Formerly known as VISANOW, Envoy was founded in Chicago in 1998 to help people navigate the stressful, confusing and incredibly inefficient immigration and visa application process. We built our company on a simple idea: never, ever forget that behind all the applications and case files there are people. We truly care about those people — their hopes, their dreams, their fears — and helping them realize what’s possible.

Not only are we passionate about immigration, we’re passionate about our people. We are hiring smart, driven individuals who want to work hard and have fun doing it. We’re the leader in our space and backed by one of the country’s leading venture capital firms.

Job Summary:

The Customer Relationship team is responsible for managing current customers with a proactive approach to driving solutions to customer issues, allowing for greater adoption and retention to improve service and growth for our customers. In addition, the team works cross functionally within Envoy to improve the customer experience based on learnings through interactions with our customers and other customer facing teams. This is a high-impact role integral to our growth strategy as we expand our footprint of mid to high-volume customer accounts.  As the face of our company to our current customers, you will also embody the mission and culture of Envoy – to make it easier for people to work anywhere in the world. The ultimate objective of this role is successful partnership with our customers to understand their business needs, drive revenue and delight our customers. 

Main Responsibilities:

• Manage and grow corporate and enterprise level customers by proactively and routinely contacting customers to ensure continued / increased business for new and existing accounts.
• Assist reps with researching key accounts to assess renewal opportunities
• Act as main point of contact for customers regarding general immigration issues by using a consultative and proactive approach
• Act as a liaison with Global Immigration Associates (Envoy’s immigration partner firm - GIA), to provide our HR customers with the most up to date case information in a timely manner.
• Provide virtual Envoy Global portal and in-person training to HR customers and employees of customers, and partnering with GIA as needed
• Help create strategic customer assistance protocols and assist with building and maintaining internal policies
• Work with Envoy’s Account Executives to get new customers onboarded with our technology and services, while tracking for a flawless overall customer experience
• Provide training to Customer Success Rep new hires on vendor processes and act as an SME to internal Envoy employees
• Meticulously maintain account records using Salesforce.com
• Proactively monitor data and reports through the Envoy Web App and Salesforce.com and analyze findings to provide value for our customers
• Demonstrate strategic business acumen and alignment by analyzing and making recommendations for improved pricing structures based on needs of the customer, industry standards, and internal corporate goals

Minimum Requirements

• 3+ years of related work experience with customer account management, client services, software sales, or partner management
• Ability to collaborate and partner cross-functionally to ensure customer success
• Proven track record of success within sales and customer relationship management
• Demonstrated experience for building, following, and improving upon processes and metrics based activities.
• Possess strong problem solving and rapport building skills to move towards mutually agreeable solutions for both the customer and Envoy
• Experience and accountability with team and others to achieving sales targets
• Experienced using Microsoft Office, Salesforce.com and web-based technologies on a daily basis
• Paralegal or consulting experience strongly preferred

Why Envoy:

• Extremely competitive benefits plan including BCBS medical coverage, FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
• Stock options after one year of employment
• 15 days of paid time off (PTO) and 9 paid holidays per year
• Casual work environment
• Company sponsored lunches, happy hours and events throughout the year
• Hands on training and career development opportunities
• Moxie Award Winner for Best Service Provider in 2015 and Most Disruptive Startup in 2016
• Rated as one of the top 50 employers for Gen Y Emerging Talent in Chicago 
• Opportunity to work for an organization that changes lives every day

Envoy Global is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury,
sexual orientation, political affiliation or belief.

EOE AA M/F/Vet/Disability