Founded in Chicago in 1985, Rewards Network has been a leader in marketing and payments technology for over 35 years. By partnering with the world’s leading loyalty and travel brands, Rewards Network helps local restaurants to gain access to full price paying diners, flexible capital solutions, and valuable data to run their businesses.
The Senior Director of Sales Operations is responsible for the overall productivity and effectiveness of the Rewards Network sales organization and works closely with internal stakeholders to ensure the appropriate objectives and priorities are enabled. He or she will be responsible for all functions essential to a Field based Sales Organization of approximately 200 employees. These include planning, sales training and onboarding, process optimization, compensation design and administration, sales tools management and administration, sales and partner reporting, and customer success. This individual also has key oversight into RN’s Customer Care, Client Onboarding and Sales Operation teams. This role reports to the President of Rewards Network.
The ideal candidate will be a transformative leader, capable of building a best-practice approach to sales operations through a combination of process engineering, application and deployment of technology, and collaboration with other senior leaders throughout the organization.
•Acts as a business partner to the Division Vice Presidents (heads of NA Sales), and Chief Marketing Officer.
•Manages a team responsible for sales operations interaction with the Rewards Network Sales Teams.
•Responsible for coordinating business planning process and outputs as part of managing the operating rhythms of the RN Sales organization. Drives the agenda for operation review meetings.
•Partner with sales management to oversee day-to-day process execution and adherence to policies, identify problems, recommend/take corrective action and communicate performance results and/or changes throughout sales organization and cross-functional business unit team.
•Develops and executes strategic plan for sales operations unit which will drive optimal profitability.
•Lead sales forecasting, planning, and processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
•Coordinate with cross-functional teams on sales GTM process, tracking and administration of new sales campaigns and products.
•Proactively identifies opportunities for sales process improvement.
•Plan and execute the tactical elements of sales to develop best practices and continuously improve effectiveness: Sales model/processes/methodologies, competencies, productivity metrics, quota planning, compensation plan design, coverage model, territory design, lead generation management, departmental communications.
•Create and administer new sales process needed for contracting, pricing, compliance, reporting, or compensation.
•Manages and provides input to senior leadership in the development and administration of sales incentive compensation programs.
•Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources.
•Acts as a liaison with other departments by understanding the sales model and ensuring the integrity of information available through various system and reporting structures.
•Assist in the development of internal audits and controls to ensure integrity of business processes and data.
•Provide overall support and departmental coordination for sales operations team inquiries, ad-hoc requests, and projects.
•Minimum 10 years of Sales Operations experience required (preference for candidates with experience in the Marketing or Financial Services industries).
•MBA or graduate degree a plus
•Demonstrated ability to effectively manage employee, vendor and customer relationships.
•Proven problem-solving and decision-making skills.
•Team-oriented and inspirational leader; takes initiative and leads by example.
•Prior experience effectively communicating with all levels, including C Suite, B.O.D., management, to entry-level employees.
•Flexibility to quickly adapt to business need and/or industry changes.
•Strong project management and organizational skills.
•Effective change agent.
•Ability to travel up to 25%.
We connect diners to fantastic restaurant experiences by offering unique card-linked offers thanks to our ability to leverage advanced technology and powerful data analytics, while simultaneously providing value to our strategic partners' overall loyalty programs.
We work alongside our restaurant partners every day, sharing in the ebbs and flows of their business while helping them achieve their dreams. We provide marketing and financing that work with their business and are truly pay-for-performance. We help them increase revenue, traffic, and customer engagement. Importantly, our services do not require the merchant to discount or give away their products.
Even more, we enhance our partners' loyalty programs by offering a turn-key, scalable dining rewards program that is right for their business model and leverages their unique brand to help increase the value proposition for their customers.
Finally, we connect our millions of members to our participating restaurants, allowing them to earn the rewards they desire when dining out.
Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.
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