Research Coordinator

| Hybrid
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Passionate about making a difference in the world of cancer genomics?

With the advent of genomic sequencing, we can finally decode and process our genetic makeup. We now have more data than ever before but providers don't have the infrastructure or expertise to make sense of this data. We're on a mission to connect an entire ecosystem to redefine how genomic data is used in clinical settings. We are looking for a Research Coordinator who will be responsible for the coordination between our lab, clients and patients. 

 

Pathology and Lab Coordination


  • Responsible for coordination between our lab and partner labs for molecular pathology laboratory including requesting samples and documents, items’ coordination and shipments.
  • Communicate directly with various members of partner labs to manage sample and document requests, handling, shipping and receiving.
  • Build and maintain effective relationships which create a high level of trust with laboratory employees, patients and partner organizations.
  • Patient Services


  • Demonstrated experience delivering front-line customer service.
  • Respond to patient inquiries by phone, email and in person quickly and professionally.
  • Manage all requisite paperwork and forms for each patient and maintains the patient database and folders accurately and timely.
  • Schedule shipments and coordinate calendars of multiple providers using various computer/cloud interface systems.
  • Protect the confidentiality of patient and practice information at all times.
  • Proactively develop and implement processes that monitor and improve patient satisfaction.
  • Elevate critical issues promptly and accurately.
  • Required Knowledge and Skills

    • 3 years Prior Pathology Lab experience, with Molecular Pathology experience highly preferred.
    • 4 year college degree, preferably in Biological Sciences or similar.
    • Exceptional customer service skills and strong interpersonal skills.
    • Ability to communicate effectively with patients in person, by telephone and email.
    • Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy.
    • Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
    • General office equipment and software knowledge and computer proficiency.
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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
    • People Operations
      • GolangLanguages
      • JavascriptLanguages
      • PythonLanguages
      • RLanguages
      • SqlLanguages
      • SwiftLanguages
      • GCPLanguages
      • ReactLibraries
      • ReduxLibraries
      • Node.jsFrameworks
      • SparkFrameworks
      • TensorFlowFrameworks
      • Microsoft SQL ServerDatabases
      • MySQLDatabases
      • PostgreSQLDatabases
      • SQLiteDatabases
      • LookerAnalytics
      • TableauAnalytics
      • FigmaDesign
      • ConfluenceManagement
      • Google DriveManagement
      • Google DocsManagement
      • Google SlidesManagement
      • JIRAManagement
      • TrelloManagement
      • DocuSignCRM
      • SalesforceCRM
      • MarketoLead Gen
      • Google HangoutsCollaboration
      • SlackCollaboration
      • ZoomCollaboration

    Location

    Our Chicago office is located in downtown River North. Right on the river and close to neighborhoods like Fulton Market, Central Business District, Lincoln Park, and Streeterville, it's a lively area with convenient transportation access and is home to many bars, restaurants, and coffee shops.

    An Insider's view of Tempus AI

    What’s the vibe like in the office?

    The casual setting here in the Chicago office makes everyone less intimidating and more approachable. It's nice to be in an environment where our day-to-day work actually makes a difference, I feel valued. Tempus is also great at welcoming everyone with different backgrounds.

    Alexis

    Clinical Lab Associate

    How do you collaborate with other teams in the company?

    I collaborate with various hiring teams on a daily basis. Through weekly meetings, strategic planning, events, and messaging, hiring teams and I have built a collaborative hiring process and have become trusted partners to bring top talent to Tempus. We rely on honest communication, shared goals, and the right tools to set us up for success!

    Emma

    Recruiter

    How does the company support your career growth?

    I am always looking for the next opportunity to grow my career, and Tempus has a wealth of opportunities in many departments. Through emerging leaders programs and ongoing conversations with my managers, Tempus has always been supportive in guiding me to find work that is fun, interesting, and maximizes my potential.

    Aaron

    Senior Operations Manager

    What are some things you learned at the company?

    One of the things that molded my growth was seeing how much thought goes into the decisions, and how much leadership seeks feedback from the people around them, to help understand the impact of decision-making. Just being a sponge in the room is inspiring. I adapted the styles of many leaders here and use that to create my own leadership style.

    Anita

    Laboratory Operations Manager

    What are Tempus AI Perks + Benefits

    Tempus AI Benefits Overview

    Health Insurance
    Dental Insurance
    Vision Insurance
    Life Insurance
    Short-Term Disability Insurance
    Flexible Spending Account
    Commuter Benefits
    Parental Leave
    Charitable Matching Program
    Employee Assistance Program (EAP)
    Pet Insurance
    Company Cafeteria with Breakfast, Lunch & Grab & Go Options
    Stocked Kitchen with Snacks
    On-Site Barista
    Discounted Gym Membership
    Discounted Divvy Membership
    Diversity & Inclusion Initiatives
    Team & Company Outings

    Culture
    Volunteer in local community
    Open door policy
    OKR operational model
    Team based strategic planning
    Pair programming
    Open office floor plan
    Employee resource groups
    Employee-led culture committees
    Hybrid work model
    Flexible work schedule
    Remote work program
    Diversity
    Highly diverse management team
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance + Wellness
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Pet insurance
    Wellness programs
    Mental health benefits
    Financial & Retirement
    401(K)
    Company equity
    Charitable contribution matching
    Child Care & Parental Leave
    Generous parental leave
    Family medical leave
    Vacation + Time Off
    Unlimited vacation policy
    Generous PTO
    All staff in Tempus’ laboratories are subject to Tempus’ separate laboratory PTO policies.
    Paid volunteer time
    Paid holidays
    Paid sick days
    Flexible time off
    Bereavement leave benefits
    Office Perks
    Commuter benefits
    Company-sponsored outings
    Free snacks and drinks
    Some meals provided
    Company-sponsored happy hours
    Onsite office parking
    Recreational clubs
    Relocation assistance
    Meditation space
    Mother's room
    Onsite gym
    Professional Development
    Job training & conferences
    Lunch and learns
    Promote from within
    Mentorship program
    Continuing education available during work hours

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