Top Remote Senior Level Customer Success Jobs in Chicago, IL
The Principal Customer Success Manager is responsible for ensuring overall client relationship health and satisfaction for key enterprise customers. They drive user adoption, provide thought leadership, resolve issues, and contribute to contract renewals and cross-sell/upsell opportunities. Key responsibilities include building strong relationships, driving customer adoption and retention, and serving as the voice of the customer for product enhancement. The role also involves staying current on industry trends, providing thought leadership, and achieving milestones in customer growth and satisfaction.
Serve as a trusted advisor to ServiceNow partners in developing successful Manufacturing Industry Practices. Drive collaboration and growth strategies, ensure access to assets and training, track key metrics, support escalations, and provide executive insights on Manufacturing implementations.
Lead engagements in delivering program consulting services to Qualtrics customers, collaborate with clients to align on program vision, design journeys, and measurement strategies, guide clients through organizational change, drive continuous insights, and realize tangible business outcomes.
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Join FourKites as a Customer Success Manager, responsible for building consultative relationships, driving customer adoption, and identifying growth opportunities in the Supply Chain industry. Own overall customer relationships, facilitate business reviews, and advocate for customer needs internally. Requires 5 years of experience in a similar role at a SaaS company and strong multitasking skills.
Recruit and lead covered entity stakeholders through the adoption and production use of drug discount and rebate products. Support operations to achieve customer satisfaction and growth, driving retention and expansion of the covered entity network. Proactively engage stakeholders, troubleshoot issues, ensure full adoption of solutions, and monitor success through key metrics.
Lead the North American Customer Success Engineering team at Cloudflare, ensuring customer success by developing specialists, building relationships, and driving adoption of Cloudflare solutions. Collaborate with various teams to align customer strategies and deliver great outcomes. Mentor and guide team members for successful client engagements. Responsible for customer adoption, retention, and satisfaction across all solution areas.
Manage the daily relationship with the call center vendor operations, ensure proper planning, staffing and direction of the operational functions. Responsible for optimizing service levels, quality, and KPIs. Collaborate with internal and external teams to drive policy and process improvements in customer support.
Lead Atlassian's Customer Reference motion and grow the Customer Advocacy Program by managing reference program data, building relationships with customers, and partnering with various teams within the organization.
Senior Customer Success Manager responsible for maximizing usage, value, and product satisfaction of Public Safety software for California Strategic Customers. Hybrid role focusing on new business transition, value creation, and customer satisfaction. Responsibilities include aligning Motorola Software to agency outcomes, developing strong customer relationships, and influencing decision-making processes.
Seeking a Director, Client Service with a deep background in the Industrial sector to drive business growth within the Financial Services, Industrial, Technology Business Unit. Responsible for overseeing and growing a portfolio of key strategic Industrial accounts.
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