Site Reliability Engineer

| Chicago, IL, USA | Hybrid
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This is a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. There may be times in which this role would be required to travel to a local office for in person collaborations with your team.

Being a Site Reliability Engineer at iManage means…

You are a SRE who is interested in building something from the ground up with our new and exciting cloud platform. In this role, you will contribute to our SaaS platform with the global SRE team. You will participate in architectural and design discussions, along with efforts to avoid and reduce toil, and of course, provide a scalable, reliable platform for the success of our customers and organization. Because we value collaboration, you will work with other SRE team leads as well as cross functional teams to make critical and unified decisions.

Here is what one of our leaders, Principal Site Reliability Engineer (Malik Muratovic), has to say about the culture of the team: "The most exciting part about our project is learning new technologies, expanding our knowledge base to grow our careers, and delivering a platform that delights our customers! We are able to share ideas, have open and honest conversations while working with like-minded people. Also, our leadership is willing to work with us to truly understand the challenges and how we are solving these problems. Our leaders really know us by our names and as individuals so they genuinely care about the people. It feels like we are working with our friends especially being home the last year and a half -- we even game together sometimes!"

iM Responsible For…

  • Participating in, and facilitating, agile sprints and associated ceremonies
  • Driving innovation and platform evolution
  • Scaling cloud infrastructure to support our growing ecosystem based on Kubernetes
  • Providing reliable, predictable deployment and maintenance of distributed systems
  • Adhering to security best practices
  • Writing and designing automation, monitoring, diagnosing and debugging tooling
  • Coordinating and participating in production support and on-call rotations
  • Conducting incident management and contributing to associated retrospective/postmortem as needed
  • Working cross functionally with cloud operations, development, and product team 

iM Qualified Because I Have…

  • 3+ years in SRE roles demonstrating increasing responsibilities 
  • Working knowledge of HashiCorp Terraform
  • Experience running Kubernetes clusters in Production and at scale
  • Hands on experience with Microsoft Azure, AWS, or Google Cloud
  • Solid understanding of working with git source control
  • The ability to troubleshoot and debug container issues at any level, including container networking
  • Familiarity with container networking, including different network plugins and frameworks such as Calico
  • Strong knowledge and understanding of microservices based architectures
  • Good understanding of networking including L2 and L3 concepts
  • A background in administrating and maintaining Linux based systems
  • Knowledge and experience of one or more programming languages; we want someone who can contribute to development of tools and services, not just someone who can write scripts
  • Golang or Python experience as preferred
  • Able to identify and mitigate reliability risks
  • Passion for technology and solving challenging problems

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! 
 

iM Getting To…

  • Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
  • Have flexible work hours that allow me to balance my ‘me time’ with my work commitments.
  • Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events.
  • Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols.
  • Own my career path with our internal development framework. Ask us more about this!
  • Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning.
  • Join an innovative, industry leading SaaS company that is continuing to grow & scale!

iManage Is Supporting Me By...

  • Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
  • Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
  • Rewarding me with an annual performance-based bonus.
  • Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
  • Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits.
  • Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
  • Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
  • Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more.

About iManage…

iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularFrameworks
    • DjangoFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • React NativeFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • Microsoft AzureServices
    • Google AnalyticsAnalytics
    • CanvaDesign
    • FigmaDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration

Location

Our headquarters is in the Chicago Loop, centrally located near the Metra train stations. We also have offices in Bay Area, London, Belfast, Toronto, Bangalore, and Australia!

An Insider's view of iManage

What’s the vibe like in the office?

What most stands out to me is our people. All of our opinions are so valued and appreciated, whether you're new or have been here for 10 years. I'm inspired to be creative, and I start my day with a ton of energy. From day one, our leaders encouraged sharing my ideas and to provide solutions on my own, indicating trust and giving us space to grow.

Suyash

Principal Data Architect

What does your typical day look like?

To me, working at iManage means working alongside, as well as with, some of the smartest individuals in their fields. There has never been someone not willing to help in every way, regardless of their status (managers, leads, colleague), their schedules, or their respective teams.

Morgan

Technical Support Engineer

How does the company support your career growth?

Employees are given the freedom to expand and define their role. Everyone has their personal brand, and you can actually see how each individual plays an important part in our continued growth.

Grace

Cloud Renewals Program Manager

What is your vision for the company?

Our mission is to create a workplace that enables our employees to thrive and be happy. An environment where they can be their best selves, to grow professionally and intellectually. You are able to learn and try new ways of doing things; for example leveraging the latest technologies and applying them to solve interesting problems for our clients.

Neil

CEO

What does career growth look like on your team?

To me, working at iManage means embracing change to become better. It means thriving in a diverse environment, respecting the differences and working together towards a common goal.

Sandhya

Data Scientist

What are iManage Perks + Benefits

iManage Benefits Overview

Compensation and Benefits:
We are committed to bringing our employees top of line rewards packages that support physical, mental, and financial well-being. Our approach to compensation is guided by rigorous market research that benchmarks us against top companies globally and a strong sense of fairness. We strive to offer a competitive package through a consistent and equitable process for employees.

Our investment in our employees includes things like health benefits (Medical, dental and vision), paid leave, professional development, community events and retirement planning (401k match).

Company Culture:
We have a collaborative culture, open floor plan, casual dress code, company outings and team activities, happy hours, and offer commuter benefits! We have shifted to a flexible working policy.

Opportunity to learn new skills:
We're working with the latest tech, and you have the opportunity to work with the best and brightest. We offer training & development, lunch and learns, and constantly invest in our people. We also support getting certifications and networking.

And More...
- Centrally located offices just short walks from major transit stations!
- We are in rapid growth stages, expanding FAST with no plans to slow down soon!
- Free snacks, drinks + beer/wine
- Game room + Ping Pong table

Culture
Volunteer in local community
We have an employee resource group dedicated to local charity events and opportunities across the globe.
Partners with nonprofits
iManage partners with Lakeview Pantry and Meals on Wheels
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
iManage recognizes the need for flexibility and the importance of work/life balance, and offers the flexibility to work from home as well as on-site.
Remote work program
We offer a flexible working policy that supports the individual needs of each of our employees
Diversity
Highly diverse management team
Our leadership team is dedicated to providing a culture of diversity, equity, inclusion, and respect.
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have employees and leaders dedicated to ensuring our iMPact Communities (iManage's Employee Resource Groups) are successful, including iMBlack, iMProud, iMWomen, and iMCaring.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
In addition to robust medical coverage, we also provide access to HealthJoy, a full-service healthcare concierge platform.
Life insurance
Wellness programs
Team workouts
iManage's team fitness initiatives include group Triathlon/Marathon training, step challenges, and more!
Mental health benefits
We offer Healthy Minds @Work. This program includes a well-being assessment, along with full access to the Healthy Minds Program app, where you have access to thousands of hours of guided meditations
Wellness days
Financial & Retirement
401(K)
Employer match with immediate vesting
401(K) matching
Employer match with immediate vesting
Company equity
Performance bonus
Charitable contribution matching
Check out our 'Employee Charity Spotllight' Blog https://imanage.com/blog/employee-charity-spotlight-imanages-debbie-amatangelo-working-with-angels-of-hope/
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Primary leave: 20 weeks paid 100% Secondary leave: 10 weeks paid 100% There is no assumption of gender in the primary vs secondary, as we work to recognize the need to #breakthebias.
Family medical leave
Return-to-work program post parental leave
Fertility benefits
Vacation + Time Off
Generous PTO
iMAway is iManage’s flexible time off policy. Whether it’s for vacation, volunteering, celebrating holidays, or spending time with family, you have the flexibility to take the time off that you ne
Paid volunteer time
Paid holidays
Paid sick days
Employees receive unlimited hours per year of paid sick leave. If you're sick, we want you to prioritize self-care and getting healthy before returning to work.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
iManage offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free snacks and drinks
Some meals provided
Breakfast provided a few days of the week! We also get healthy snack options delivered on Wednesdays.
Company-sponsored happy hours
Thirsty Thursday is celebrated every week in our Chicago office. Beer on tap, wine and la croix in the fridge, and our Bevy machine is always available.
Recreational clubs
iManage has a running/biking club and participates in annual Triathlons.
Relocation assistance
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Apprenticeship programs

Additional Perks + Benefits

Every year iManage nominates an "Employee of the Year" award; where the winner is awarded a stipend to spend on a trip of their choosing. Our most recent winner went to Hawaii all expenses paid!

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