Sales Support Specialist at GoHealth

| Chicago
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GoHealth Sales Support Specialist will act as the liaison between our marketplace team and sales benefit center to achieve business service level objectives and maximize sales team efficiency. You will act as an administrator to our team of sales managers, contribute to sales team’s goals by creating processes, generate reports, improve inefficiencies, increase tracking accuracy of sales metrics, and complete business critical tasks that allow agents and managers to do their job efficiently. Join a growing company whose mission is help Americans access healthcare.

Responsibilities

  • Work with managers to ensure proper adherence levels to maximize productivity
  • Reconcile/track/audit submissions, bonus, and attendance
  • Track and report on team contests and prizes
  • Collaborate with in-house licensing team to gather required information for agents to get appointed/licensed
  • Ensure that all agents are equipped with the tools they need from a technical standpoint (Headsets, etc)
  • Correct inaccuracies in insurance plan info pages, and work with member services to mitigate issues (Bonus Reconciliation Reports, etc.)
  • Serve as the liaison between the benefit center sales team and licensing department (Accountability Report, etc.)
  • Make recommendations to improve the efficiency and optimization of processes or procedures
  • Stay current on internal policies and procedures
  • Perform other duties and assignments as directed by Program Manager or Program Director

Skills and Experience:

  • 1-3 years of experience in a fast-paced, high pressure environment
  • Bachelor’s degree preferred
  • Strong skills in Microsoft office Suite (Excel/PowerPoint/Word/etc.)
  • Experience with creating and managing processes
  • Must be able to successfully complete all licensing requirements (with GoHealth's financial help) or have a pre-existing valid insurance license
  • Ability to prioritize multiple tasks and deadlines with an understanding of urgency
  • Possesses strong attention to detail and problem solving skills
  • Strong organizational and planning skills in a fast-paced environment
  • Excellent written and verbal communication skills.

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • BashLanguages
    • ReactLibraries
    • PandasLibraries
    • Scikit-LearnLibraries
    • NumpyLibraries
    • DockerLibraries
    • JenkinsLibraries
    • SpringFrameworks
    • TensorFlowFrameworks
    • SpringbootFrameworks
    • AWSFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • BlueshiftCRM
    • MarketoLead Gen
    • AmplitudeLead Gen

Location

Our company is in the River North area with plenty of coffee shops and restaurants. GoHealth is near the Chicago Brown line and bus stops close by.

What are GoHealth Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
We have recently become public and will allow employees to purchase stock during certain times.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Recreational Clubs
We have runners groups, volleyball groups and other
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to virtual company wide sponsored Health & Wellness Initiatives, employee referral bonuses, open vacation policy, we offer a work from home stipend to all new employees. We know that this pandemic has been difficult and working from home is a change. Every new employee receives access to a Work From Hope stipend to purchase items that will make your work from home experience much more comfortable.

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