Enova is an online financial services provider driven by technology and analytics. Since its founding in 2004, Enova has provided online loans to more than four million people on five continents. We’re proud of our global business model, which is driven by a smart and motivated workforce and a dedication to customer satisfaction.

Customer Service Representative (Chat) at Enova

Do you thrive in a fast-paced, performance driven environment, and are seeking to be challenged? An online consumer lending company with a fun, casual, upbeat environment is seeking Customer Service Chat Representatives
Company:
Enova is an online financial lender looking for professional individuals to support our customers in the UK!

What you'll do as a Customer Service Chat Representative:
Answer chats or issues from customers to provide them with accurate product and service information
Follow-up on all customer requests via chat and email
Identify, research, and resolve customer issues
Provide a high level of service to our customers to ensure they understand the loan process
Apply professional attitude and image for all internal and external customers

Why join Enova?
Wear jeans to work every day? That's right - Enova offers a fun and causal work environment.
Know nothing about financial services or loan processing? We offer exceptional training and ongoing developmental programs to support your career growth.
Entry-level job that can provide you the foundation you need for a promising career.
At Enova, the opportunity for advancement is outstanding! We invest in our employees through training and development to help them reach their career goals and aspirations.
You'll receive on-going training to help you learn your job.
We provide constant feedback to help you develop your skills.
Onsite Massages. Enter stressed. Leave refreshed.
Tuition reimbursement. Double your smarts at half the cost.
Employee rewards program. When you do good work, you get points to cash in for free stuff!

Location:
175 W. Jackson Blvd, Chicago, IL 60604

Hire Status:
Temp-to-Hire - After working 90 days, your performance will be evaluated for conversion. You will be offered competitive benefits and you will also be provided with opportunities to progress into higher levels of responsibility.

Direct Hire - Are you currently working fulltime with benefits and looking for a change? Are you a recent college grad? Please ask us about our direct Hire opportunities!

Pay:
$14.00/hr.- $15.00 + Shift Differential

Available Shifts:
Shift 1: Monday - Friday 6:30am - 3:00pm
Shift 2: Tuesday - Friday 2:00am - 10:30am & Saturday 4:00am - 12:30pm
Shift 3: Sunday - Thursday 4:00am - 12:30pm
Shift 4: Sunday 4:00am - 12:30pm & Monday - Thursday 6:30am - 3:00pm 

Qualifications:
MUST type a minimum of 40 wpm
Ability to work independently
Ability to work in a fast pace environment
Ability to adapt to change
Excellent attendance record in previous employment
Flexibility and ability to quickly adapt to change
Ability to meet predetermined goals

Company Reviews

The structured LevelUp curriculum — which is a month of programming assignments in different languages and a curated list of required reading — is one of the unique ways that Enova invests in making you a better programmer. Your assignments are evaluated by an instructor, as well as your peers, which facilitates improving and growing your skillset. If there is a topic that intrigues you, guaranteed, there is generally an expert in that area a few steps away. There are so many confident and skilled software engineers to talk to, your growth is only limited by your motivation."
Jill Lynch
Software Engineering Apprentice
at Enova
Enova provides its employees everything they need to succeed in their careers, including top talent, an engaging workplace, tons of awesome perks and benefits, and strong company values.
Shaan Sapra
Software Engineer
at Enova
Enova has amazing perks like free food, comfortable dress and summer hours, but the most notable benefit is the deep investment in learning and skill-building. Software new hires go through a 10-week, self-paced training program, which culminates in a full Ruby on Rails app of your design. After training, project team members help you take on responsibility and quickly get success under your belt. Opportunities to make changes abound at Enova, where the only limit to your impact is the need for sleep.
Michelle Waldorf
Software Engineer
at Enova
ENOVA = Fast + Flexible + Frictionless: my favorite F words!
Hakan Karagul
Business Analytics Manager
at Enova
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Why work with us
Being part of a global company like ours means you have lots of opportunities to shine. Our values encourage ownership and accountability, with a commitment to making sure the best answer wins, regardless of whose answer it is. We are a fun and innovative company full of talented people, constantly setting high expectations for ourselves and working our hardest to do even better.
Culture
Our philosophy is simple: Happy employees are more successful. When company culture is collaborative and open, we accomplish more together. So you can wear pretty much whatever you want, and you can help yourself to the virtually unlimited coffee, soda and snacks in our fully stocked kitchens. When you sit down at your desk, you’ll do it in front of your choice of Mac or PC, outfitted with all the accessories you need to do your best work. We believe that when you have the tools you need for success, everybody wins.
Perks & Benefits
Medical, dental and vision coverage • 401(k) matching • Commuter tax benefits • Tuition reimbursement • Sabbatical program • Summer Hours • Recognition programs • On-site discounted yoga, dry cleaning, manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Off-site events every month • Discounted gym memberships • Intramural sports • Pet insurance

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