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Lead the transformation of Customer Support processes to enhance customer experience and agent satisfaction in an omnichannel environment. Collaborate with cross-functional teams to redesign workflows and improve operational efficiency. Responsible for driving the roadmap, scaling products, and optimizing team productivity. Requirements include 5+ years of operations experience, proficiency in customer service and technical support functions, and demonstrated data-driven decision-making.
Senior Manager, Financial Systems Engineering at Toast. Lead a team of Engineers and Solution Architects to provide technical solutions meeting business needs. Collaborate with stakeholders to implement new initiatives, automate processes, and educate on technology use.
Primary internal system admin and support contact for Zuora Billing, collaborating with stakeholders, providing front-line support, designing configurations, serving as internal SME, driving optimal solutions, maintaining system access, and staying updated on system functionality.
