McDonald's Global Technology
McDonald's feeds and fosters communities in more than 100 countries worldwide.
Chicago, IL
Hybrid

Technical Consultant

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Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.
The Restaurant Asset and Demand Management Tech Consultant is part of the Restaurant Infrastructure & Operations team, reporting to the Senior Manager, Restaurant Asset and Demand Management. This individual will be responsible for teaming with our markets, suppliers, internal Sourcing team, and other collaborators to analyze opportunities and strategies to effectively manage the lifecycle of hardware assets, including point-of-sale (POS) systems, servers, network infrastructure, and other in-restaurant technology devices. Responsibilities may also include restaurant software asset management, including Oracle, Microsoft, and McDonald's proprietary tools that run on restaurant hardware. This individual will partner closely with the Vendor Management Office and Global Sourcing teams to ensure vendors are able to meet forecast demand across all markets for all restaurant hardware and software assets.
This is an exciting opportunity for an experienced technology leader to help shape the transformation of Restaurant Infrastructure and Operations and related services for the global McDonalds system.
Accountabilities & Responsibilities:

  • Chip in to the development of a comprehensive restaurant hardware and software asset management strategy that aligns with the company's goals and objectives. Think creatively to consider new sourcing and hardware/software lifecycle management opportunities available at global scale.
  • Provide asset and configuration management support, including auditing, reporting, training, compliance and database upkeep
  • Define asset management requirements and standards and solutions for both in-house assets and vendor-managed assets
  • Provide continuous reporting on asset lifecycles to customer-facing and back-office solution owners; partner with market teams to develop forecasts for suppliers to plan against
  • Lend to the creation of an asset lifecycle framework to drive cost reductions and efficiency gains
  • Manage and implement processes and procedures to support the hardware and software asset lifecycles, and deliver training to support technicians and other collaborators
  • Implement and monitor processes to ensure the accuracy of hardware, software, and configurations
  • Coordinate physical inspection, evaluation, and rating of McDonald's restaurant infrastructure platform
  • Author and manage market communications as part of the asset lifecycle framework
  • Conduct analysis needed to forecast additional funds needed for staffing, equipment, materials, and supplies; monitor expenditures; implement adjustments, as necessary
  • Monitor industry trends and developments in hardware and software asset management, finding opportunities for process improvement and cost savings.
  • Partner with Global Sourcing and the Vendor Management Office to collaborate with vendors and service providers to negotiate contracts, service level agreements, and maintenance/support agreements, ensuring optimal value and performance.
  • Provide timely and accurate reports and metrics on restaurant hardware and software asset management activities, including asset utilization, cost analysis, compliance, and risk assessments.
  • Using data insights, develop recommendations for continuous improvement of hardware asset lifecycle strategy execution.
  • Ensure vendor performance against expectations and standards. Create and monitor feedback mechanisms that evaluate supplier performance
  • Work in an Agile environment and continuously review business needs, refine priorities, outline landmarks and deliverables, and find opportunities and risks related to hardware and software product portfolios.
  • Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
  • Maintain the sprint backlog for assigned products, balancing the requirements of collaborators.

Qualifications:
Basic Qualifications

  • Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.
  • Experience with hardware asset lifecycle management, preferably in a distributed physical environment such as restaurants, hotels, or retail. Experience with software asset lifecycle management a plus.
  • Strong analytical and problem-solving skills, with a demonstrated ability to use data and metrics to drive decision-making.
  • Excellent collaboration skills with the ability to work effectively in cross-functional teams.
  • Demonstrated ability to manage technical products, driving clarity, understanding, and discussion of technical concepts, managing tradeoffs, and evaluating potential concepts with internal and external partners.
  • Familiarity with product development processes and methodologies, including agile and waterfall.
  • Experience working with engineering teams to develop and deliver high-quality products.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Strong attention to detail and a commitment to producing high-quality work.
  • Passion for emerging technology and real-world applications.
  • Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise manner to senior stakeholders.
  • Demonstrated ability to work in Jira and Confluence.
  • Proficient with Microsoft Office Suite, including Excel and PowerPoint
  • Experience with Microsoft Power BI
  • Experience with Service Now (Asset and Configuration Management, Reports, Dashboards)


Preferred Qualifications

  • Experience with demand management for enterprise software, such as Microsoft, Oracle and other Enterprise tools
  • Experience with supply chain processes on a global scale.
  • Experience and working knowledge of servers and peripheral devices.
  • Experience and working knowledge of Microsoft Windows lifecycle management.
  • Experience working in a distributed retail, hospitality, or similar physical technology environment.


Experience

  • 5+ years of technical product management or relevant experience with a Bachelor's degree or 3+ years relevant experience with a Master's degree.
  • 2+ years of experience of demand management for technology hardware, such as servers, monitors, POS terminals, kiosks, or other peripheral devices.
  • Demonstrated experience in conducting user research and translating into solution requirements.

Additional Information:
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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What are McDonald's Global Technology Perks + Benefits

McDonald's Global Technology Benefits Overview

McDonald's benefits and compensation program is designed to attract, retain, and engage talented people who will deliver strong performance, and help McDonald's achieve our business goals and objectives.

Our team members enjoy:
- Vacation days, personal time and holidays
- Medical, dental and vision coverage, plus other insurance options
- Annual and long-term incentive programs
- Summer hours
- Sabbatical program
- 401K program with company match

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Open office floor plan
Flexible work schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
We believe in a seismic and bold value proposition where every individual feels their culture, identity, and experiences are valued and respected in our 10 Employee Business Networks.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental insurance
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision insurance
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health insurance
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Pet insurance
Financial & Retirement
401(K)
401(K) matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Company equity
Performance bonus
Charitable contribution matching
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Childcare benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous parental leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Family medical leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid holidays
Paid sick days
McDonald's employees receive 100 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored happy hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Onsite office parking
McDonald's offers employees paid on-site garage parking.
Onsite gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Promote from within
Continuing education stipend
Paid industry certifications

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