Senior Engagement Manager

| Chicago, IL, USA
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Why work at Logiwa WMS?

Logiwa is a rocket headed straight for the moon! Since 2017 we've grown to become the leading provider of cloud-powered ordering and fulfillment software for B2C and Direct-to-Consumer companies in an industry that’s growing by leaps and bounds. As e-commerce continues to take off, the sky is not even the limit for us.

If you’re looking for a place where your career can take off, for a company that is passionate about their people, and for products that are helping redefine the way companies do business, then we’re looking for you!

We provide a fun, inclusive, and collaborative environment with endless opportunities for growth. Whoever you are–rocket enthusiast, mountaineer, chess master, or Netflix binger–come find your place with us here at Logiwa. Take a look and see how you can contribute to this fast-growing team.

Senior Engagement Manager

As a Senior Engagement Manager in the Customer Onboarding department, you will play a crucial role in the successful deployment of our Fulfillment Management Software (FMS) to our customers and their clients. You will manage all aspects of project delivery, from initial planning and scoping to implementation and post-launch support. You will work closely with customers to understand their business needs, manage customer expectations, tailor our solutions to meet their specific requirements, and ensure that projects are delivered on time, within scope and budget.

What You’ll Do

  • Lead the planning and deployment of Customer Onboarding projects from initiation to completion.
  • Serve as the primary advocate between the customer and the internal team, ensuring clear communication and alignment of project objectives.
  • Develop detailed project plans to track progress and manage changes in project scope, schedule, and costs.
  • Monitor project performance using appropriate systems, tools, and techniques to handle potential risks and devise contingency plans.
  • Provide regular updates to both customers and internal stakeholders on project status.
  • Manage relationships with all project stakeholders, resolving any issues that arise and ensuring stakeholder satisfaction.
  • Conduct post-project evaluations and identify successful and unsuccessful project improvement areas.

You Have:

  • 7+ years of experience in implementing or managing warehouse management solutions for customers.
  • Strong understanding of project management techniques and methodologies (PMP or SAFe certification is a plus).
  • Excellent customer-facing communication skills. 
  • Strong leadership skills, with the ability to manage cross-functional teams.
  • Experience in resource allocation and project budgeting.
  • Ability to handle multiple projects simultaneously and under tight deadlines.

Benefits:

At Logiwa we offer:

  • Flexibility to work fully remote, or hybrid if you desire (Our Chicago office has free breakfast and snacks daily, as well as a weekly happy hour!)
  • 15 days of paid time off + 5 personal days annually, 12 paid company holidays, and your birthday as a paid holiday
  • 100% employer-paid health and dental insurance
  • Other insurance offerings including: vision, life, legal, and pet insurance
  • 401(K) and free access to a confidential certified financial advisor
  • Employee Assistance Program - confidential counseling and advice available by phone, web, or text
  • Community engagement opportunities like quarterly volunteer days

Equal Opportunity Employer

At Logiwa we believe in the power of diversity. We do not discriminate based on race, color, sex, gender expression or identity, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military service or discharge status. We think that our diverse backgrounds help us learn from each other, create a stronger company culture, and provide better service for our customers. There is only one you in the world, and we want you to bring your unique self to work with us.

Is this not the right job for you? No worries! Take a look at some of our other openings and see if there may be something else that catches your eye! 

Find More About Us 🔎 :

  • Our Company: https://www.logiwa.com/company
  • Our Career Page: https://www.logiwa.com/careers
  • Logiwa in the Press: https://www.logiwa.com/company/press-news
  • Our Tech stack : https://stackshare.io/logiwa/logiwa
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQuery UILibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • SmartsheetManagement
    • DocuSignCRM
    • HubSpotCRM
    • SalesforceCRM
    • ZoomInfoLead Gen
    • SlackCollaboration
    • ZoomCollaboration

Location

We're located in the fabulous, luxurious Willis Tower! (Or Sears Tower for those die-hard Chicagoans). You can't get much nicer views than this!

An Insider's view of Logiwa

What's something quirky about your company?

Logiwa loves to find any reason to gather and celebrate! We get together whether it be for Valentine's Day, random happy hours, Bring Your Kid to Work Day, and any other reason under the sun! It brings people together to build connections and foster friendships, adding to the work-life harmony that we're all striving to achieve.

Michelle

Product Marketing Manager

What does your typical day look like?

As an Onboarding Engineer, I typically will have about 2-3 calls a day, this could be a project check-in, a training, or an internal alignment. We have a daily check-in call with our Team Lead & Director to help resolve any blockers or questions that we have about a project or process. Leadership both values & trusts us to make our own schedules.

Teal

Onboarding Engineer

How has your career grown since starting at the company?

Since starting at Logiwa, my career has grown at a fast, organic pace. I started as an SDR, and I was recently promoted to an Account Executive. I had the liberty to input my workflows and methods to the SDR position and I am able to bring that same liberty to the AE role.

Juan

Sales Account Executive

What is your vision for the company?

While the previous generation of market winners and losers were defined by their online shopping experience, the next generation will be defined by their fulfillment experience. Our vision is to become the global leader in the inventory and WMS industry by consistently developing new ways for our customers to streamline their supply chain.

Erhan

CEO

What projects are you most excited about?

At Logiwa the sky's the limit! I've had the honor of leading our new CRM platform for Customer Success! With this, we'll have a true view of what our customers are experiencing and help them to meet their fullest potential for their business. This project has helped my professional career goals and provide a better look at our customers as a whole!

Alayna

Customer Success Manager

What are Logiwa Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Our leadership team comes from all over! With origins spanning the globe, we do our best to include all voices and points of view in our decision-making.
Mean gender pay gap below 10%
Hiring practices that promote diversity
We approach hiring with open-mindedness and a respect for all cultures and people. In addition to an unbiased interview process, we personally review all applications coming in- no robot screening!
Health Insurance + Wellness
Dental insurance
We cover 100% of dental benefits and our provider is Metlife.
Vision insurance
Health insurance
We offer three plans, all through BCBS and all PPO's, for employees to choose from. We cover 100% of cost for Gold and Silver, and 80% for Platinum.
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
Performance bonus
We believe in rewarding for performance. Each role has a bonus plan with clear guidelines and set target criteria. When Logiwa wins, everyone wins.
Child Care & Parental Leave
Generous parental leave
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free daily meals
While in the office, breakfast is provided daily. Yum!
Free snacks and drinks
Our office has a fully stocked kitchen with snacks on snacks on snacks and all the sparkling water you can drink.
Some meals provided
Company-sponsored happy hours
Onsite gym
Professional Development
Job training & conferences
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Logiwa is in startup mode, and that means there is tons of growth opportunity for everyone. We do our best to craft our employee offerings to best suit what our people want, and we're always adding to them. If you're looking for something you don't see listed here, just ask! We prioritize making our employees comfortable and enabling them to be the best they can be.

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