Senior Manager, Account Management

Shipwell is fundamentally changing the logistics industry and breaking the mold for how supply chains have operated for centuries. We work with thousands of shippers, suppliers, 3PLs, and carriers and created the first truly connected digital platform in logistics that provides real-time visibility, automation, and bullet-proof APIs. We build industry-leading connectivity solutions in the cloud using modern architecture for a very old industry that is over 15% of GDP. Come put a dent in the universe with us. 

What you’ll do when you get here:

• Manage a team of Account Managers and Customer Operations Reps
• Set and achieve goals for the AM team that align with Shipwell’s company wide strategy and OKRs.
• Drive continuous improvement & efficiency of the Account Management Org though both process and product improvements
• Coach and develop your team to identify opportunities to leverage Shipwell’s solutions across modes and services and provide world class service and communication.
• Forecast and plan for growth by using external and internal tools.
• Effectively manage multiple demands and competing priorities to ensure account goals are achieved 
• Use reporting & analytics to drive improvement and measure and understand every facet of your team's performance and accounts.

What you need to have:

• BA/BS degree or equivalent experience
• 10+ years previous Logistics Account Management experience with increasing levels of responsibility.
• 3+ years of people management experience.
• Leadership ability and the desire to grow and develop teams in a dynamic, fast paced environment.
• Proven ability to use Analytics/Data to drive continuous improvement and efficiency.
• Dynamic, on the fly, problem solving skills
• Clear and confident communication skills
• Strong attention to detail and organizational ability
• Ability to travel

What is Strongly Preferred:

• Previous experience using Salesforce
• Project Management Experience

What we offer:

• Incredible growth opportunity at one of the fastest-growing companies in Austin
• Competitive Pay
• 401k
• Amazing company culture
• Room to grow and tons of mentoring
• Gym reimbursement and onsite Fitness Classes
• Being a part of a rapidly growing startup company
• The kitchen is fully stocked with local coffee, drinks, and snacks
• Company-sponsored healthcare insurance and dental insurance
• Team building events and office competitions
• Partial cell phone reimbursement
• Receive an elite technology package to include a brand new MacBook Pro!
• Opportunity to put your thumbprint on a high-growth company in the early stages
• An open work environment where everyone (even the new folks) has a voice