Dispute Resolution Specialist
Who we are:
Vivid Seats is the fastest-growing online marketplace for sports and concert tickets. We were recently listed as one of the city's fastest growing internet companies by Crain's Chicago Business and named one of the city's top digital employers by BuiltInChicago.org! We offer the perks, culture, and opportunity of an entrepreneurial start-up, supported by the scale, stability, and resources of over a decade of profitable growth. Our mission is to help fans attend all their favorite live events with the highest satisfaction and savings in the industry.
Job Description:
The Dispute Resolution Specialist is a critical piece to our Operations Department. The successful candidate has important responsibilities that will include writing formal correspondence regarding disputes and formal complaints, tracking documents, maintaining status reports, and coordinating other legal and formal matters with business leaders.
Responsibilities:
- Draft professional correspondences to high-value chargebacks and formal complaints
- Create response templates for use with low-value chargebacks
- Review complex/unique situations regarding chargeback patterns with senior staff in order to make recommendations for actions in regard to these issues
- Explore creative solutions in cases where disputing a chargeback is not the only option
- Provide regular reports on chargeback levels to the Business Operations Manager and senior management
Specific Requirements:
- Bachelor’s degree with at least 3-5 years of professional experience or Law or Political Science degree
- Prior experience with persuasive writing
- Exceptional organizational and communication skills
- The ability to work in a complex and changing environment with minimal supervision, make independent decisions and work within a team environment
- Strong analytical, organizational, written, and verbal communication skills required
- Good knowledge of Microsoft Office
What We Offer:
Vivid Seats offers competitive compensation levels, substantial individual and team-based bonus opportunities, aggressive promotion timelines, and a variety of workplace perks. Specifically, staff has access to discounted event tickets, frequent in-office catered meals, monthly happy hours, team outings, discounted gym memberships, subsidized healthy meal and snack programs, and summer sports leagues. Standard benefits are also offered such as medical/dental/vision/life insurance, 401(k), paid time off, and transit plan discounts.
Vivid Seats is an Equal Opportunity Employer.