TradeRev Inside Sales Representative- Bilingual

| Chicago

You found us.

 

 

Or maybe we found you. Either way, welcome to TradeRev. TradeRev is using innovation, technology, and creativity to make car sales fair and easy for everyone. Wholesale auto auctions have been the same in-person, manual environment since the beginning of time – just like bookstores, ordering a taxi and buying music (cue the crickets and tumbleweed). Our mobile app creates a digital marketplace where car dealers can launch and participate in live, real-time auctions right from the palm of their hands. Our technology makes buying and selling cars simple, convenient and transparent for everyone involved. And our people make the process easy, smooth and fun – every step of the way.

 

Start-Up Attitude. Big company fuel.

 

 

Now backed by one of the largest automotive auction companies in the world, TradeRev’s goal is to be the world’s leading marketplace for buying and selling used vehicles. How do we get there? Well, we start by opening up the boundaries of cloud technology and executing on an aggressive product pipeline packed with first-of-their-kind ideas and innovations. Add the support, resources and broad capabilities of our parent company, and we’re able to deliver integrated products and services that no competitor can begin to match. So, as we set our sights to dominate North America and expand TradeRev’s reach around the globe, the only thing we’re missing – is you.

 

Speed. Swagger. Service.

 

 

At TradeRev, we’re a high-tech, high-energy, lightning-fast environment where no two projects, customers or work days are ever the same. As we see it, boredom breeds predictability and fortune favours the bold. We are coding rock stars, digital ninjas and the most fearless sales and operations teams on the planet. We’re designers, data analysts, marketers, project managers, trainers and even a few lawyers thrown in for good measure. We’re not all “car people” but we share an obsession for customer service and passion for disrupting the status quo. Addicted to challenge? Thrive on change? Put your creativity, personality and talent to work and help us transform one of the largest, most dynamic industries in the world.

 

 

You Will:

  • Educate and coach customers on best practices for using TradeRev’s products and services Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Understand and react to the competitive landscape regarding all company policies, procedures, and systems with a customer impact.

  • Support field management with new market rollouts, lead reporting, and inbound/outbound calls.

  • Maintain a good flow of communication with the department employees and within the Corporation.

  • Provide outstanding customer service and responsiveness that inspires customer confidence and loyalty.

  • Work to proactively identify areas where product improvements can be made to provide enhanced ease-of-use and functionality.

  • Thoroughly document all research and customer interactions in SalesForce (CRM) to ensure product and service reliability.

  • Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise.

  • Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.

  • Continuously engage in self-directed learning opportunities to increase functional product knowledge

  • Document known errors, workarounds, procedures, and product-specific information.

  • Act as a liaison between technical and non-technical users.  Interact with technical resources in problem resolution.

 

Core Actions:

  • Provide superior customer support to customers and TradeRev field management

  • Manage notifications and reactivate dealers per Market Sales Manager request.

  • Identify, research, and resolve technical and end-user application failures and deficiencies.

  • Product Demos and setting up devices via Webex.

  • Maintain proactive communications with customers for incidents or requests.

  • Report status, issues, and timelines to staff and management.

 

Success Metrics:

  • Bachelor's Degree with a focus in Management, Sales, or a related field or the equivalent experience of three to five years in sales, inside sales, or a similar field.

  • Possess excellent written and oral communication, strong attention to detail, time management, problem-solving, and interpersonal and relationship-building skills

  • Autonomous, self-driven, pro-active, and a team player

  • Bilingual in English and Spanish is required

  • Willingness to work 10 am to 7 pm CST to support our west coast clients

 

We thank all interested candidates; however, only those selected for an interview will be contacted.

TradeRev is an equal opportunity employer committed to diversity.

TradeRev is committed to providing employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

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Location

600 W. Chicago, Chicago, IL 60654

What are KAR Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
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