Technical Account Manager - Remote at NowSecure

| Chicago
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Technical Account Manager 

Come join NowSecure on our mission to save the world from unsafe mobile Apps!

As a cyber security innovator, we are the leader in Mobile Application Security Testing. We literally wrote the book on mobile app forensics and testing. At NowSecure, we craft the industry’s most advanced appsec technology and deliver expert appsec services so our customers can protect their own business, their employees and their customers from insecure mobile apps. Our customers include the world’s largest banks, government agencies, and top brands that run on mobile. We are a dynamic team of advanced security researchers, software engineers, services experts, sales professionals, marketing gurus and financial managers that are looking for inspired, entrepreneurial and hard driving new team members to join us on our mission!

Responsibilities: I want to and can do that!

  • Provide technical support in a fast paced environment
  • Familiarize yourself with customer environments, requirements, and milestones in order to help drive value 

  • Build and maintain strong professional relationships with IT decision makers within assigned accounts

  • Own the technical relationship with customers from on-boarding through renewal; strong project management responsibility for customer success

  • Perform technical presentations and demos for customers and partners

  • Communicate highly technical concepts enthusiastically to a variety of audiences, including executive level technical decision-makers, and follow up with technical staff in all areas

  • Explain features and benefits to customers

  • Stay up-to-date on relevant solutions, products and services

  • Provide customer feedback to product management on feature enhancement requests, and product bugs to support teams and other relevant teams as needed

  • Provide updates to customers on requested features, bug fixes and product roadmaps

  • Understand relevant industry based policies as they pertain to mobile, OWASP, PCI, HIPAA or NIAP

  • Adapt to complex, changing business environments to deliver valuable solutions to enterprise clients.


Requirements: I’ve already done that or have that!

  • Excellent knowledge and experience with a wide variety of IT technologies and security solutions

  • Proven working experience in project management (PMP certification a plus)

  • 3-5 years experience and a strong, successful track record in mobile or security industry with large enterprise customers (Federal experience is a plus)

  • Ability to write basic scripts (JavaScript, Objective-C, Swift)

  • Advanced mobile security understanding 

  • Excellent written and verbal communication, listening, and presentation skills

  • Ability to work effectively and add value as a team member

  • Experience in a startup environment, a plus

What we offer:

  • Competitive Salary and incentive pay

  • Equity

  • Comprehensive Medical/Dental/Vision coverage

  • Flexible spending accounts for Medical, Childcare and Transportation

  • Company paid STD, LTD and Life Insurance

  • 401K Plan with Company Match

  • Unlimited PTO

  • Maternity and Paternity Leave

Do you want to love where you work?

Amazing Tech: NowSecure delivers the most advanced mobile app security testing technology on the planet designed by the world’s most advanced security researchers and top engineering talent.

 

Top Customers: The world’s most skilled and demanding security teams depend on NowSecure.

 

Great Team: Smart, driven people powered by craftsmanship, leadership and teamwork at the core.

Get Things Done: At NowSecure, we move fast and with purpose to ensure our customers are always protected on mobile.


Department: Services

Location: Chicago, IL or Vienna, Va

FLSA Class: Exempt

Supervisor: Jordan Thomas

Supervision Exercised: None

Travel Requirements: 10-20% for normal business needs


Environmental Conditions


Work Environment - Normal office environment and/or home office workspace. Generally similar environment when visiting Company’s customer offices.

Strength Guidelines - Employee will be expected to lift, move and carry 10-15 lbs in the normal scope of work.

Motion Parameters - Employee will be expected to sit for long periods of time with the option to stand or walk (stretch). Employee may need to bend or squat when picking up items from the floor. Employee must have ability to type on a computer keyboard.

Vision and Hearing Requirements - Employee must be able to see a computer screen, read internal and external reports and summaries. There is a normal amount of background noise in the office environment. Employee must be able to see and hear video conferencing tools.

Emotional Demands - Employee must be able to understand, react and respond to quick decisions, must be able to read and write with a high level of grammar skill including the ability to read, understand and interpret technical information and data. On occasion, employee may have to speak publicly in company meetings and/or company led presentations, training and seminars.

Information Security Responsibilities


  • Employee must follow all applicable policies in the Information Security Handbook, Master Information Security Policy and sub-policies, standards and procedures which are generally available to employee.
  • Employee must maintain security of login credentials and information assets, and follow Data Classification policy regarding labelling and handling of Company data.
  • Employee must report any security incidents pursuant to the Incident Response policy
  • Employee must support information risk assessments, internal and external information security audit functions
  • Employee must complete security training during on-boarding process as well as annually when arranged by the Company; and, maintain any certifications as required
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • Constant ContactEmail
    • MarketoLead Gen

Location

141 West Jackson Boulevard, Chicago, IL 60604

What are NowSecure Perks + Benefits

Culture
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
We are dedicated to building a diverse team and have increased our female headcount to 15% and have improved minority hiring for Asians and Hispanics.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mental Health Benefits
We have a very strong employee assistance program which has served us well during COVID 19 challenges.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
All employees are offered options as part of the standard new hire package. Levels vary based on positions. Additional grants of options are offered on a regular basis.
Performance Bonus
All employees (excluding sales commission eligible) participate in the same company bonus plan. The bonus is paid out twice per year, first half and second half based on plan.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Snacks, coffee, flavored sparkling water, sodas and fruit are stocked in our office kitchens.
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Flexible remote and work-from-home policies • Unlimited table tennis and foosball • Guitar Hero, and a bevy of video game console emulators • Medical and dependent care flexible spending accounts • Simple IRA contribution matching

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