Overview

The Sales Supervisor will oversee a team of inside sales representatives and provide effective day-to-day guidance, training and direction in order to exceed set sales goals and ensure optimal customer satisfaction. This role works to balance sales revenue growth, relationship building, team management, and department process improvement. The Sales Supervior will also work to influence and mentor peers to drive change in the department and throughout the company.

Responsibilities

• Develops and implements strategic sales plans to accommodate corporate goals
• Develop sales forecast to project revenues and product sales
• Reviews market analysis to determine customer needs and price schedules
• Attend market visits as needed to expand customer base and build relationships with current customers
• Meets with key clients, maintaining relationships and negotiating and closing deals
• Prepares sales report showing sales volume, potential sales and areas of proposed client base expansion
• Monitors and evaluates competitor activities and products
• Handle customer complaints
• Assist inside sales with orders, pricing for quotes, and escalated customer issues
• Identify customer needs and assist in the development of new products that meet those specific needs
• Identify, assign and follow-up on sales activities of team members in order to ensure objectives are met
• Supports direct reports in all aspects of their work, including developmental action planning.
• Individually performance manage and develop team
• Maintain the team work schedule so there is always ample support coverage and approve timecards
• Handle additional responsibilities and projects as assigned

Qualifications

• Bachelor’s degree required
• 2-3 years of Sales, Sales Management experience strongly preferred
• Proficient written and oral communication skills
• Proven familiarity with a B to B sales required
• Strong problem resolution and negotiation skills
• Ability to develop relationships with new and current customers
• Proven ability to coach in a group setting to improve employee performance on market knowledge, sales tools and call performance
• High level of organization and attention to detail
• Proficient in MS Office – Word, Excel, Power Point, Publisher
• Available to work at events or attend functions outside of normal Monday- Friday working hours as needed
• Travel based on business need on average 25%
• Valid driver’s license for travel purposes