Enova is an online financial services provider driven by technology and analytics. Since its founding in 2004, Enova has provided online loans to more than four million people on five continents. We’re proud of our global business model, which is driven by a smart and motivated workforce and a dedication to customer satisfaction.

Application Support Representative at Enova

Why work for Enova?

We value putting the customer first, and on average, over 90% of our customers are satisfied with the service they received and would recommend our products to a friend. That’s all due to our excellent Customer Service team, but we need your help to make our team even stronger!

With career development opportunities and employee recognition programs, we give you the resources necessary to own your career. The successful candidate will have a genuine enthusiasm for providing a great customer experience, will possess excellent decision making skills, and is someone who is driven to succeed in a fast paced, ever-changing environment.

Are you excited about this opportunity? Read on...

 

What you’ll do as an Application Support Representative:

  • Answer inbound calls, chats and resolve customer issues
  • Ensure customers sign applications and minimize loan withdrawals by overcoming customer’s concerns and selling the caller on features and benefits of our services
  • Convert leads into completed loan applications
  • Contact existing customers to address questions or to follow up on current marketing campaigns
  • Contact potential customers who have not completed a loan application
  • Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
  • Apply a professional attitude and image for all internal and external customers
  • Perform other functions as assigned by management

 

You’re right for this job if you have:

  • High school diploma or GED
  • A stable job history
  • Proven experience succeeding in a metrics-driven environment
  • The ability to speak to prior goals and performance metrics
  • Excellent professional verbal/written communication and interpersonal skills
  • Flexibility and ability to quickly adapt to change
  • Show an unyielding commitment to a team and department through an excellent attendance record
  • Ability to work independently
  • Computer savvy (word processing, data entry, internet, spreadsheets
  • Possess intermediate reading, writing, and arithmetic skills
  • Access to reliable transportation and availability to work evening hours and some weekends

 

Shifts available:

Various shifts available, must be available between the hours of 8am and 8pm. Most shifts do require working on some weekend days. 

 

Pay and Benefits:

This position pays a base salary of $14-$15 per hour plus the opportunity to earn competitive incentives

Temp-to-Hire and Direct Hire opportunities available!

 

Location:

175 W. Jackson, Chicago IL 60604

 

About Us:

Enova is a multinational company based in Chicago, IL that uses technology to develop innovative financial products and services for individuals and businesses. We have unique technology, analytics and customer service capabilities that let us rapidly evaluate new data sources to offer consumers and small businesses the right amount of credit or financing when and how they want it.

 

Company Reviews

The structured LevelUp curriculum — which is a month of programming assignments in different languages and a curated list of required reading — is one of the unique ways that Enova invests in making you a better programmer. Your assignments are evaluated by an instructor, as well as your peers, which facilitates improving and growing your skillset. If there is a topic that intrigues you, guaranteed, there is generally an expert in that area a few steps away. There are so many confident and skilled software engineers to talk to, your growth is only limited by your motivation."
Jill Lynch
Software Engineering Apprentice
at Enova
Enova provides its employees everything they need to succeed in their careers, including top talent, an engaging workplace, tons of awesome perks and benefits, and strong company values.
Shaan Sapra
Software Engineer
at Enova
Enova has amazing perks like free food, comfortable dress and summer hours, but the most notable benefit is the deep investment in learning and skill-building. Software new hires go through a 10-week, self-paced training program, which culminates in a full Ruby on Rails app of your design. After training, project team members help you take on responsibility and quickly get success under your belt. Opportunities to make changes abound at Enova, where the only limit to your impact is the need for sleep.
Michelle Waldorf
Software Engineer
at Enova
ENOVA = Fast + Flexible + Frictionless: my favorite F words!
Hakan Karagul
Business Analytics Manager
at Enova
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Why work with us
Being part of a global company like ours means you have lots of opportunities to shine. Our values encourage ownership and accountability, with a commitment to making sure the best answer wins, regardless of whose answer it is. We are a fun and innovative company full of talented people, constantly setting high expectations for ourselves and working our hardest to do even better.
Culture
Our philosophy is simple: Happy employees are more successful. When company culture is collaborative and open, we accomplish more together. So you can wear pretty much whatever you want, and you can help yourself to the virtually unlimited coffee, soda and snacks in our fully stocked kitchens. When you sit down at your desk, you’ll do it in front of your choice of Mac or PC, outfitted with all the accessories you need to do your best work. We believe that when you have the tools you need for success, everybody wins.
Perks & Benefits
Medical, dental and vision coverage • 401(k) matching • Commuter tax benefits • Tuition reimbursement • Sabbatical program • Summer Hours • Recognition programs • On-site discounted yoga, dry cleaning, manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Off-site events every month • Discounted gym memberships • Intramural sports • Pet insurance

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