Solutions Architect

| United States | Remote | Hybrid
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About The Role:
The transportation industry has no shortage of complex problems requiring creative solutions to scale efficiently. In this role, you will play a pivotal role in shaping the success of our clients by architecting tailored solutions that address their unique needs and challenges.
You will collaborate closely with clients to understand their business objectives and technical requirements, translating these insights into innovative and scalable solutions that drive value and foster long-term partnerships. With your expertise in both technology and business, you will serve as a trusted advisor, guiding clients through the technical solution design process and ensuring alignment with our product offerings and roadmap priorities. This role offers an exciting opportunity to blend strategic thinking with hands-on problem-solving, empowering you to make a tangible impact on the success of our clients and the growth of our organization.

  • Demonstrate an extensive grasp of Mastery's proprietary platform integration capabilities, encompassing API, EDI, and integration with third-party systems.
  • Assess Client's technical requirements and capabilities throughout the engagement to provide sound recommendations on technical solution to ensure success.
  • Become fluent in transitioning between strategic, big-picture thinking and managing relevant operational detail.
  • Establish engagement objectives and scope, formulate work plans, and facilitate coordination among various project workstreams.
  • Lead solution proof-of-concept sessions with clients to educate on best practices, identify gaps, and recommend process changes and/or solution refinement approaches
  • Collaborate closely with sales, product management, engineering, and support teams to ensure alignment and coherence in solution design and delivery.
  • Provide technical expertise and support throughout the project lifecycle, from initial discovery meetings to solution implementation and deployment.
  • Provide expert guidance and recommendations on how the company's products or services can meet the client's needs and address their challenges.
  • Design innovative and effective solutions that leverage the company's products or services to address client requirements.
  • Develop solution architectures, including system diagrams, workflows, and technical specifications, to communicate proposed solutions to clients and internal stakeholders.
  • Deliver compelling and informative presentations and demonstrations to clients, showcasing the features, functionality, and benefits of the proposed solutions.
  • Effectively communicate technical concepts and value propositions to both technical and non-technical audiences.
  • Contribute to the organization's knowledge base by documenting best practices, technical solutions, and common issues, facilitating efficient problem-solving and knowledge sharing across teams.


  • Minimum of 5 years of expertise in the Transportation and Supply Chain field, including experience working with transportation management systems (TMS).
  • Intermediary or expert level understanding of modern software engineering principles and best practices
  • Intermediary or expert level experience using specific technologies such as JSON, REST, OAUTH 2.0, event-driven architecture, Kafka, GraphQL, SQL, Docker, Azure, Postman/Insomnia
  • Knowledgeable about all phases of the software development life cycle and solution delivery for web, client server, and cloud-based systems
  • Experience working directly with customers and stakeholders to understand and develop requirements and formulate solutions
  • Intermediate level understanding of enterprise architecture and how various systems interact and integrate with each other
  • Experienced designing and recommending solutions that leverage EDI and API integration technologies
  • Ability to communicate effectively to both technical and non-technical audiences
  • Ability to prepare and deliver presentations for user, client, and executive level audiences

About Mastery
Mastery Logistics Systems is building the world's first lovable Transportation Management System, or TMS.
Our customers - large transportation companies and shippers who need those companies - have struggled with systems that are outdated or inadequate. As shippers or transportation service providers, our customers have in the past been forced to use multiple systems to manage dedicated fleet operations, outsourced or insourced trans management, one way trucking, truckload brokerage, LTL, and Intermodal, or to sub-optimize one or more of those functions by attempting to fit it into a TMS that is adequate at another function.
Mastermind TMS allows our customers to bring all of these functions into a single platform, providing flexibility, visibility, control, and efficiency. Today's unprecedented global supply chain upheavals underscore how important the transportation industry is. We are building a system to allow this industry to work faster, smarter and more efficiently.
The challenges in this industry are big and exciting! We are tackling everything from fast and efficient data input to ingesting large amounts of data and applying AI to looking at blockchain to securely digitize paperwork. If you are passionate about humanizing an industry, automating in innovative ways, building for quality and scale, helping make people's lives easier and touching every part of our economy then this is the place for you.
Mastery Logistics Systems is committed to continuing to build an incredible company. We are a masterful mosaic of incredible people. We are specialists and experienced in our respective fields. We are dedicated to continuous improvement both professionally and personally. We are a collective group of really good people. We have different interests, backgrounds & talents and we work together to create really cool stuff! We believe in diversity of thought and are mindful and inclusive. We have deep respect for each other and work diligently at adding the right people to our teams.
We have flexible schedules but share in the mission that we are building and need to get it done. We offer an excellent suite of benefits.
Our team has the domain knowledge and connections to make an impact, and we're looking for experienced and thoughtful people to who thrive on creating and building great products. We want people who have a true passion for servicing and taking care of our customers. We need people who are flexible problem solvers, thrive on collaboration and consistently know how to communicate their solutions well. We are small and nimble - which is evident in how quickly we could pivot to our new reality. Each member of the team can make a tremendous impact both technically and culturally. While a start-up, we are well-funded, have an initial paying customer with which to test and launch, and are founded by top experts and veterans in the logistics industry.
Join us - you'll love it - let's build a masterpiece!
Mastery takes great pride in providing our employees a robust and highly competitive benefit package. Our benefits include Medical, Dental and Vision insurance, company paid Life insurance for 1x salary, Legal, AD&D, Additional Life and other employee assistance benefits. We have a 401k savings plan with a 4% match. We provide opportunities for professional growth and development. We have a manage your life and schedule Paid Time Off program. We are fully devoted to finding creative perks and benefits since we cannot currently enjoy our cool office culture. Our philanthropic partner is St. Jude Children's Research Hospital.
We are an equal opportunity employer and actively seek a diverse community of professionals.

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Technology we use

  • Engineering
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Our Chicago area offices are located in great areas, West Side & Lake Forest, both accessible to transit with dining, shopping & coffee shops nearby. We also have several offices around the country, all with a mix of remote, hybrid or onsite options available.

An Insider's view of Mastery Logistics Systems

What’s the vibe like in the office?

I've never been surrounded with this many high quality engineers. I learn something new everyday from my peers.


Senior Software Engineer

What does your typical day look like?

What's exciting about this phase of Mastery is that every day we're both pushing forward our initial product as well as building out the company itself. So a typical day involves defining upcoming features, prototyping, interviewing candidates, and working with the team to establish our processes. Everyone gets to contribute in multiple ways.

Chris Wallace

Director of Product Management

How has your career grown since starting at the company?

I began at Mastery as a Client Technologies Apprentice, learned about the logistics industry and was offered a full-time role as Release & Resource Management Specialist. I've always loved to write, show my creative side, and working with Mastery allows me to explore a new industry and my creative outlet while working with top-tier people everyday.


Release and Resource Management Specialist

What is your vision for the company?

Mastery is on a mission to empower our customers to thrive in complexity. Our vision is to create a transportation management system that people love to use.


CEO, Founder

What are Mastery Logistics Systems Perks + Benefits

Mastery Logistics Systems Benefits Overview

Mastery Logistics Systems is committed to providing a great, inclusive working environment by challenging our team members while being respectful of your time and the needs of your personal life. That’s why we encourage time exploring innovative ideas alongside more standard daily tasks.

Volunteer in local community
Mastery employees are encouraged and supported to be involved in their communities or support local volunteer efforts.
Partners with nonprofits
We are a proud partner to St. Jude and offer opportunities to get involved in events in different locations or virtually throughout the year.
Open door policy
OKR operational model
Pair programming
Open office floor plan
Flexible work schedule
Your work schedule may vary, based on your role, team and region, however Mastery supports no-meeting Fridays, no slacking after 7 pm, and other initiatives that support a flexible work schedule.
Remote work program
Some of our roles are completely remote, while others may be hybrid or onsite. This is based on a number of factors specific to the needs of the role and location, pending manager's discretion.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Mastery offers several health plans for individuals and families.
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Our benefits include a number of options, including a coaching program at no additional cost to employees, administered through a third party provider, for an employee's personal or professional use.
Financial & Retirement
401(K) matching
Mastery provides employees with a 401(k) matching plan, matching up to 4%.
Performance bonus
Child Care & Parental Leave
Generous parental leave
Vacation + Time Off
Unlimited vacation policy
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
We have virtual and in-person meet-ups on occasion, often adding a learning component with an expert on-hand to guide us through an activity on employee selected topics.
Pet friendly
We have a dedicated pets channel to share our pets and pet adventures with one another virtually from anywhere.
Professional Development
Promote from within
Continuing education available during work hours
Our onboarding program teaches industry and company basics, so if you are new to logistics, you can learn along with your colleagues. Our training is available after onboarding for ongoing reference.
Online course subscriptions available

Additional Perks + Benefits

The team at Mastery is building a one-of-a-kind product and dedicated to its success. You will see a multitude of options to learn, ask for help, get support and feel supported in your role. No meeting Fridays, no Slack after 7 pm, and other supportive guideposts that help you drive work/life balance are found here at Mastery. The company provides frequent opportunities to socialize and network with one another. You will be encouraged to grow and learn from your team and empowered to do very meaningful work - supporting moving goods into the hands of consumers through our software products and support of our clients.

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