It is an exciting time at Hireology and this new position is critical to our future growth. This is an opportunity for a highly motivated and driven professional to join our growing company.

The Customer Success team is responsible for the implementation, technical support, and growth of Hireology's Selection Management System.  As a founding member of the Implementation and Training part of the organization, the Implementation Manager is responsible for enhancing the current training process, managing multiple concurrent customer launches, coordinating both client and internal project teams through a quick setup and deployment process for our retail automotive customers, and eventually developing the training curriculum for internal users.  You'll work with our newest retail automotive customers to train their teams and ensure a smooth rollout and handoff to the Talent Coach.  The ideal person in this role thrives in a fast-moving environment, has excellent multi-tasking skills, outstanding communication skills, and pays attention to detail and quality.

To be a strong Implementation Manager at Hireology, you must be a talented leader with the ability to create well-documented and effective curriculum as well as execute well under pressure. Good decision-making skills around scope, time, and resources are necessary for success in this role. You’ll also need to be extremely proactive and even slightly aggressive about holding customers accountable to ensure deadlines are being met.  Your contacts will range from a business professional to a technical audience, from hourly worker to executive.  In short, you must be comfortable communicating at all levels.  Strong presentation skills are necessary, and as part of this process you'll be making a presentation to our team to showcase your skills. 

Last but not least, you must be able to sell.  You'll work closely with our sales team to help our customers understand and scope our implementation prior to launching a new program.  Passively identifying areas for potential growth with the account is also an extremely important part of this role.  You will need to be able to identify and communicate these potential triggers to the Talent Coach to effectively grow the account later on.  We also have a number of best practices and recommendations that you will find yourself pitching during the implementation process.

Required experience:

• BA/BS degree from an accredited 4-year college or university
• Experience managing and playing a lead client-facing role in multiple client engagements
• Internet Software/E-commerce experience required, SaaS experience strongly preferred, HR tech experience a huge bonus
• 5+ years' software implementation, project management, or sales experience
• Experience building effective training curriculum
• Ability to interface well with customers, internal and external to the organization (phone/email)
• Familiarity with HTML, CSS, SQL, and other web technologies. Expert knowledge not necessary, but you must be able to communicate about these technologies to a non-technical audience
• Attention to detail and absolute focus on quality of work
• Strong presentation, meeting facilitation, written and verbal communication skills
• Ability and desire to build and manage a team as the organization grows
• Authorization to work in the U.S. for any employer