Technical Product Delivery Manager - Office Network

Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and leverages our competitive advantages to strengthen our brand! We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development). Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand! Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.
Global Technology forging the way Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald's you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.
Job Description:
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.
The role will be part of the GTIO NIO (Network Infrastructure and Operations) Team reporting to the Director of Office Network Products.
The main responsibilities will be:
• Lead and manage the technical delivery of network and network security products and features to McDonald's internal teams and business units.
• Manage product backlogs, and prioritize deliveries aligned to the sprint cycles.
• Financial tracking and Budget management.
• Schedule tracking
• Reporting
This is an exciting opportunity for an experienced product delivery manager to help shape the transformation of infrastructure and operations products and services to the entire McDonald's environment.
Responsibilities & Accountabilities:
• Lead the planning, execution, and delivery of Network and Network Security Product/Platform deliveries that are cross-functional and highly complex.
• Work with Technical Product Managers (TPM), Architects, Engineers, and wider stakeholders to define scope, goals, and deliverables.
• Develop and manage delivery plans, timelines, and budgets, and track progress against milestones.
• Help define the product delivery roadmap and key milestones and support the execution and delivery of products.
• Manage, mitigate, and escalate risks and issues appropriately.
• Effectively manage dependencies and understand their impact on delivery.
• Communicate regular status updates/reports to management and a diverse set of stakeholders, highlighting key milestones as well as escalating any risks/issues.
• Set direction, motivate, and inspire a large diverse team under a shared vision.
• Leverage policies, standards, and procedures that can be consistently applied and leveraged across the business in support of delivering our products.
• Measure delivery performance and change management using appropriate tools and techniques to monitor the progress, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
• Align stakeholders and team members by ensuring a common understanding of expectations.
• Solve difficult problems impacting a team or a delivery; identify ways to improve current customer needs/McDonald's ways of working.
• Responsible for helping to improve the overall quality of product or platform deliveries.
Qualifications:• Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.
• 3+ years of Product Delivery experience or Project Management
• PMP, Prince and/or Agile (Scrum/SAFE) certification
• Basic Network and/or Network Security experience (Analyst/Engineer/Architect) and a great understanding of network concepts
• Demonstrated ability to work across a large set of internal customers in technical and non-technical roles.
• Ability to handle consistent cross-collaboration and scope definition, thriving in ambiguity.
• Someone willing to learn and have an engaging dialogue on the merits of a system.
• Ability to deal with ambiguity and take accountability over delivery and quality.
Preferred Qualifications
• CCNA, CCNP, or equivalent certification is desired, but not required.
Experience
• 5+ years of relevant work experience and a bachelor's degree or 3+ years of relevant work experience and a Master's degree.
• Experience in delivering complex infrastructure, network, and/or network security products and platforms.
• Technical experience managing or delivering network and network security products desirable. e.g. SD-WAN, LAN, Wireless, SASE/SSE, Cisco, Meraki, Palo Alto, etc.
• Retail and/or Hospitality experience is not required, but desirable.
• Experience in the Agile methodology.
• Financial and budget tracking experience.
• Experience in communicating effectively with a diverse set of stakeholders.
• Ability to create presentations and write business cases for senior leadership
Additional Information:
McDonald's is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.