Telecare Member Services Agent

| Chicago
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GoHealth is looking for new members to join its growing Telecare team! A GoHealth Telecare Member Services team member provides support and services to clients who have purchased and enrolled in Medicare plans with GoHealth. You'll be responsible for creating an outstanding experience for new members as they get to know their new health insurance plan and supporting our existing members as questions or issues about their plan may arise. Come join a team with a culture centered around building lasting relationships with GoHealth’s members!

Responsibilities

  • Engage with existing members, delivering high quality customer service and helping them navigate their new health insurance plan
  • Educate members on information regarding plan benefits, policies, and procedures (what's in their plan AND how do they use it)
  • Work closely with their manager to investigate and resolve member complaints and escalations
  • Sell and cross-sell products and services in order to meet member needs
  • Have thorough knowledge of products and services that GoHealth offers
  • Work on special projects for the GoHealth Telecare team, expanding the services provided, and value delivered to members
  • Work simultaneously with multiple computers, applications, and databases
  • Ensure members are satisfied with their purchases and see GoHealth's TeleCare team as a partner in their continued health journey

 

Requirements/Skills

  • Excellent verbal and written communication skills
  • Active listening skills to be able to respond to inquiries and requests
  • Computer proficiency, including Microsoft Office, Excel and Power Point
  • Detail oriented and well organized
  • Strong interpersonal skills
  • Ability to work well in groups and alone
  • Previous sales experience and/or member services experience preferred
  • Be able to work a flexible schedule
  • 1 to 2 years’ experience in sales, retention, or member services setting preferred
  • License in Health preferred but not required at time of application

What We Offer

  • A competitive base salary plus bonus earning potential
  • Medical, dental and vision coverage
  • Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
  • 401(k) retirement savings plan with matching company contribution
  • Paid Time Off
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our company is in the River North area with plenty of coffee shops and restaurants. GoHealth is near the Chicago Brown line and bus stops close by.

What are GoHealth Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Customized development tracks

Additional Perks + Benefits

Happy hours, ping-pong tournaments, and more company-sponsored events. Gym Membership Subsidies
Company Sponsored Health & Wellness Initiatives. Employee Referral Bonuses. Open Vacation Policy.

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