Technical Account Manager - Remote at NowSecure
Technical Account Manager
Come join NowSecure on our mission to save the world from unsafe mobile Apps!
As a cyber security innovator, we are the leader in Mobile Application Security Testing. We literally wrote the book on mobile app forensics and testing. At NowSecure, we craft the industry’s most advanced appsec technology and deliver expert appsec services so our customers can protect their own business, their employees and their customers from insecure mobile apps. Our customers include the world’s largest banks, government agencies, and top brands that run on mobile. We are a dynamic team of advanced security researchers, software engineers, services experts, sales professionals, marketing gurus and financial managers that are looking for inspired, entrepreneurial and hard driving new team members to join us on our mission!
Responsibilities: I want to and can do that!
- Provide technical support in a fast paced environment
Familiarize yourself with customer environments, requirements, and milestones in order to help drive value
Build and maintain strong professional relationships with IT decision makers within assigned accounts
Own the technical relationship with customers from on-boarding through renewal; strong project management responsibility for customer success
Perform technical presentations and demos for customers and partners
Communicate highly technical concepts enthusiastically to a variety of audiences, including executive level technical decision-makers, and follow up with technical staff in all areas
Explain features and benefits to customers
Stay up-to-date on relevant solutions, products and services
Provide customer feedback to product management on feature enhancement requests, and product bugs to support teams and other relevant teams as needed
Provide updates to customers on requested features, bug fixes and product roadmaps
Understand relevant industry based policies as they pertain to mobile, OWASP, PCI, HIPAA or NIAP
Adapt to complex, changing business environments to deliver valuable solutions to enterprise clients.
Requirements: I’ve already done that or have that!
Excellent knowledge and experience with a wide variety of IT technologies and security solutions
Proven working experience in project management (PMP certification a plus)
3-5 years experience and a strong, successful track record in mobile or security industry with large enterprise customers (Federal experience is a plus)
Advanced mobile security understanding
Excellent written and verbal communication, listening, and presentation skills
Ability to work effectively and add value as a team member
Experience in a startup environment, a plus
What we offer:
Competitive Salary and incentive pay
Comprehensive Medical/Dental/Vision coverage
Flexible spending accounts for Medical, Childcare and Transportation
Company paid STD, LTD and Life Insurance
401K Plan with Company Match
Maternity and Paternity Leave
Do you want to love where you work?
Amazing Tech: NowSecure delivers the most advanced mobile app security testing technology on the planet designed by the world’s most advanced security researchers and top engineering talent.
Top Customers: The world’s most skilled and demanding security teams depend on NowSecure.
Great Team: Smart, driven people powered by craftsmanship, leadership and teamwork at the core.
Get Things Done: At NowSecure, we move fast and with purpose to ensure our customers are always protected on mobile.
Location: Chicago, IL or Vienna, Va
FLSA Class: Exempt
Supervisor: Jordan Thomas
Supervision Exercised: None
Travel Requirements: 10-20% for normal business needs
Work Environment - Normal office environment and/or home office workspace. Generally similar environment when visiting Company’s customer offices.
Strength Guidelines - Employee will be expected to lift, move and carry 10-15 lbs in the normal scope of work.
Motion Parameters - Employee will be expected to sit for long periods of time with the option to stand or walk (stretch). Employee may need to bend or squat when picking up items from the floor. Employee must have ability to type on a computer keyboard.
Vision and Hearing Requirements - Employee must be able to see a computer screen, read internal and external reports and summaries. There is a normal amount of background noise in the office environment. Employee must be able to see and hear video conferencing tools.
Emotional Demands - Employee must be able to understand, react and respond to quick decisions, must be able to read and write with a high level of grammar skill including the ability to read, understand and interpret technical information and data. On occasion, employee may have to speak publicly in company meetings and/or company led presentations, training and seminars.
Information Security Responsibilities
- Employee must follow all applicable policies in the Information Security Handbook, Master Information Security Policy and sub-policies, standards and procedures which are generally available to employee.
- Employee must maintain security of login credentials and information assets, and follow Data Classification policy regarding labelling and handling of Company data.
- Employee must report any security incidents pursuant to the Incident Response policy
- Employee must support information risk assessments, internal and external information security audit functions
- Employee must complete security training during on-boarding process as well as annually when arranged by the Company; and, maintain any certifications as required