About Showpad

At Showpad, we empower others to be at their best. As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions. We provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences. 

Founded in 2011 in Belgium, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw.

As an employer who understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve. We have been recognized as a top workplace by Built In Chicago, Built In San Francisco and Inc. Magazine,  as a top 10 software company in the Inc. 5000 Europe list and won the award for “Most Sustainable Growth Company” by Deloitte Belgium.

About the position

Showpad is hiring a Salesforce Administrator to join our Revenue Operations team. You will be the primary dedicated resource for SFDC advocacy internally, responsible for maintaining our Salesforce instance and integration with other platform applications (e.g. Marketo, Inside View, Lean Data, Outreach, Gainsight), amongst a team of peers focused on development, analysis, project management, and enablement for our global organization. 

You will participate in the design of custom objects, workflows, automations, loading and management of data in the system and the overall architecture of the Salesforce instance. Additionally, the Salesforce Administrator will assist with change requests and support requests. The Salesforce Administrator will keep current on Salesforce best practices and new features that may be implemented as part of any related project. We'll rely on your experience and your broad and deep knowledge of the various modules of Salesforce to surface both standard and creative solutions to meet those needs.

Key responsibilities as a Salesforce Administrator at Showpad

• Daily administration and support including customization of objects, fields, record types, page layouts and validation rules.
• Coordinate enhancement rollouts including defining, documenting and prioritizing change requests with the change management team. 
• Lead deployment of changes to production.
• Working with stakeholders to define, create and manage complex workflow rules, data validations and triggers.
• Create and maintain documentation on our processes and procedures.
• Lead testing and quality assurance efforts including sandbox maintenance, unit testing, regression and smoke testing.
• Design, standardize and evaluate workflows, lists, tasks, sequences, and data flows 
• Spearhead continuous improvement to create and improve automation initiatives 
• Collaborate on key projects to determine business alignment, needs, and system requirements
• Participate in solution brainstorming, research and decision making
• Drive Lightning user adoption and best practices to further the long-term success of the system
• Troubleshoot/Resolve user issues as they arise
• Manage Users, Profiles, and Permission sets as needed

Skills and Qualifications we are looking for 

• Bachelor’s degree with five years of Salesforce administration experience and/or equivalent education/experience in a SaaS organization
• Salesforce Administrator Certification Required
• Lightning experience required
• Ability to critically review feature requests and make alternate proposals as appropriate.
• Experience building complex workflows, process builders and flows
• Strong reporting background using Salesforce reporting tools and other BI tools
• In-depth knowledge of the standard capabilities of Salesforce and extended knowledge of those capabilities utilizing custom code (Apex, s-controls) and/or integration with other systems 
• Ability to analyze Visualforce, SOQL and APEX, although advanced coding skills are not required.
• Implementation and maintenance experience with Salesforce CPQ, Quotes, advanced approvals, document generation and pricebooks
• Release management experience, including version controlled metadata release management experience
• Capability to work independently in a fast paced team environment
• Strong organizational skills - managing small projects or multiple tasks
• Proficiency in related tools (Data Loader, Workbench, Force.com IDE, Developer Console)

Nice Extras

• Salesforce Advanced Administrator Certification Preferred
• Sales Cloud, CPQ Specialist, Platform App Builder, Platform Developer I certifications a plus
• Experience with Marketo, Outreach, LeanData, and similar tools
• Experience with iPaaS solutions (Workato, Jitterbit, Informatica, Dell Boomi) is a plus
• Strong understanding of business processes and process improvement
• Demonstrated understanding of relational database design
• Experience in end-to-end ownership of applications, from inception through post-deployment support and iterative enhancement

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you. 

Showpad’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.