Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
About the Role
Atlassian seeks a Senior Manager to lead a new function comprised of high-performing Data Scientists/Analysts that supports CSS-wide executive and operational stakeholders. The team works with our customer support data, leveraging advanced statistical analyses in service of providing world-class customer experiences with Atlassian's customer-facing support products while enabling scalable and durable support tools and processes. The Senior Manager and the team are responsible for providing innovative, forward looking analytics solutions and data-driven process changes that help increase the efficiency of Support Engineers in the customer support organization.
The ideal candidate will be a seasoned people manager with a background in applied statistics, economics or a related quantitative field. We are looking for someone with solid commercial awareness, who is comfortable with ambiguity and complexity, and has experience working with senior leaders and cross functional teams. You are a self-starter, lead with curiosity, are a strategic problem solver, a cogent data storyteller, and a humble leader. With demonstrated success in using data science to drive understanding, progression, and decision making for large organizations.
In this role, you will:

• Lead a team of 5+ data scientists/analysts focused on deriving insights from customer friction to influence Atlassian products, engineering, tools, and process enhancements
• Be a people manager with experience in data science, analytics, applied statistics, or a related quantitative field
• Partner with senior leaders to identify business opportunities and partner on solutions
• Partner with multiple teams to lead transformative projects and make an impact
• Build shared vision, empower the team, and deliver high-quality outcomes
• Create intuitive analytics insights, build data science solutions, and measure the impact
• Design and manage roadmaps, recurring rituals, operational plans and partner engagement models
• Advocate for the team's work and elevate the quality of our business-facing data storytelling

Qualifications:

• 12+ years of experience in data analytics and data science field
• 5+ years of experience as a people manager
• Success at managing global and remote teams
• Success at building a culture of data storytellers who rely on data-informed decision-making, fast learning, and new ideas
• Strong technical background in statistics, measurement, experimentation, modeling, SQL, R/Python, data instrumentation
• Experience applying advanced analytics knowledge to the real world
• Roadmap planning, sprint planning, and project management skills

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $201,300 - $268,400
Zone B: $181,200 - $241,600
Zone C: $167,100 - $222,800
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .