Company Description
Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused e-commerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.
We love working at Reverb because we're making the world more musical-through our marketplace and through Reverb Gives, which provides musical instruments to youth music education programs. We were named a "Best Place to Work" by Built in Chicago and a "Top Workplace'' by the Chicago Tribune.
Salary Range:
$100,000.00 - $130,000.00
Reverb is looking for a high-caliber Senior Systems Administrator who will handle large internal network and systems engineering implementations, and lead company-wide IT operation project rollouts as the organization grows. The role requires significant hands-on experience, as this person will work on long-term projects while handling day-to-day user support.
As a senior member of the IT Operations team, you will operate as a trusted advisor and primary technical project coordinator, a mentor for the IT Support team, and provide multi-functional support for technical and non-technical internal users at Reverb. You will be comfortable in a fast-paced environment with significant and exciting changes that interact with diverse groups.
Within the Reverb IT team, we are small but mighty and eager to support Reverb with all aspects of internal technology. We understand how meaningful technology is for Reverb and are passionate about making it sing in harmony with our company goals and employees.
We strive to provide support and 99% uptime for Reverb employees and the Reverb organization concerning internal hardware, SaaS tech stack, and internal networking needs while having a blast!
This is a full-time, hybrid position, located in Chicago, reporting to the Engineering Manager, IT.
In this role, you will

• Own internal network management (VPN, Meraki, Radius, hardware, etc)
• Responsible for the support of business applications including but not limited to G Suite, Jamf Pro, Okta, Slack, and GitHub
• Working predominantly on IT projects - Implementing and maintaining an enterprise Meraki network (AWS VPN/Radius), IDP (Okta), SaaS Architecture, AWS, Google Cloud Platform, and OS delivery systems for internal use
• Lead software updates/patch management via Jamf Pro
• Refine team processes and workflows; automation of time-consuming processes
• Document policy, procedure, and technical instructions
• Pair with members of the infrastructure and security team on company-wide projects and critical issues
• Build partnerships with Etsy House of Brands' concurrent teams to improve processes, communications, and tooling
• Find opportunities to reduce toil and lessen the support and operations load on the team
• Contribute to planning and ensure timely delivery of work
• Share responsibility for the operations and support of our corporate AV systems (currently Google Meet)
• Function as a domain guide for the IT team.
• Build relationships with third-party software companies to ensure effective solutions are provided, explore feasibility through pilots and proof of concept studies, and be responsible for these vendors' evaluation, contracting, and ongoing performance management.
• Assist in the support functions of the help desk team from an escalation point of view.

Qualifications
You are a resourceful, adaptable, and confident person who will help make our remote and in-person office a happy and productive environment. To be successful in the role, you have:

• 4+ years of experience in systems administration and handling medium to large enterprises
• 2+ years of experience working in networking
• Experience deploying enterprise-level Meraki network hardware and infrastructure from the ground up
• Knowledge of the UNIX command line and common tools
• Experience with Terraform or similar IaC and scripting libraries
• Confidence in rolling out and administering identity providers in an enterprise environment (Okta) with third-party integrations
• Superb communication skills in person, via email/tickets/project blueprints, and Slack
• Experience providing domain expertise and crafting education moments with other team members
• Experience with workflow orchestration and improvements

Additional Information
Remote-eligible roles (as indicated in the location header of each job description) are available in all U.S. states except Alaska and Hawaii. Remote roles are currently only available within the U.S. unless otherwise specified in the specific job description.
Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include but are not limited to the following:• 100% paid premiums for medical, dental, and vision coverage for the employee, spouse or domestic partner, and all eligible dependents. Medical coverage includes gender affirming care.• Life, AD&D, and supplemental long-and short-term disability insurance• A matching 401(k)• A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays• Professional development and continued learning opportunities through access to mentoring, 1:1 coaching, and platforms like Skillsoft, LinkedIn Learning and Codecademy• 18 weeks of gender-neutral parental leave for the birth or adoption of a child• Up to $25,000 reimbursement of adoption and/or surrogacy related expenses• Paid sabbatical program• $1,000 annual work/life stipend• Access to free supplemental online mental health services and meditation apps• Ways to give back to your community through a charitable contribution match and volunteer time off
At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.
We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!