Encourage curiosity. Keep improving. Be enthusiastic. Stay humble. Celebrate successes. Always be respectful & positive. Customers’ success is our strength. Our values are not just bullet points; we do encourage prospective talents to browse our SpotMe Playbook.

These are the values the people of SpotMe carry with them every single day, it makes us who we are. It empowers us to continue our impressive growth since our founding in 2001.

Headquartered in Lausanne, Switzerland with additional offices in the Big Apple (New York), The Windy City (Chicago), Sofia, and Singapore we operate on a global scale with over 160 employees bringing our Engagement Platform to clients such as Red Hat, Pfizer, L’Oréal and PwC. Our people, together with amazing business advisors and consultants, create collectively the culture of the company that makes our team truly world-class.

We are on a mission. We are redefining how our clients engage with their audiences - whether that is engagement with customers, new talent, or their current workforce. Just as the playing field of our clients is constantly changing, at SpotMe you will deal with a dynamic environment as well. We embrace change and we’ve been recognized for it. As a testament to our growth, we were named a key growth player by G2 and Forrester. 

The opportunity:

Over 1 million users have been active across 6,000 apps created on the SpotMe platform during the last twelve months, positioning SpotMe as a System of Engagement (SoE) at the crossroads of event tech, HR tech, and Martech.

Our enterprise client base is prioritizing automation, integration and data compliance. SpotMe is at a critical moment in its history and we are looking for a Solution Architect to be a key member of our Customer Success team. This role is an essential part in managing our client onboarding and integration within their infrastructure.

We are looking for an individual able to influence at all levels of the SpotMe and client organizations, with a strong technical acumen and capacity to translate complex constraints into scalable business solutions, as well as outstanding client-facing skills. You will work closely with Customer Success Managers to support engagement and adoption. You will be the primary technical point of contact driving our integration and API strategy with the goal of enhancing user experience, increasing automation and ultimately helping clients derive additional value from the SpotMe solution. 

Responsibilities:

• Work closely with Customer Success Manager to support successful onboarding for platform customers
• Own and manage technical aspects of platform implementations
• Conduct technical discoveries to analyze workflows and business needs; develop technical scopings and proof of concepts
• Be the customer technical subject matter expert for integration-related topics, authentication, security, compliance and extension requirements
• Define app container publishing strategies: process, tasks, flow and interlocks with engineering department, as well as integrations with 3rd parties including Apple, Google and mobile device management (MDM) and mobile application management vendors
• Drive app container publishing
• Work closely with support team and facilitate internal escalations to engineering team (L3) of incidents to comply with SLA
• Create and maintain client documentations tracking features adoption, maintenance and technical details.
• Work closely with the product and engineering teams to understand end-user requirements and translate them into a pragmatic and effective technical solution and to improve and develop features and product architectures
• Work with developers, product managers, designers, and QA

Requirements:

• BSc in Computer Science or related field
• 5+ years of experience in a SaaS software engineering environment as Solution Architect for complex integration projects.
• Experience in leading projects and facing customers
• Ability to communicate and influence effectively at all levels of the organization (leadership, services, sales, marketing, product and engineering)
• Courage to handle difficult technical discussions and patience to build consensus among multiple stakeholders
• Proven experience with Enterprise and information systems integrations
• Ability to understand business requirements and map to technical implementation
• Ability to work effectively under deadlines and juggle several assignments simultaneously
• Knowledge of Agile methodologies such as Scrum
• Strong IT security and data privacy knowledge (e.g. GDPR)
• Proven experience in handling SSO integrations e.g. with SAML, OpenId Connect, OAuth2, …
• Professional experience in handling system integrations through data API’s (e.g. HTTP, REST, SOAP, …)
• Excellent knowledge of data formats such as JSON, XML, CSV, flat file and so on.
• Excellent communication skills with a strong ability to explain complex problems in simple terms
• Balanced mix of technical and business skills
• Curiosity and desire to learn and grow
• Proactive, independent, drive tasks down to resolution
• Outstanding analytical and collaboration skills
• English proficiency is a mus