Working for Trunk Club

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience! 

What We Are Looking For

Our VP of Operations will report to the COO with the opportunity to gain a position on our executive leadership team. We are looking for someone to act as our operational business leader, providing strategy and insights across cross-functional, data-driven initiatives that will scale and optimize our customer facing teams. Most importantly, our VP of Operations will be a champion of our business and the voice of the team.

Things You Would Be Responsible For

• Assess and redesign key business processes
• Work with technology and other stakeholders to ensure most efficient and optimized processes
• Design customer experience to optimize for right mix of results across revenue, cost, customer satisfaction and competitive differentiation
• Define, implement, and manage a strategy designed to improve operations and customer service across our customer facing support teams inclusive of Clubhouse operations and trunk operations.
• Help build and grow a large team of inside sales and remote stylists
• Lead and inspire our operational managers with an emphasis on driving innovative solutions and creating streamlined process improvements to support business outcomes.
• Manage, lead and build out infrastructure for our workforce management operations.
• Collaborate with our executive team to develop and refine plans for the operational
• infrastructure of systems, processes, and personnel designed to accommodate customer experience business objectives
• Oversee end-to end implementation management and value measurement
• Drive accountability across the business in order to meet or exceed our operational plans
• Foster a goal-driven and collaborative environment while enhancing the company culture and core values

What Your Background Might Look Like

• 10+ years in an operational leadership role, startup experience a plus
• Innovative leader with experience leading large cross functional teams, experience with
• inside sales and/or call center teams a plus
• Experience building and leading teams in a fast paced and regularly changing environment
• Track record of taking ownership and driving results
• Process-oriented with strong analytical and communication skills
• Demonstrated successful partnering with cross-functional business units (sales, merchandising, tech, etc.) to manage and execute projects
• Proactive problem-solver capable of identifying issues and generating solutions
• Flexibility to deal with last minute changes, the ability to remain calm under pressure, comfortable working with minimal direction

You'll Probably Be Happy Here If...

• You love working collaboratively
• You thrive in fast paced environments
• You are high energy and low ego
• You’re comfortable giving feedback and receiving constructive criticism
• You have a positive open attitude and a desire to have fun

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to frequently stand; walk; use hands and fingers, reach with hands and arms.