McDonald's Global Technology
McDonald's feeds and fosters communities in more than 100 countries worldwide.

Technical Product Delivery Manager - Office Network

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Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand! We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development). Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand! Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.
Global Technology forging the way Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald's you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.
Job Description:
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.
The role will be part of the GTIO NIO (Network Infrastructure and Operations) Team reporting to the Director of Office Network Products.
The main responsibilities will be:
• Lead and manage the technical delivery of network and network security products and features to McDonald's internal teams and business units.
• Manage product backlogs, and prioritize deliveries aligned to the sprint cycles.
• Financial tracking and Budget management.
• Schedule tracking
• Reporting
This is an exciting opportunity for an experienced product delivery manager to help shape the transformation of infrastructure and operations products and services to the entire McDonald's environment.
Responsibilities & Accountabilities:
• Lead the planning, execution, and delivery of Network and Network Security Product/Platform deliveries that are cross-functional and highly complex.
• Work with Technical Product Managers (TPM), Architects, Engineers, and wider stakeholders to define scope, goals, and deliverables.
• Develop and manage delivery plans, timelines, and budgets, and track progress against milestones.
• Help define the product delivery roadmap and key milestones and support the execution and delivery of products.
• Manage, mitigate, and escalate risks and issues appropriately.
• Effectively manage dependencies and understand their impact on delivery.
• Communicate regular status updates/reports to management and a diverse set of stakeholders, highlighting key milestones as well as escalating any risks/issues.
• Set direction, motivate, and inspire a large diverse team under a shared vision.
• Leverage policies, standards, and procedures that can be consistently applied and leveraged across the business in support of delivering our products.
• Measure delivery performance and change management using appropriate tools and techniques to monitor the progress, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
• Align stakeholders and team members by ensuring a common understanding of expectations.
• Solve difficult problems impacting a team or a delivery; identify ways to improve current customer needs/McDonald's ways of working.
• Responsible for helping to improve the overall quality of product or platform deliveries.
Qualifications:• Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.
• 3+ years of Product Delivery experience or Project Management
• PMP, Prince and/or Agile (Scrum/SAFE) certification
• Basic Network and/or Network Security experience (Analyst/Engineer/Architect) and a great understanding of network concepts
• Demonstrated ability to work across a large set of internal customers in technical and non-technical roles.
• Ability to handle consistent cross-collaboration and scope definition, thriving in ambiguity.
• Someone willing to learn and have an engaging dialogue on the merits of a system.
• Ability to deal with ambiguity and take accountability over delivery and quality.
Preferred Qualifications
• CCNA, CCNP, or equivalent certification is desired, but not required.
• 5+ years of relevant work experience and a bachelor's degree or 3+ years of relevant work experience and a Master's degree.
• Experience in delivering complex infrastructure, network, and/or network security products and platforms.
• Technical experience managing or delivering network and network security products desirable. e.g. SD-WAN, LAN, Wireless, SASE/SSE, Cisco, Meraki, Palo Alto, etc.
• Retail and/or Hospitality experience is not required, but desirable.
• Experience in the Agile methodology.
• Financial and budget tracking experience.
• Experience in communicating effectively with a diverse set of stakeholders.
• Ability to create presentations and write business cases for senior leadership
Additional Information:
McDonald's is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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What are McDonald's Global Technology Perks + Benefits

McDonald's Global Technology Benefits Overview

McDonald's benefits and compensation program is designed to attract, retain, and engage talented people who will deliver strong performance, and help McDonald's achieve our business goals and objectives.

Our team members enjoy:
- Vacation days, personal time and holidays
- Medical, dental and vision coverage, plus other insurance options
- Annual and long-term incentive programs
- Summer hours
- Sabbatical program
- 401K program with company match

Volunteer in local community
Partners with nonprofits
OKR operational model
Open office floor plan
Flexible work schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
We believe in a seismic and bold value proposition where every individual feels their culture, identity, and experiences are valued and respected in our 10 Employee Business Networks.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental insurance
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision insurance
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health insurance
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Pet insurance
Financial & Retirement
401(K) matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Company equity
Performance bonus
Charitable contribution matching
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Childcare benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous parental leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Family medical leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid holidays
Paid sick days
McDonald's employees receive 100 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored happy hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Onsite office parking
McDonald's offers employees paid on-site garage parking.
Onsite gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Promote from within
Continuing education stipend
Paid industry certifications

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