Vail Systems, Inc.

UX/UI Designer III

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Who You Are 

Do you thrive on turning complex data into elegant and insightful user experiences that drive business results? Are you passionate about creating intuitive interfaces that empower users to make informed decisions and enjoy mentoring others in user-centered design practices? If so, we want to hear from you! 

As a UX/UI Designer III, you’ll drive the creation of intuitive, data-driven digital products that both empower users and directly fuel business growth. You’ll collaborate closely with product managers to align design solutions with strategic goals, and mentor other designers, helping them elevate their skills and contribute to our overall design excellence. 


What You'll Do

  • Lead the creation and design of UX/UI artifacts for responsive web platforms for B2B end-users.
  • Design for web applications with a focus on designing intuitive interfaces for complex, data-heavy environments. 
  • Craft user interactions for data visualization by developing interaction models and user task flows that simplify complex data interpretation and interaction.
  • Conceptualize, create, and deliver UX & UI documentation, including visual interaction design, clickable prototypes, style guides, components etc.
  • Collaborate with developers and product owners to influence and define product requirements that translate into meaningful, user-friendly designs that deliver measurable results.
  • Clearly articulate design decisions to stakeholders and provide leadership and mentoring to other design team members. 
  • Assist in maturing our UX practice by developing and implementing processes, frameworks, and best practices.
  • Work with other members of our design team, UX writing team, product managers, and development team to ensure designs meet business objectives and user needs.
  • Make a direct impact on products that will be in production for end-users.

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

  • 4+ years of experience in a UX/UI-focused role (i.e., User Experience Designer, Product Designer, Digital Designer, Visual Designer)
  • Proven track record of leading successful UX/UI design projects. 
  • Experience creating, maintaining, and improving design systems and libraries.
  • Proficiency with user-centered design thinking methodologies, including heuristic analysis, competitive research, journey mapping, user personas, collaborative ideation, discovery, etc.
  • Strong command of common digital design tools, including Figma, FigJam, Photoshop, Illustrator, and other emerging applications within the product design space.
  • A robust online or sharable portfolio of work that demonstrates your design process, user experience, and visual design skills.
  • Strong familiarity with current web standards, Agile software development, and production processes
  • Excellent verbal and written English communication, organizational, and documentation skills. 
  • Bachelor’s degree in a design-related or HCI field, preferred.
  • Experience with motion and interaction design tools, preferred.
  • Experience with HTML5, CSS3, and common front-end frameworks, preferred.
  • Experience applying atomic design principles for design system development, big plus. 

Who We Are

At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times when someone calls a customer support hotline, Vail is routing or interacting with that call.

We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment. 

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:

· Multiple medical, dental, and vision plan options 

· Company-paid life insurance, short and long-term disability 

· 401(k) savings plan with company match (50% on first 6% of employee contribution) 

· 32 days total annual PTO 

· Annual Bonus Program

· Paid maternity and paternity leave 

· Relocation allowance 

· Employee referral bonus 

· Gym membership 

· Technical and Professional Development stipend

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation, and development efforts. 

Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs. 

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What are Vail Systems, Inc. Perks + Benefits

Vail Systems, Inc. Benefits Overview

Vail’s core values are integral to every aspect of our company, including how we support each employee’s health and happiness in and out of the workplace. We provide access to top-tier health and wellness benefits, opportunities for continued educational experience, and several other benefits that support a healthy work-life balance.

Partners with nonprofits
We partner with Seneca Foundation and Chicago Public Schools to educate Black and Latinx recent Chicagoland high school graduates with paid software development training opportunities.
Open door policy
OKR operational model
Pair programming
Open office floor plan
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Each employee’s balance of remote and on-site work is based on how they work best, and when in-person collaboration is most effective.
Documented equal pay policy
Mandated unconscious bias training
We provide training to all employees who participate in our interview process on unconscious biases and interview best practices.
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Covers Health, Limited Purpose, Commuter, and Dependent Care.
Disability insurance
Dental insurance
Three (3) plan options through Cigna, including PPO, Buy-up PPO, and HMO.
Vision insurance
Health insurance
Three (3) plan options through Blue Cross Blue Shield of Illinois, including PPO, High Deductible PPO (HSA), and HMO. All plans ensure prescription coverage.
Life insurance
All employees receive Basic Life coverage, provided by Vail Systems. Additional coverage is also available.
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Access to ComPsych’s Employee Guidance Programs and services.
Financial & Retirement
401(K) matching
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
New parents receive twelve (12) weeks paid leave for primary caregivers and two (2) weeks paid leave for secondary caregivers.
Family medical leave
Vacation + Time Off
Generous PTO
Employees receive fifteen (15) days of PTO and two (2) “float days” per year.
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Pre-tax commuter plans are available to help employees cut back costs on transit (Metra, CTA) and parking.
Company-sponsored outings
Free snacks and drinks
Both our Chicago Loop and Deerfield office kitchens are regularly restocked with free snacks and beverages for our employees.
Some meals provided
Recreational clubs
Vail Systems sponsors a summer softball league and triathlon team.
Relocation assistance
Our relocation assistance plan offers a maximum reimbursement $1000 for relocations over 50 miles from previous home location.
Home-office stipend for remote employees
All full-time employees are eligible for a $100 reimbursement to help get their home office set up. 
Mother's room
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Apprenticeship programs

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

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