At Morningstar, we believe in building great products in-house in a highly collaborative, agile environment where we focus on technical excellence, the user experience, and continuous improvement. Our technologists represent a range of skills and experience levels, but they all view their work as a craft and push technology’s boundaries to find new and better ways to serve investors.

Desktop Support Analyst at Morningstar
 The Team: Fueling the technologies that drive our products and support our company’s infrastructure, the Technology team consists of talented developers, network architects, and IT experts who help make technology one of Morningstar’s core strengths. Though our technologists represent a range of skills and knowledge bases, they all view technology as a craft and care deeply about creating positive user experiences. From Agile methodologies to mobile applications, to software as a service (SaaS) delivered from our private cloud, we push technology’s boundaries to build scalable, elegant solutions that help investors reach their financial goals.

The Role: As a Desktop Support Analyst you will be primarily responsible for carrying out all aspects of second line desktop support to approximately 1500 employees in our Chicago office, as well as supporting employees in our other global offices as required. This role reports to the Desktop Support Manager and is based in our Chicago office.

Primary Responsibilities

+ Incident management – diagnose, resolve and close incidents. Desktop support may be provided in person or remotely.  Work to identify opportunities to improve or enhance support activities.

+ Provide first class customer service to Morningstar’s employees.

+ Resolve and own technical problems until resolution.

+ Escalate to management/senior engineers as required.

+ Support of desktop environments, mobile devices and core applications.

+ Imaging and installation of PCs/laptops.

+ Maintain asset management database.

+ Support of audio visual services and systems in our meeting rooms, including video conferencing, audio conferencing, projectors, Crestron controllers, Apple TV and Barco Clickshare technology.

+ Collaborates with more experienced technicians to solve complex computer and network connectivity problems.

+ Serves as a technical resource on projects as required.

+ Develop process and support documentation.

+ Provide training, guidance and technical assistance where necessary to other technical support staff.

Requirements
+ Educated to degree level (preferably in IT).

+ Excellent customer service skills.

+ Strong oral and written communication skills.

+  Ability to manage workload and work independently+ Ability to multi-task and prioritize.

+ Two year’s desktop support preferred.
+ Good logistical skills.
+ Strong team player.

+ Must be proactive.
+ Have a flexible attitude in order to meet tight deadlines.

+ Experience of supporting and using Windows 7 Enterprise, Active Directory 2003/2008, Microsoft Office and Lync 2010/2013 and Symantec Endpoint.

+ ITIL Foundation v3 Certificate in IT Service Management preferred.

Morningstar is an equal opportunity employer.

 

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Why work with us
We’re an ambitious group, driven by our passion to make investing better. Imagining the next big thing is in our blood—it’s transformed us from a company with just a few employees in 1984 to a leading independent investment research company with a worldwide presence today.
Culture
There are no corner offices in our Chicago headquarters. In fact, there are no offices at all. At Morningstar, our open environment reflects our belief that anyone at any level can voice their ideas and take part in making them happen. You’ll see little of the typical corporate hierarchy here, with no rigid structures or barriers between people or teams. Morningstar employees enjoy a fluid work environment where they are given both the resources and opportunities to pursue a fulfilling career.
Perks & Benefits
Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.
Morningstar offers medical, dental, and vision coverage to employees and their families. Our philosophy is to provide access to excellent health care while maintaining low out-of-pocket costs.
Morningstar provides three tools to help employees maintain work-life balance—vacation, sabbatical, and leave. There’s no “use it or lose it” vacation policy at Morningstar. Employees take the time they need with their manager’s approval.
On top of the major benefits, we believe in preserving the little things that make a workplace friendlier. Some of these perks include: Casual dress every day, Open, egalitarian environment, Free beverages, Free bagels every Wednesday, Social events year-round, At-cost subscriptions to products for family members and friends, Employee discounts at selected merchants and retailers.

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