Sprout Social is looking for a highly driven, outgoing and tech-savvy Account Manager to onboard our most challenging customers. Your primary focus will be onboarding our customers and ensuring their success with Sprout within the first 90 days of subscription. Additionally, your target customers will be our highest risk customers, and you will be key in reselling Sprout.

You are passionate about customer success and always put the customer first. You can handle a high volume of communication, are tenacious in connecting with customers, and can reinforce the value and benefits of Sprout. You pride yourselves on being organized, detail-oriented, and empathetic. Preferably, you are a fluent Spanish speaker with verbal and written proficiency.

Sprout Social is used by over 19,000 brands worldwide including Zendesk, Pepsi, Google, Hyatt, and Evernote. These businesses rely on Sprout to create stronger relationships with their customers through social media.

Responsibilities:

• This is a new role, so you will be directly involved in shaping the day-to-day responsibilities of this role. This may include:
• Onboarding and training new accounts to help clients extract the full value of Sprout.
• Owning the first 90 days of a customer’s relationship with account setup, user education, account usage monitoring, and proactive outreach.
• Serving as the point of contact for customers to provide strategic recommendations, answer questions, and offer support through calls, emails, and webinars
• Working cross-departmentally with internal teams such as Finance and Support to handle billing requests, account audits, and escalate issues
• Identifying growth opportunities within our customer base through outbound and inbound lead generation and qualification. Work with our Account Executives to qualify opportunities and ensure smooth transfers
• Exceeding quarterly KPIs by providing premier account management.
• Exceeding activity and onboarding goals on a quarterly basis.
• Performing other duties such as participating in department initiatives, side projects, and pilot groups

Desired Skills & Experience:

• Bachelor’s degree in business, marketing, related field OR equivalent experience
• 1-2 years experience in a customer-facing role (account management, customer service, or install base sales) in the technology industry
• Preferred written and verbal fluency in Spanish
• Enthusiastic about technology with demonstrated technical aptitude
• Empathy and a unique ability to understand customer needs
• Excellent communication skills, both written and verbal
• Sales experience is preferred
• In-depth knowledge of social media tools
• Salesforce.com or other CRM experience is a plus
• Zendesk experience is a plus
• Social media management experience is a plus

About Sprout:

Social Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.

Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team.

This program includes:

• Insurance and benefit options that are built for both individuals and families, including generous company contributions
• Progressive benefit programs, like our parental leave program and free Divvy bike memberships
• High-quality and well-maintained equipment - your computer will never prevent you from doing your best
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop
• Solid programs in some of the staples: transportation, disability and life insurance
• Wellness initiatives to ensure both health and financial well-being of our team
• Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members