Sr. Product Marketing Manager

| Chicago, IL, USA | Hybrid
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About Flexport: 

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

Flexport is looking for a skilled and enthusiastic Product Marketing Manager to join our growing team. Product Marketing at Flexport is a highly collaborative role. You’ll partner closely with teams in Sales, Communications and Growth, as well as Product Management and leaders in Omnichannel. Your charter will be to help develop and execute go-to-market strategies, marketing plans, and merchant communications to grow and nurture our Omnichannel & Fulfillment customer base. 

Armed with a passion for innovation and for taking new offerings to market on a global scale, you’ll assess new growth opportunities, develop compelling business cases, create go-to-market media and creative plans, execute marketing activities, measure performance and iterate, and lead merchant communications that drive Flexport revenue, growth and brand value.

You will:

  • Deeply understand Flexport’s Omnichannel customers through qualitative and quantitative research and become their internal advocate.
  • Analyze complex dynamics — Omnichannel ecosystem, customer need, competition, macro trends — and synthesize them to inform growth, brand, and company strategy.
  • Own our understanding of the competitive landscape for your product areas, and be the go-to expert for our offering’s position in the market.
  • Develop go-to-market strategy, including product positioning and messaging that’s insightful, well-written, and compelling.
  • Create and execute tailored and strategic media plans including owned, earned, and paid channels reaching our core customer target. Report performance on a regular cadence, and iterate and optimize based on learnings.
  • Plan and support trade marketing collateral, PR, and execution of trade shows, events, and conferences.
  • Drive the creative process with creative briefing, program management, defining requirements, and creative feedback. 
  • Organize, develop and execute merchant communications for the Omnichannel business including monthly newsletter, organic social, merchant emails, and more.
  • Define and analyze metrics that inform the success of product launches and marketing strategies
  • Identify opportunities to drive product growth, and develop data-driven recommendations to reach new customers and achieve other business KPIs

You should have:

  • 7-10+ years relevant experience in either product marketing, brand marketing, communications, or with a digital or creative agency.
  • A multi-faceted marketing skill set that allows you to think big, develop creative and content, execute flawlessly, and measure results with high levels of precision. 
  • Experience bringing multiple products or services to market, from product planning to launch to growth.
  • Strong written communications skills including customer-facing communications such as social posts, website content, newsletters, and so forth.
  • Proven leadership skills and the ability to manage up and drive consensus amongst executive stakeholders.
  • Experience in B2B marketing, working closely with product development and sales teams
  • A deeply curious mindset: you are excited to learn about complex problems in a complex industry, and to distill complexity to various levels depending on your audience.
  • A passion for storytelling: you can empathize with customers and adapt your communication strategy to connect with them.
  • An organized work style: you have plenty of experience managing complex projects, multiple stakeholders, and competing priorities to get the most impactful work done.
  • A team player mentality: you know how to work with collaborators across disciplines, backgrounds and timezones. You will work cross-functionally with Flexport teams as well as external partners.
  • An analytical mindset: you know how to define success, measure against it and learn from failure

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • MailChimpEmail

Location

We're located near tons of restaurants and only a 10-minute walk from 3 parks!

An Insider's view of Flexport

What’s the vibe like in the office?

The people in this office are the cream of the crop. They’re down to earth and razor-sharp. You could go up to anyone in the office, ask them a question, and they will stop whatever they were doing and help you out every time.

Victoria

SMB, Account Executive

What's the biggest problem your team is solving?

We are solving the extreme complexity and opacity of trucking coordination and execution in international supply chains. We bring visibility and control to our customers while also reducing operational overhead.

Uri

Director, Engineering

What makes someone successful on your team?

Ownership. Our company is growing quickly and the surface area of our product is growing quickly as well. The strongest contributors identify important projects and see them through completely. They are proactive from the initial research and design phases to the post-launch productive monitoring. As Flexport grows, they emerge as natural leaders.

Max

Senior Staff Engineer

How does your team reward individual success?

Every team member's accomplishments are integral to their peers' success which, in turn, stimulates each of us to celebrate each others wins and nominate one another for projects and roles that facilitate unparalleled career development.

Ellen

Solutions Consultant

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid volunteer time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid sick days
Office Perks
Commuter benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Company-sponsored outings
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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