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Strategy and Business Operations Associate - Customer Focus

| Chicago
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.
The Relativity Strategy & Business Operations Team is responsible for driving our long-term strategy, owns our execution framework, and works on our most critical strategic and operational challenges.
As a Strategy Associate with Focus on Customer related strategies and tactics, you will work directly with the VP of Strategy and Operations, Chief of Staff to the COO, and closely with the rest of the C-level team. Your work will include strategic and operational projects, including supporting Chief of Staff to the COO in improving the way Customer Group works. A key component of all your activities and projects will be adding rigor, analytics, and structure to all projects. You will be exposed to all aspects of the business by working closely with the Executive Team.
Your success will be dependent on your strong problem-solving skills, manage multiple priorities, ability to anticipate needs and deliver high-quality work under tight deadlines. This position requires outstanding communication and follow up, analytical ability, interpersonal and organizational skills. Someone in this role must be self-motivated and possess an entrepreneurial spirit, and will be tasked with making sound judgement with discretion and respect to confidentiality.

Role Responsibilities

  • Own the development of strategic and operational projects related to the Customer Group to drive growth and continues improvement, from developing frameworks through execution and ongoing management (50% of time)
  • Own and support development and maintain Customer Group long-term business strategies (e.g., Go to Market, Market Adjacencies, Customer-Specific Initiatives)
  • Find, execute, and rollout solutions for small to midsized urgent strategic and tactical projects within the Customer Group (e.g. tactical pricing change for Analytics; Fest attendance forecasting; etc.)
  • Conduct research and coordinate with other teams and external vendors to gather key inputs to strategic planning process: facts, assumptions, customer feedback, competitive and market dynamics
  • Own and Support Customer Group strategy and operational activities (50% of time)
  • Collaborate with Chief of Staff to design and execute select strategic planning processes within Customer Group
  • Own metric scorecards and monthly review
  • Develop approach and supporting analyses for weekly operational, monthly strategic, and off-site Customer Group strategic meetings
  • Work directly with Customer Group leadership (COO, Head of Sales, Head of Marketing, etc.) to provide meeting and communication support for internal teams, customers, and all Relativity (e.g. emails, presentations, decks, communication plans)
  • Collaborate across functions (sales, finance, etc.) to coordinate or support additional operational needs
  • Provide consultative input and thoughts on opportunities for improvement, org design, etc.

Preferred Qualifications

  • Ability to independently multi-task, efficiently prioritize tasks, and drive projects to completion
  • Demonstrated ability to learn quickly when facing problems and ability to translate knowledge to new situations
  • Superior verbal, written and interpersonal communication skills
  • Ability to interact with all levels of the organization and across a variety of cultures
  • Strong work ethic and integrity to handle confidential/sensitive information
  • Excellent attention to detail and accuracy in work
  • Ability to make recommendations and decisions independently
  • Ability to effectively cope with change and maintain focus
  • Highly organized and able to work in a fast-paced environment
  • Portray a professional image
  • Travel up to 20%

Minimum Qualifications

  • Bachelor’s degree
  • 2-3 years in a professional services role or similar field
  • Knowledge of or interest in technology industry preferred
  • Management consulting experience preferred 

Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • ScalaLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.

An Insider's view of Relativity

How does your team reward individual success?

Rewarding success is one of my favorite parts of my role. Formally through annual bonus plans, thank you notes in our HR system and of course through promotions. I also like to submit nominations to be recognized at company meetings and spotlights in department newsletters. We move fast at Relativity it’s nice to slow down and just say thanks!

Jessica

Operations Manager, Customer Success and Support

How do you collaborate with other teams in the company?

On the Certification team, I develop exams and study content for our end users. To ensure that our exams are valid, I work with almost every team embracing their expertise and industry knowledge into the development process. It takes continuous interdepartmental collaboration to keep exam content accurate as the Relativity platform evolves.

Sean

Certification Specialist

How has your career grown since starting at the company?

As an Application Support Specialist, I have increased my technical knowledge in SQL database management, Network Administration, and Server Infrastructure. Prior to coming to Relativity, I had zero knowledge of e-Discovery, and now provide On-site training to our clients teaching them about the various e-Discovery tools Relativity has to offer.

Kamal

Application Specialist II

How do you empower your team to be more creative?

We have a semi-annual Hackathon where our engineers get to work on their own feature ideas for 3 days. The ideas that emerge have blown our minds and eventually become part of the product. In addition to design sessions that each team has, we also regularly have Relativity talks. These talks are a great way for engineers to share their experience.

Cindy

Manager, Software Engineering

What are some social events your company does?

Our annual user conference, Relativity Fest, is such a tremendous opportunity to get one on one face time with our partners. Fest draws 2,000 platform users and practitioners from all different facets of the industry and being able to connect with them and hear their stories is extremely powerful.

Michael

Platform Account Manager

What are Relativity Perks + Benefits

Relativity Benefits Overview

We have a great selection of benefits from very competitive insurance plans to fun office perks!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Bonuses are based on a combination of how the company performs as well as how the individual performs.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year. Our office is also closed between Christmas and New Years, which does not take away from your PTO balance.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Tax-free transportation opportunities.
Company Outings
We have our annual Summer Jam (picnic that includes friends and family), our User Conference - RelativityFest, and a holiday party each year.
Game Room
Our Cafe houses ping-pong, foosball, and a variety of arcade games - including Killer Queen (a multi-player game that is one of few in the country).
Stocked Kitchen
We have tea, coffee (including fancy espresso machines), a variety of LaCroix, soda, and many other things. We also have fresh fruit delivered twice a week in our pantry areas.
Some Meals Provided
Meals are often provided during morning or afternoon training sessions. There is also always plenty of leftover food from such meetings that employees can dive into after the attendees are finished.
Happy Hours
Different for each team, but always a great time!
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intramural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), Working Moms Group, Queeries, and several more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.
Diversity Program

Additional Perks + Benefits

We also offer a Divvy bike share discount, have Fooda discounts in the office, and offer DRYV Laundry Service for those who have workout clothes that need washing!

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