Senior Technical Trainer
The Role
The Senior Technical Trainer educates our clients on solutions built in the Fusion Framework®, which leverages the Force.com cloud platform. The goal of this role is to contribute to the development of people's technical knowledge and skills to increase solution usage and adoption. You must be enthusiastic, high energy, and able to explain complex topics in a clear and interesting way.
- Develop training schedules and design agendas
- Prepare comprehensive training materials, including but not limited to presentations and workbooks, to facilitate effective learning and knowledge retention
- Execute virtual and occasional in-person training sessions, catering to both individuals and groups
- Ensure the quality and consistency of training courses
- Compile data related to completed classes, attendance, and any issues that arise
- Analyze survey data to assess the effectiveness of training programs and identify areas for improvement. Use insights gained from the evaluation to make necessary enhancements and adjustments to enhance course quality
- Scope custom training requests from clients and partners
Knowledge, Skills, and Abilities
- Knowledge of current training methodologies and tools for adult learners
- Strong functional and technical understanding of Cloud Computing concepts and SaaS platforms
- Strong communication and interpersonal skills
- Excellent organizational and time-management skills
- Ability to be a self-starter, working independently and as part of a team
- Ability to work comfortably in a fast-paced, ambiguous, dynamic environment
- Ability to translate training requirements into curriculum and delivery methodology
- Salesforce.com or Force.com experience preferred
Qualifications (Education and Certifications)
- Bachelor's degree or 4-5 years of equivalent experience
- Salesforce.com certifications preferred
Milestones for the First Six Months
In one month, you'll:
- Develop a high level of proficiency in Fusion's Learning Management System (LMS) and other learning platforms
- Manage licenses for the LMS and other platforms
- Generate and analyze reports as needed
- Participate in technical salesforce and fusion framework trainings
In three months, you'll:
- Observe and learn from technical trainers by shadowing their training sessions
- Facilitate exams and maintain records of training attendance
- Co-facilitating training sessions under the guidance of a mentor
- Demonstrate proficiency with salesforce and fusion framework topics
In six months, you'll:
- Independently facilitate more advanced topics
- Attend advanced technical training
- Collaborate with clients and partners to understand training needs and assist in developing related curriculum
Disclaimers
This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado.
Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment