VP, Strategic Sales Operations

| Chicago

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.

We are a portfolio company of Genstar Capital, a leading middle-market private equity firm focused on investments in targeted segments of the software, industrial technology, financial services and healthcare industries. We operate like a start-up tech company but have over $100 million in annual revenue, with more than 3,000 customers, and operate in 70+ countries.

We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of nearly 700 Spherions around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

The Director, Strategic Operations will be responsible for optimizing the effectiveness of the Sales organization through the development, implementation and maintenance of a range of sales operations functions. These include planning, reporting, quota setting and management, sales process optimization, sales training, sales program implementation, sales compensation design and administration, as well as recruiting and selection of sales force talent. This position will foster close working relationships with internal and external stakeholders to ensure the sales organization’s efficient operation and success. 


The Responsibilities

•             Develop and manage integrated sales cadence and forecasting process for sales organization.

•             Evaluate current KPI's and establish revised set of KPI's to measure the performance of our business, ensure/enable ability to generate data for these KPI's, provide reporting on such KPI's in a way that we have an accurate view of our business performance. KPI's should produce actionable output to drive improved performance. Aligns reporting, training, and incentive programs with these KPI’s. Manage action list to completion.

•             Work with sales organization to ensure integrated and synergistic execution between direct sales and channel sales. Establish rules of engagement, deal registration, and resolve conflicts between GTM organizations as "neutral" decision point.

•             Develop and manage Sales Compensation Plans with input from sales leadership, align with finance organization. Works closely with Accounting, Finance and Human Resources to establish guidelines, policies, and procedures.

•             Track commissions against budgets and working with first and 2nd line managers ensure compensation aligns with performance and contributions. Chair a "Sales Compensation Board" which will meet monthly to review any anomalous commission situations (over-payment, underpayment, channel conflict).

•             Perform due diligence and integration on behalf of the sales organization pre and post M&A. Develop and execute comprehensive integration plan to onboard and ramp acquired sales talent into the organization.

•             Works closely sales leadership to establishes a sales force training plan focused on developing and reinforcing critical sales competencies. Prioritizes training objectives for selling, sales management, and sales support roles. Oversees the delivery of training to sales, sales management, and sales support personnel.

•             Lead the global sales operations team. Ensure full integration of M&A operations functions.

•             Oversees development and enhancements to sales enablement framework. Ensures alignment with sales methodology and the core skills needed across roles to improve sales productivity and customer engagement.

•             Partners with senior sales leadership to identify opportunities for sales process improvement in regards to process, tools and technology. Facilitates successful implementation of new programs & system enchantments throughout the sales organization by ensuring a well-defined, efficient sales process is in place for launch.

•             Works closely with senior sales leadership to define the optimal performance measurements required to ensure sales organization success. Aligns reporting, training, and incentive programs with these priorities. Oversees the delivery training to sales, sales management, and sales support staff. Ensure training curriculum is relevant on product offering and speed to ramp up to productivity.

•             Oversee competitive analysis to ensure clear and concise understanding of strengths and weaknesses of the competitors and develop strategies that will provide a distinct advantage.

•             Coordinate activities including GTM leadership team processes (staff meetings, QBR's)

The Requirements

•             Bachelor Degree in Business, Marketing or sales related field; MBA or equivalent preferred.

•             8 – 10 years' experience working with software sales teams to build strategy, management, execution based programs

•             Strong understanding of sales process design and related outcomes

•             Experience in sales training and developing sales leadership

•             Experience optimizing leading sales tools, including Salesforce Sales Cloud and Service Cloud

•             Demonstrated strategic planning skills, communication, presentation and negotiation skills

•             Demonstrated ability to work cross-functionally with product, marketing and finance teams, to create impact

•             Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required

•             Excellent oral and written communication skills

•             Highly motivated, energetic, self-starter

•             Proven success as mentor/coach to sales professionals

•             Critical thinking and change management within dynamic organizations skills

Sphera is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status and other legally protected characteristics.


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Technology we use

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We are located right off of the Randolph/Wabash L stop in the Prudential Plaza with fantastic views of the Lake Michigan & Millennium Park.

An Insider's view of Sphera

What’s the vibe like in the office?

One of my favorite parts of working at Sphera is the relaxed, friendly environment. The people here are just good people. Colleagues, including executives, are friendly and approachable. There’s no drama or cliques and everyone is easy to chit chat with. If you’re a nice person and you like to end everyday knowing you’ve done a good job, you’ll fit


Social Marketing Specialist

What does your typical day look like?

Each day I respond to design questions, consult on small self-contained design tasks with small deliverables, collaborate with other teams to ensure internal UX consistency, and make large strides on the main deliverables that will bring Sphera to the forefront of UX excellence in the EHS sector.


UX Designer

What unique initiatives do you have that encourage innovation?

We’re in the early stages of building out new office space in Chicago. Part of our design includes an Innovation Lab. We want to make some of the latest technologies available to our engineers, as well as some dedicated time, so they can develop prototype solutions that enable our clients in ways that no one is thinking of yet.


Chief Technology Officer

How do you collaborate with other teams in the company?

Our Team tries to collaborate by aligning on goals and share with the other dev teams to initiate the support from collaborators. We regularly share the summary of our work to create a place where others can easily find this information.


Quality Analyst

What are Sphera Perks + Benefits

Sphera Benefits Overview

Sphera colleagues enjoy expansive company benefits that include Medical, Dental, Vision, 401k with a match, Paid Time Off, and much more.

Chicago-based employees enjoy a number of building amenities including free gym membership in the building, shuttle service to and from Union/Ogilvie stations, and plenty of restaurants and bars to chose from. Oh, and amazing views of Lake Michigan, Millennium and Grant Park(s)!

Volunteer in local community
We have three Sphera community days - Sustainability, Quality & Safety where we go out into our local communities and volunteer for a cause that is aligned with our mission.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our FSA provides the ability for colleagues to contribute up to $2,650 annually to pay for out-of-pocket medical, prescription drug, dental, and vision care expenses.
Disability Insurance
Short-Term and Long-Term disability benefits include 60% coverage with applicable premiums and maximum payouts.
Dental Benefits
Dental coverage includes 100% coverage of the cost of preventative services including oral exams, cleanings, and x-rays with nominal monthly premiums.
Vision Benefits
Vision Benefits include comprehensive coverage for exams, lenses, frames, and contacts.
Health Insurance Benefits
Medical insurance for Sphera employees is provided through Cigna and features multiple plan options depending on individual/family coverage preferences.
Life Insurance
We offer company-paid life insurance with a payout of 1.5x annual salary for non-commission and 2x payout for commission employees. There is supplementary life insurance available as well.
Pet Insurance
Our Pet Insurance plan covers illness or injury as long as they are not pre-existing conditions. There is a nominal monthly cost to the employee.
Wellness Programs
Onsite Gym
We have an onsite gym in our Chicago location with membership at no cost to our employees.
Retirement & Stock Options Benefits
Sphera's 401(k) plan includes a number of different retirement strategy options to choose from.
401(K) Matching
Our 401k plan matches 100% up to 3% of employee contributions. In addition, we match .5% up to 6% of an employee's contribution. So if you contribute 6% your match would be 4.5%.
Performance Bonus
There is a wide variety of annual or periodic incentives above and beyond annual salary.
Child Care & Parental Leave Benefits
Family Medical Leave
We offer up to 12 weeks of family medical leave and all benefits are maintained throughout that period.
Vacation & Time Off Benefits
Generous PTO
Our PTO plan includes 18 days of paid time off not including holidays.
Paid Holidays
Our annual schedule includes 9 paid holidays.
Perks & Discounts
Beer on Tap
Casual Dress
We dress for our day at Sphera. Most days you will find colleagues in jeans but may spruce things up a bit if customers or vendors are in town...or if you just feel like it.
Commuter Benefits
We offer discounts for train, bus, and parking!
Company Outings
We actively support our mission through our three annual Community Days where all colleagues become more educated on Sustainability, Safety, and Quality.
Stocked Kitchen
The kitchen at Sphera headquarters is stocked with coffee, soft drinks, beer, wine, snacks, filtered water, and more!
Happy Hours
Happy hours occur at the office or out on the town...it just depends.
Fitness Subsidies
There is a gym in the building and available for all employees at no cost.
Professional Development Benefits
Promote from within
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