Chamberlain Group
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Sr. UX Writer 2 (Hybrid)

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Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
This role resides within the Experience Design team for Connected Services, which includes mobile and web applications for MyQ Residential and Business Access Solutions. The Senior UX Writer 2 is responsible for all product copy across the myQ ecosystem. A successful incumbent is expected to (i) have a passion for user-centered experiences; (ii) author clear and concise copy that maximizes engagement and minimizes confusion and errors; (iii) establish a distinct and consistent brand voice; (iv) appropriately balance emotional vs functional communication; (v) communicate effectively across different contexts and audiences.
Essential Duties and Responsibilities:

  • Develop the myQ brand voice for all digital products
  • Author, maintain and govern copy guidelines to ensure a consistent brand voice with strong direction for non-writers on how to tailor content. Drive copy consistency efforts across the organization.
  • Conduct content audits and quality analyses to identify gaps and areas for improvement
  • Create and implement roadmap for updating copy throughout the myQ ecosystem
  • Write in-product copy which includes but is not limited to: headlines, body copy, microcopy, names for products and services, navigational nomenclature, terminology, etc.
  • Write new copy, maintain existing copy and expand beyond words to larger content design solutions
  • Provide copy direction to teams as needed. Coordinate with creatives and marketers to ensure omni-channel consistency.
  • Closely collaborate with the larger product team by presenting well-informed points of view while remaining open to feedback and iteration.
  • Participate and/or conduct user research to ensure effective content development
  • Make data-informed recommendations based on analytics, deep product knowledge and business objectives
  • Deliver impactful presentations at all levels of an organization
  • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
  • Protect Chamberlain Group's reputation by keeping information confidential.
  • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
  • Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

  • UX Design or Writing Certifications or other professional level training
  • Experience:
  • 6+ years of proven writing experience for websites and applications, preferably for mobile apps.
  • Portfolio of writing and content samples that demonstrate user-focused writing samples, brand and copy
  • guidelines and tone of voice.

Knowledge, Skills, and Abilities:

  • North American English fluency
  • Excellent writing, spelling and understanding of grammar
  • Strong verbal and written communication skills
  • Developing copy treatments for user research
  • Basic competency with design tools such as Figma and Adobe XD
  • Collaboration with cross-functional product team members such as designers, engineers and product
  • managers


  • Ability to travel up to 10% of the time domestically and internationally

Preferred Qualifications

  • BS/BA degree in English, Journalism, Writing, Literature, Communications, Human-centered Design or other related fields


  • 7+ years of writing end-user facing UX copy for multi-channel digital ecosystems including mobile and
  • desktop applications, software and websites.
  • Authored and maintained a brand voice, copy guidelines and standards.
  • Agency copywriting experience
  • Content design going beyond copy to include imagery, audio, video, interactive or other communication
  • devices

Knowledge, Skills, and Abilities:

  • Flexible, versatile writing across different channels, content formats and users
  • Structuring and executing user research to develop copy recommendations
  • Creating a brand voice and copy guidelines
  • Have a long term perspective as well as incremental steps to get there
  • Connecting work to the broader context of customer needs and business goals

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

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What are Chamberlain Group Perks + Benefits

Chamberlain Group Benefits Overview

We are pleased to provide employees with benefit options that are generous, competitive, and provide employees and their family with the protection they may need against illness and/or loss of income. These benefits are part of your total compensation package which includes several benefits described in this New Hire Guide. We regularly compare our benefit plans to the market to ensure we remain competitive in our offerings and pricing and that we are providing benefits relevant to our employees.

Volunteer in local community
Partners with nonprofits
Habit for Humanity
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Hybrid work model
In-person all-hands meetings
Summer hours
Employee awards
Remote work program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Floating holidays
Office Perks
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education available during work hours
Customized development tracks
Personal development training

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