Who You Are 

Do you thrive on turning complex data into elegant and insightful user experiences that drive business results? Are you passionate about creating intuitive interfaces that empower users to make informed decisions and enjoy mentoring others in user-centered design practices? If so, we want to hear from you! 

As a UX/UI Designer III, you’ll drive the creation of intuitive, data-driven digital products that both empower users and directly fuel business growth. You’ll collaborate closely with product managers to align design solutions with strategic goals, and mentor other designers, helping them elevate their skills and contribute to our overall design excellence. 

#BI-Hybrid

What You'll Do

• Lead the creation and design of UX/UI artifacts for responsive web platforms for B2B end-users.
• Design for web applications with a focus on designing intuitive interfaces for complex, data-heavy environments. 
• Craft user interactions for data visualization by developing interaction models and user task flows that simplify complex data interpretation and interaction.
• Conceptualize, create, and deliver UX & UI documentation, including visual interaction design, clickable prototypes, style guides, components etc.
• Collaborate with developers and product owners to influence and define product requirements that translate into meaningful, user-friendly designs that deliver measurable results.
• Clearly articulate design decisions to stakeholders and provide leadership and mentoring to other design team members. 
• Assist in maturing our UX practice by developing and implementing processes, frameworks, and best practices.
• Work with other members of our design team, UX writing team, product managers, and development team to ensure designs meet business objectives and user needs.
• Make a direct impact on products that will be in production for end-users.

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

• 4+ years of experience in a UX/UI-focused role (i.e., User Experience Designer, Product Designer, Digital Designer, Visual Designer)
• Proven track record of leading successful UX/UI design projects. 
• Experience creating, maintaining, and improving design systems and libraries.
• Proficiency with user-centered design thinking methodologies, including heuristic analysis, competitive research, journey mapping, user personas, collaborative ideation, discovery, etc.
• Strong command of common digital design tools, including Figma, FigJam, Photoshop, Illustrator, and other emerging applications within the product design space.
• A robust online or sharable portfolio of work that demonstrates your design process, user experience, and visual design skills.
• Strong familiarity with current web standards, Agile software development, and production processes
• Excellent verbal and written English communication, organizational, and documentation skills. 
• Bachelor’s degree in a design-related or HCI field, preferred.
• Experience with motion and interaction design tools, preferred.
• Experience with HTML5, CSS3, and common front-end frameworks, preferred.
• Experience applying atomic design principles for design system development, big plus. 

Who We Are

At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times when someone calls a customer support hotline, Vail is routing or interacting with that call.

We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment. 

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:

· Multiple medical, dental, and vision plan options 

· Company-paid life insurance, short and long-term disability 

· 401(k) savings plan with company match (50% on first 6% of employee contribution) 

· 32 days total annual PTO 

· Annual Bonus Program

· Paid maternity and paternity leave 

· Relocation allowance 

· Employee referral bonus 

· Gym membership 

· Technical and Professional Development stipend

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation, and development efforts. 

Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.