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Overnight Customer Support Representative

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Are you someone who takes initiative, is a self-starter and looking for the next opportunity to advance your career? Then we are looking for you! We are currently hiring for Customer Support Representatives! We are an online financial lender looking for professional individuals to support our products in the UK!

As a Customer Support Representative, you will handle inbound/outbound calls, identify, research, and resolve customer issues with the highest level of customer service. You will assists our customers through the application and signature process and help minimize loan withdrawals by overcoming customer's concerns and selling the customer on features and benefits of our services. Essential duties are as follows:

- Handle both inbound and outbound calls and respond to customer e-mails at a call center environment - Use company systems and web to research, identify, and verify information throughout the loan process 
- Provide a high level of service to our customers to ensure they understand the loan process and would recommend our service 
- Recognize, document, and alert the supervisor of trends on customer calls and issues - Recommend process improvements

Location:Chicago, IL - Downtown Loop (Downtown Loop - near CTA and minutes away from the Willis Tower)

Pay Rate:Pay will range between $14.00 - $15.00/hr. Plus competitive incentives! Get a chance every month to earn a bonus over and above your regular pay

Shift Details:Shift 1: Sunday 4:00am - 12:30pm & Monday - Thursday 2:00am - 10:30am
Shift 2: Sunday - Thursday 4:00am - 12:30pm

Hire Status:Full-time, temp-to-hire and direct hire opportunities

Why Enova?- Wear jeans to work every day? That's right - Enova offers a fun and casual work environment
- Heavy investment in your training and development
- Onsite Massages. Enter stressed. Leave refreshed
- Tuition reimbursement. Double your smarts at half the cost!
- Employee rewards program. When you do good work, you get points to cash in for free stuff!

Qualifications:
- Excellent phone communication and interpersonal skills
- Flexibility and ability to quickly adapt to change
- Ability to listen through a situation and think on your feet
- Proven computer skills required (word processing, data entry, internet, spreadsheets)

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Jasmine Kent
Diversity, Equity and Inclusion Lead
INCLUSION DRIVES INNOVATION
Embrace individuality, fuel success
Kent said Enova takes a strategic approach when it comes to diversity. By focusing on gathering employee survey data, supporting a DEI council and creating inclusive hiring practices, the company aims to help everyone feel intrinsically valued, which ultimately drives business success. “If team members are free to be who they are, they’re empowered to come into work each day and share their unique gifts,” Kent said.
Kent said Enova takes a strategic approach when it comes to diversity. By focusing on gathering employee survey data, supporting a DEI council and creating inclusive hiring practices, the company aims to help everyone feel intrinsically valued, which ultimately drives business success. “If team members are free to be who they are, they’re empowered to come into work each day and share their unique gifts,” Kent said.
We aim to cultivate a culture in which people can show up as their authentic selves.
Adam Behrens headshot
Adam Behrens
Head of Talent Development
FOCUS, (ON WHAT MATTERS)
Intentional professional growth
Focus is the crux of Enova’s professional growth culture. “I know everyone at Enova can clearly state what they are working toward and why,” Behrens said. This focus manifests itself as year-round planning. “We set our professional and personal goals,” said Behrens. Planning includes self-grading and opportunities for building skills as a group. “We are intentional about making sure we are appropriately involved in each other’s projects — like our Emerging Talent initiative and highlighting career stories,” said Behrens. “This builds empathy, but honestly, we also love working together.”
Focus is the crux of Enova’s professional growth culture. “I know everyone at Enova can clearly state what they are working toward and why,” Behrens said. This focus manifests itself as year-round planning. “We set our professional and personal goals,” said Behrens. Planning includes self-grading and opportunities for building skills as a group. “We are intentional about making sure we are appropriately involved in each other’s projects — like our Emerging Talent initiative and highlighting career stories,” said Behrens. “This builds empathy, but honestly, we also love working together.”
People at Enova are eager to help and generous with their time. The entire People team is open and supportive of each other, regardless of department.
Nan Xia
Strategy and Operations Manager
PEOPLE COME FIRST
Build relationships, prioritize your life
According to Xia, Enova offers ample opportunities for teammates to connect and unwind. In addition to numerous employee resource groups, the company offers a healthy view on work-life balance and four weeks of paid sabbatical leave for long-term team members. Xia said these perks are only possible because of Enova’s people, whom she considers “highly adaptive” and always willing to embrace new challenges.
According to Xia, Enova offers ample opportunities for teammates to connect and unwind. In addition to numerous employee resource groups, the company offers a healthy view on work-life balance and four weeks of paid sabbatical leave for long-term team members. Xia said these perks are only possible because of Enova’s people, whom she considers “highly adaptive” and always willing to embrace new challenges.
I feel fortunate to have talented colleagues who are willing to share their knowledge and experience with me.
Adam Behrens headshot
Adam Behrens headshot

What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
We provide free breakfast on Monday.
Company-sponsored happy hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
Onsite office parking
We offer employees discounted on-site garage parking.
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Both company-wide and department-specific events.
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • Commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

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