase revenue, increase productivity, or reduce expenses.
  • Develop and implement processes to ensure that opportunity and pipeline data contained in Salesforce is high quality and reliable.
  • Identify data sources, analyze customer and other operational data, and use various analytic techniques to address operational problems, such as identifying growth segments or improving customer profitability through more precise segmentation.
Qualifications
  • BA/BS degree is required, preferably Business, Economics, or Accounting
  • Minimum of 3 years relevant experience working as an analyst, ideally within a sales organization
  • A strong candidate is someone who is extremely analytical. They will know what quality data means and help the team design & improve it.
  • Strong organizational and time management skills, with ability to manage highly complex and/or critical customer issues
  • Advanced skills in Exceland PowerPoint. Strong spreadsheet abilities are crucial.
  • Experience working with sales/marketing teams and Salesforce preferred
  • Superior communication, presentation, and interpersonal skills
  • The ideal candidate will come from an action-oriented and results-based environment.
  • The successful candidate will be an energetic, roll-up-the-sleeves self-starter with strong people skills

Desirable Skills or Experience
  • Consulting experience
  • Experience with other CRM systems

About the company's Commitment to its employees:
CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.
CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.
CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. CCC's top priority is the health and safety of our clients and our staff, which is why we have expanded our remote work benefits during the COVID-19 pandemic. Qualified job candidates will be interviewed by phone and video. Dependent upon role and responsibilities, new hires will be eligible for remote work immediately, with all necessary office equipment provided upon start date.
Each team member plays an important role in the company's success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms - underscoring the value CCC places on its employees.
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Technology we use

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Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech

An Insider's view of CCC Intelligent Solutions

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Senior Manager, Quality Assurance

What's the biggest problem your team is solving?

We are looking at every single aspect of the vehicle lifecycle related to insurance and collision. We’re injecting key technologies across the spectrum to create a modernized consumer experience. This includes using telematics for vehicle underwriting. detecting accidents to enable insurers and OEMs to proactively reach out to their customers.

Jason

Senior Vice President, Product Strategy and Management

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as a DevOps Manager, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Manager, DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Senior Director, Product Management

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Senior Manager, IT Operations

What are CCC Intelligent Solutions Perks + Benefits

CCC Intelligent Solutions Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
CCC provides short-term and long-term disability insurance.
Dental Benefits
CCC provides two dental plans with Aetna, PPO and DMO.
Vision Benefits
CCC provides two vision plans with VSP.
Health Insurance Benefits
CCC offers four medical plans offered through BCBSIL (PPO, Health Savings Account [HSA], Health Care Account [HCA], and Kaiser Permanente HMO.
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs includes annual physicals, financial and mental wellness, and weight loss programs. All of these are provided free of charge.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
CCC offers ROTH and/or pre-tax contributions.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
CCC allows employees to work remotely pending their team and manager's discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
We also give all our employees an additional day of PTO as a cultural observance floating holiday, and can be used as our employees see fit.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Parking
Depending on your location (Chicago, Austin, LA) we do provide either free parking or subsided parking fees for our employees.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
CCC offers tuition reimbursement to an accredited academic institution for all full-time employees up to $5,250 annually.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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