Senior Technical Trainer

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The Role

The Senior Technical Trainer educates our clients on solutions built in the Fusion Framework®, which leverages the cloud platform. The goal of this role is to contribute to the development of people's technical knowledge and skills to increase solution usage and adoption. You must be enthusiastic, high energy, and able to explain complex topics in a clear and interesting way.

  • Develop training schedules and design agendas
  • Prepare comprehensive training materials, including but not limited to presentations and workbooks, to facilitate effective learning and knowledge retention
  • Execute virtual and occasional in-person training sessions, catering to both individuals and groups
  • Ensure the quality and consistency of training courses
  • Compile data related to completed classes, attendance, and any issues that arise
  • Analyze survey data to assess the effectiveness of training programs and identify areas for improvement. Use insights gained from the evaluation to make necessary enhancements and adjustments to enhance course quality
  • Scope custom training requests from clients and partners

Knowledge, Skills, and Abilities

  • Knowledge of current training methodologies and tools for adult learners
  • Strong functional and technical understanding of Cloud Computing concepts and SaaS platforms 
  • Strong communication and interpersonal skills
  • Excellent organizational and time-management skills
  • Ability to be a self-starter, working independently and as part of a team
  • Ability to work comfortably in a fast-paced, ambiguous, dynamic environment
  • Ability to translate training requirements into curriculum and delivery methodology
  • or experience preferred

Qualifications (Education and Certifications)

  • Bachelor's degree or 4-5 years of equivalent experience
  • certifications preferred

Milestones for the First Six Months

In one month, you'll:

  • Develop a high level of proficiency in Fusion's Learning Management System (LMS) and other learning platforms
  • Manage licenses for the LMS and other platforms
  • Generate and analyze reports as needed
  • Participate in technical salesforce and fusion framework trainings

In three months, you'll:

  • Observe and learn from technical trainers by shadowing their training sessions
  • Facilitate exams and maintain records of training attendance
  • Co-facilitating training sessions under the guidance of a mentor
  • Demonstrate proficiency with salesforce and fusion framework topics

In six months, you'll:

  • Independently facilitate more advanced topics
  • Attend advanced technical training
  • Collaborate with clients and partners to understand training needs and assist in developing related curriculum 


This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado.

Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ApexLanguages
    • D3JSLibraries
    • ReactLibraries
    • Google AnalyticsAnalytics
    • PardotAnalytics
    • TrelloManagement
    • SalesforceManagement
    • SalesforceCRM


You can't beat the location! Our building is connected to Oglivie Station and is across the street from the Madison St. exit of Union Station.

An Insider's view of Fusion Risk Management

How would you describe the company’s work-life balance?

Fusion puts its employees and their wellness at the forefront by providing several ways to help maintain a great work-life balance. My personal favorites have to be the flexible work schedule and Summer Fridays. With initiatives like Fusion Cares, I also have the option to spend up to 12 hours of work time giving back to the the community.


Sr. Solution Architect

What does your typical day look like?

My days involve collaborating with multiple teams on a variety of activities. One minute I will be designing features with our engineers, the next I might be developing our product roadmap with product management or advising our customers and implementation teams on using our platform. Every day brings new challenges and rewarding opportunities.


Technical Architect

How does the company support your career growth?

Fusion provided me with multiple opportunities to learn and cultivate new skills and continues to support my growth at a professional and personal level. Fusion offers a fun, dynamic environment, that has allowed me to explore challenging assignments to expand my skill set and play a pivotal role for the rapid growth of the company.


Director of Technology Evangelism

How do you empower your team to be more creative?

Collaboration and team brainstorming sessions are key when it comes to empowering creativity. Open and transparent lines of communication with your teams provides them with the flexibility to share ideas and gather feedback on their projects. Lastly, always celebrate the wins, even if they are small.


Vice President, Marketing

What’s the vibe like in the office?

Family-oriented. We take care of each other as family and truly show it on a daily. Your interests are our interests. There's always something to connect us.


Project Manager

What are Fusion Risk Management Perks + Benefits

Fusion Risk Management Benefits Overview

In addition to the basics such as medical, dental, and vision insurance; FSA and HSA options; commuter benefits; and 401K matching with no vesting period, we also offer monthly partial cell phone reimbursements, a wellness program, and fitness subsidies, paid volunteer time, parental leave, and more! We also offer flexible scheduling and the ability to work remotely.

Our cultural and professional development groups are employee-led, voluntary workplace networks that help foster a culture of community, including three Employee resources groups (Black/African-American; LGBTQ+; and Women), a volunteer committee, and our social activities squad. Even while working remotely, we have maintained fostering connections through virtual events such as lunch n’ learns, happy hours, and live concerts.

We have given special options and offerings during the COVID-19 pandemic in 2020 including extra paid time off, educational resources for all employees, and parental subsidies.

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Our Employee Resource Groups are voluntary workplace networks that are employee-led. They foster a diverse, inclusive workplace aligned with the organization's mission and values.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
We offer home office stipends for necessary office supplies in order to promote a more efficient at home workspace.
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Paid industry certifications

Additional Perks + Benefits

We seek to foster a supportive and nurturing environment and are proud of our collaborative, open culture! As a fast-growing company, we are dedicated to growing with our employees and adapting to the evolving workplace.

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